Martin H.
Yelp
Ordered on line. Supposed to get assortment that contained certain flavors. Some of the flavors were not included. I wrote to them and they said :
"Thanks so much for contacting us. Unfortunately the Eda's mixes are mixed by the manufacturer, and not us. They may have changed the formula to exclude those, and not let us know. Per our terms and conditions, we are not responsible for manufacturer formula changes as shown below. Please let me know if you have any other questions. Thanks and have a great day.
We are an independent wholesaler and not a manufacturer and have no control over formula, packaging or product changes. We strive to provide accurate product information and images but it is not uncommon for a formula or packaging to change without the manufacturer's notice. We reserve the right to repackage bulk items and, as such, a product may not be in the original manufacturer's packaging."
When the product ad differs significantly from what is delivered, it is a question of them not keeping up with changes or providing old erroneous info about what they are selling or not caring.
They did respond quickly, but I was not satisfied as I could have purchased it elsewhere and probably got what I thought I ordered.
While it is possible to have a change in content, missing more than one flavor from an assortment is unacceptable.