Caneel Bay Resort

Beautiful and relaxing. The grounds are vast and lovely to stroll around but there are shuttles to take you where you want to go. Each group of rooms has pretty much a private beach. Never had more than 3 people out snorkeling with us. Very peaceful and private. They also clean/rake the beaches twice a day to keep them at their best. Staff is very friendly and helpful. The best part was having the beach 10 steps away from our patio and watching the mongoose darting around all over the place. The only con about the whole resort was the price of food in the restaurants. Even a bottle of water was outrageous. We weren't able to leave the resort but they do have a taxi stand where you can get a ride into town or private ferry to take you back and forth to St Thomas. Aside from the expensive food, this place just can't be beat! All gear/water activities included. Just have a plan for meals/drinks and enjoy this fantastic resort!

Caneel Bay Resort is a fine hotel and a wonderful place to spend your vacation. The resort is still under contract negotiations to resume operations, but in the mean time I felt like I would share my experience. The concierge was wonderful with helping me find things to do around St. John. The transportation from the airport was easy with their ferry ride directly from St. Thomas. The hotel is a very expensive and be prepared to pay fees you did not expect. But all and all the hotel is beautiful with stunning views and upscale accommodations.

Amazing place! Caneel Bay resort ranks as one of my favorite places on Earth. The location is breathtaking. The vibe is relaxing and yet decadent. The staff could not be more accommodating! It is worth the extra cost to stay in a beachfront room. My husband and I woke up each morning to our own private beach where we snorkeled and relaxed our day away. I'm looking forward to my next visit!!!

Caneel Bay Resort provided a truly fantastic experience. From the moment we arrived at the check-in desk we were greeted by a warm friendly, caring and attentive staff. They have an awesome Guest Relations staff person (Carol)- she escorted us to our chalet and gave us a brief tour of the property in a fun golf cart ride. Carol is the consummate professional. We felt so welcomed by all of the staff. If you're looking for tranquility, topnotch service, great food, beautiful beaches and don't mind stretching your budget - it's worth it! It's a great blend of high quality with a simplistic touch of genuine caribbean charm. The spa massages are A+. The only recommendations that I would offer is that the path lighting at night is rather dim. Better lighting and directional signage would be helpful.

This place is paradise. It feels as if you are staying on your own private island. 7 private beaches and 3 restaurants out of the which 2 are fine dining, zozo's and the stake house. This place is very expensive so do not go there if you are pinching pennies. I suggest for you to stay ocean front at turtle bay beach if your budget allows it. You will go down a few steps from your room (4 to be exact) and you will be in one of the most private secluded beaches I have ever experienced. On a negative note...do not expect friendly staff at the main restaurant. Even though we experienced the worst service while we have been on vacation ever.......we will surely come back as the place is worth it. You will stay right inside a national park.

We love the property and wild life, but are deeply disturbed by the sour, non-accommodating, unfriendly staff. We are luxury travelers and booked their best room, Cottage 7E, to celebrate our anniversary. We kept interactions with staff to a minimal because we had been there before and knew how non-hospitable they are. It has been difficult to come back for that reason alone, but the pristine beaches and privacy keeps us coming. This time though we made sure to choose the best room to at the very least get the best treatment. But nope. Other than the welcome champagne bottle they did nothing else a luxury stay requires. They even misspelled our name (which is well-known, and completely ignored my name or presence unlike any other guests's envelope) and made no effort to get to know us. The umbrella on our deck flew off with the wind and was never replaced. There was a leak in our room that made the floor dangerously wet daily right by the entrance door, they never addressed. They did not come for turndown service on our last night (because by then they just want you gone), and then refused to accommodate us just for a few extra minutes of late checkout so we would have time to enjoy our last day as much as possible. They made us take a 12:15PM ferry that was too early for our flight and we were miserable at the airport for 4 hours. I am not sure why so much disdain and dismissive mess when you are paying over $1000 per night for a room.

Hellhole. We arrived at sunset and weren't fully processed until the last ferry had left for St Thomas. The staff were depressing and quiet. The floor in the room was sticky! The shower had black mold. The air conditioning was hard-set to on, perhaps 65F? I later found out that this is a method for keeping bedbugs dormant. Like I said we had to stay overnight, the bed was an old mattress. We had a complimentary breakfast that involved us being bothered by creepy happy-happy people telling us in a leading way about something that had changed their lives. First ferry, it was back to the Ritz in St Thomas, accompanied by a couple who'd just walked into their room, and checked out. Despite insisting we were getting a refund it took some wrestling. The cherry on top was going to the gift shop to get a t-shirt with that famous Caneel Bay symbol... and my card was cloned!

Everything about our stay here has exceeded expectations. I thought the villa we stayed in was well worth the cost. Staff were friendly and courteous. Food was great. Views and scenery speak for themselves and were even better in person than the pictures on here. Best place on St. John from what I have seen in 3 days of exploring.