Canfranc Estación, a Royal Hideaway Hotel

We did a 2 week road trip around Spain, this was the highlight hotel. This hotel was tough to get to be well worth it, located in a great little town. We walked around the hotel on the train tracks to the old train tunnel, and found photos from WW2 of the tunnel, very cool to see the history. We were unable to eat in the train cars, it looked like they were closed during the low season. The pool was the highlight of the hotel, with windows overlooking the mountains, very surreal. Unfortunately, they charged for parking, even though there were about 6 cars in a lot with probably 70 spots.

We spent one week at Canfranc Royal Hideaway and, unfortunately, the experience was very disappointing. On the positive side, the property itself is beautiful and the rooms are spacious and elegant, consistent with what you would expect from a five-star hotel. It was also a very nice gesture to leave a present for all the kids during Three Kings day. However, the service falls far below that standard. The staff was overall rude and unwelcoming. Basic hospitality was missing: staff members rarely greeted us when we entered a room or crossed them on the property. One particularly unpleasant experience occurred at breakfast with a cook who did not respond to my greetings for two days; when I finally commented on it, he replied with a sigh. The following day, there was again no greeting. This behavior was shocking for a hotel of this category. Food at the café was overpriced for the quality (almost all the menu was sandwiches), poorly adapted to the season (for example, serving salmorejo in winter), and portion sizes were inconsistent from one night to another. We stayed in a duplex suite, where the heating system did not work properly, fluctuating between hot and cold within minutes. When we reported the issue, we were told that since it had not happened before, everything was supposedly fine—leaving us feeling dismissed and unheard (and gifting a Christmas tree decoration probably was not the most accurate solution for the issue). And this is only the highlight of the many incidences we had during the week. Overall, while the building itself may deserve five stars, the service quality is very poor and completely undermines the experience. I have never felt so uncomfortable in a hotel and was actually looking forward to going back home. We will not return and cannot recommend this hotel. Very poor value for money.

This is not a 5-star hotel, especially when you consider the price and lack of service. It's maybe 4-star at best. Yes, it's a lovely building set in beautiful surroundings. My room was clean and comfy but you'd expect that at 445€/night! But then a number of things detract: it took at least 30 minutes to check in, even though i used Booking.com and they should've had all my info already. The restaurants were full the evening of my arrival so I resorted to a really dry, bland 20€ club sandwich in the cafe. They wanted to charge 15€ for parking although we're in the middle of nowhere in the mountains, and I'm on a motorcycle (you can park for free around back). And I didn't even receive a map of the property or a listing of available services, but there's a QR code in the room, which just leads you to the Barcelo (hotel chain) app (So I need to download an app just to know what's available in the hotel where I'm physically residing? No. Just no.) The pool is 20€/hr and isn't warm and not personally luxurious. Breakfast saw 60 customers and only one coffee machine with a long line of people waiting (and then it jammed, but thankfully a young boy was able to get it unstuck. The wait staff was too few and too busy running around). It took forever for someone to take my food order and then ages again before my food finally came, cold, to my table. For these prices, I expect a fabulous experience and fantastic service, but I got neither.

A surprise from my husband for our 5 th wedding anniversary because he knows I love Art Deco. ||We were upgraded to a Junior suite because the hotel was quiet just before the Christmas season started. The room was lovely with a huge bed. |The 1928 Wagon restaurant in the old original rail carriage was exceptional with fantastic service from an experienced and professional team of waiters.||The only parts of the experience I would pass a slightly negative comment on was the lack of Art Deco furniture and decor - such a shame as it would have made such a difference but I guess their customers are usually more interested in skiing and walking than art deco - and the service in the bar which was very slow.

The hotel in the 1928 station building of Canfranc Estación is an amazing location with a very rich history. I have actually written a book about it (in Dutch, called "De Titanic van de Pyreneeën") and of course I had to stay at the hotel which has been restored beautifully after being abandoned for decades. The current hotel breathes the atmosphere of 1928 when it was originally opened and includes a lot of railway related elements. The original station hall is now the lobby and is amazing to see. The clean and quit rooms are in style and very comfortable with good beds and everything you might expect, with a beautiful mountain view. The location is amazing.||We really enjoyed our stay and the chat we had with the hotel manager when I handed him a copy of my book. He really has a heart for the building and its history. So, if you like trains, history, art deco and luxury, this hotel is a must!

We enjoyed a short stay here in March 2025, we arrived very early by bus (as the train line from France is closed), and we were immediately greeted with drinks and shown to our amazing room. The conversion of the historic building into a hotel has been done very well. Breakfast was sumptuous, with a view out to the historic train carriages and the mountain beyond. We got a taxi further into Spain, because the trains from here were at really awkward times. We were lucky with the weather too.

A very stunning , unique hotel; with so much history. Every staff member was professional and friendly. We especially loved Valentina in the Bibliotec bar, she was very creative with the cocktails!||We really enjoyed our stay in the beautiful hotel, and would recommend that if you can get there, then go!

The worst 5-star experience of my life. Staff rude and unpleasant, service does not exist. We came with a group of 40 people, the organization was a total mess. Rooms are small and average. The worst part is the attitude of the staff and management. Instead of welcoming you, they make you feel uncomfortable, like you are disturbing them, like you are not wanted there. It is the opposite of hospitality, and completely unacceptable for any hotel, let alone one that pretends to be 5 stars. In the restaurant they served dishes not matching what was ordered, for 40 people they even changed beef for fish without telling anyone. The “spa” is just one swimming line, no sauna, no hammam, no jacuzzi, and if you want that it is extra 20 euros per person. At 600 euros per night this is a joke. It is not enough to have a nice building to call yourself a 5-star hotel. A luxury hotel is about service and feeling welcome, not being literally shouted at because we moved a chair at the bar to sit together with friends (while paying expensive drinks). Come to take photos maybe, but do not sleep or eat here.