Canfranc Estación, a Royal Hideaway Hotel

What an incredible experience from beginning to end. The service throughout was first class, everyone was polite and attentive. The hotel interior, exterior and whole decor was amazing, beautiful and classy. It was like taking you back in time to the 1920s. The food in Restaurant 1928 was sublime and an unforgettable experience and not forgetting the cocktail bar headed by Valentina, champion of many cocktail competitions! She's a character! It was so sad leaving the place, but we will return again no doubt!

We had a wonderful stay at this beautiful and historic hotel! Excellent service beginning with Fernando and Israel. We had a spacious room with many amenities and enjoyed several meals on the property. We had very relaxing massages in the spa too. There is great hiking with beautiful views all around the hotel and we happened to be there when the wildflowers were out! Stunning! We hated to leave as it was a very memorable stay! Thank you.

From the moment you arrive, there is a real wow effect. The hotel is absolutely stunning, with an atmosphere that instantly reminds you of the golden age of the Orient Express. Stepping into the grand hall feels like entering another world. The welcome is very good. The valet works like magic, discreetly and efficiently taking care of the car and luggage with impressive speed. Check-in is smooth and easy, with a glass of champagne on arrival. Walking through the corridors feels like a tour in itself. The Junior Suite we stayed in was superb. Timeless decor, luxurious details, and every comfort you could wish for. A surprising detail was the Japanese toilet in the bathroom, with heated seat, multiple wash functions, UV light sanitizing, and automatic flush. The indoor pool is another highlight, serene and beautifully designed. It’s a shame drinks cannot be ordered at the poolside. The hotel does have a somewhat rigid structure: pool access requires booking in advance, is restricted to certain rooms, and swimming caps are mandatory (thankfully sold on site). Dining is high-quality, but the restaurant operates on strict schedules. Dinner service stops sharply at 11:00 PM. We arrived at 11:05 PM and were refused service, while a couple who just arrived before us was seated. We ended up dining at the bar, which turned out to be a wonderful alternative. The only surprise was that the bartender didn’t speak a word of English, which felt unusual for a hotel of this level. For a pleasant extra, we recommend taking the small trail starting to the right of the hotel. It runs along the forest and circles back through the town. A 30-minute walk that offers a new perspective on the hotel and a peaceful walk into the nature.

Disappointed to be a 5 star hotel. The theme of course is beautiful! The old train station and the surroundings are amazing. But the hotel itself is not great. This is not 5 stars. Because it's large and beautiful is not enough. The staff has no customer service training at all, they are nice but you can see them stressed, sometimes rude, clumsy, complaining. The uniforms are cute but you can see the bad quality of the fabric. The food is really nothing impressive.. maybe their restaurant michilin which is impossible to go if you don't book with 3+ months in advance. The chef specials are surprisingly basic. About the rooms, we booked a suite but by mistake they were giving us a deluxe (they fixed it when we clarify), but since they were charging us for deluxe they mentioned the pool was 20 euros plus 2 of a swimming cap. For suite it was included, and let me tell you, I am glad we didn't pay extra for that pool. It looks cute but very under average. One thing that is amazing! The cocktails, go to La Biblioteca, it is really good. The drinks are delicious and she makes a show.

Iconic hotels and when booking we thought that it is more isolated and you can have a feeling of isolation from the world. However, when you step into the lobby which is beautiful indeed there are huge groups with guided tours. Kills the vibe. Spa is just a pool and is rather crowded. You can book treatments though. We had junior suite and it was very nice but the double bed is a joke, two bed moved together and if you lay in the middle you fall in between the beds. We tried internacional restaurant and it was wonderful. And also the library bar was top score. Valentina is a huge asset. She runs the show there and manages to talk to every person in the room meanwhile making delish cocktails.

An incredible hotel: stunning to look at inside & out. My bedroom was spectacular, the Art Deco bar fabulous, as was breakfast & the staff were attentive & friendly. The best hotel experience of my life. And, the 1928 restaurant on the train is an absolute must.

We enjoyed every aspect of our stay. Not great value for money, but I'd had my eye on this hotel since seeing it in a travel magazine years ago and this was a special treat. The staff were extremely helpful and attentive and we loved how they've tried to maintain the old station feel throughout. The wellness area was a little disappointing as it consists of just a pool and some treatment rooms. We were expecting more given that they charge guests to use it unless staying in certain room categories (which thankfully we were), but that was our fault for not reading the small print on the website.

We cannot fault this hotel. Everything about our stay was definitely 5*. The staff could not do enough for us. This trip was booked for a special birthday and the hotel made sure it was a very special occasion. We had dinner in the hotel restaurant which was very good. We also had dinner in the 1928 railway carriage restaurant which was again perfect - the service was amazing as was the food and wine.