Canopy by Hilton Grand Rapids Downtown

Overall disappointed. The property is impressive and in a great location. We booked for our Wedding night! It was extremely confusing in that the Hilton Rewards App states to check in and go straight to your room... that is not at all what happened! We for some odd reason had to go to the front desk and give them our credit card for incidentals,which was also required in the App as well... it would also be helpful if there was signage on the property that explained you need to scan your room key in order to use the elevator....buuuuut interesting enough, not always??? The room was very nice, modern and the bed was comfy. It was hugely disappointing though that there was no hot water...barely warmed at all after letting the tap or shower run for a very long time.... sadly chose to skip a shower rather than freeze....oh and the heat in the room was not working properly either 😕 cranked it up to 78 when we got in because the room was 65 degrees.... it was 17 degrees outside by the way....even with cranking it up it barely raised above 70. Lastly, when we came back to our room after hreakfast, the main lights in the room failed to work for a short period of time... and when packing to leave I bent over to pick up a pillow that fell off the couch.....and there was a pungent smell of urine 🤢 I will say the front desk staff was extremely professional and comped our valet parking for inconvenience and we appreciated that...just wished our Wedding night was more pleasant..... beware of room 306!

Location and property was great, staff was welcoming. Experience at the property was actually top notch. Experience after checkout is where it went south. I asked for my folio 3 times at the front desk, all three times they said it would be emailed to me, it wasn’t. I checked the app to see if it was there, but someone during checkout removed my Hilton number and it actually showed as cancelled, no folio there either. So I called a couple days later and they finally emailed it over. I was billed 3 times for valet, totaling $135. When I asked about this, they “looked into it” and refunded 2 of them. What did they look into? To see if I drove 3 cars to the hotel?! The woman at the desk (who was very kind) mentioned that they were having issues with a new system overcharging guests for valet. If you know this, wouldn’t you double check people’s bills? Especially when they ask you for a bill half a dozen times?? Whoever is in charge here needs to make some big changes in the back end, property itself is solid.

My husband and I stayed here Thanksgiving weekend. We checked in and went to our room and were locked out of it because the inside safety latch was somehow in place. I went down to the front desk and they immediately sent maintenance up to get us into the room. The front desk staff made no apology for the inconvenience.||Off site parking is $30 a day and it’s behind the building. In the winter in Grand Rapids, this is not ideal. It was $45 a day for valet!||The refrigerator was not working. We were forewarned about this, however I found this to be a major inconvenience. ||They have original line style Nespresso machines in the rooms. These machines only brew espresso shots. So if you’re looking for volume then you’ll have to go elsewhere for a full cup of coffee.||The faucet on our shower was loose and came off completely. See photo.||The cleaning staff was terrible. I could have made the bed better than them. They left our dirty coffee mugs for us and couldn’t be bothered with providing clean mugs. Ha, and to think they had a QR code on the mirror to tip the cleaning staff. ||When I checked out the staff member didn’t bother thanking me for my stay or even asking how everything was (probably best she didn’t!). She was too busy chatting with the valet guy who was sitting at the concierge desk. ||This is listed as a 4 star hotel. What a joke. It’s 3 stars at best, and that’s pushing it. ||Bottom line, I would never recommend this awful hotel to anyone. ||I have never felt so unwelcome to a hotel. This is a total miss for Hilton.

Loved and enjoyed our stay, great hotel downtown and super walkable! The only downside we had was that the mini fridge is NOT a fridge but a cooling drawer that you have to put ice in. So all our food went bad. The doors are heavy on the rooms and do not soft close, they slam loud and woke me up a few times during our stay. Not a huge deal but definitely not great if you are a light sleeper.

DO NOT STAY HERE. I was in room 504 on 11/27/25. On 11/28/25, someone broke into my room while I was asleep. I later found out they claimed a housekeeper “couldn’t reach me,” so she called maintenance to change my lock without my permission. I woke up to the sound of the door opening and found a front desk employee and a maintenance worker standing in my room with the door wide open. I asked what was going on—no one answered. I requested to speak with a manager multiple times, including again on 11/29/25, and no one ever came to explain anything. This was a complete violation of privacy and safety. PLEASE DO NOT STAY HERE. They can enter your room at any time—day or night. Hilton needs to reimburse me. Never again.

Canopy is a beautiful hotel with a stunning lobby and restaurants, but beauty alone doesn’t make a four-star property. There are several finer details missing that really affect the overall experience. Pros: Gorgeous lobby and restaurant spaces Attractive rooftop bar area Friendly and welcoming front desk and coffee bar staff—they were a bright spot in the overall experience Cons: Service Issues: While the front desk and coffee bar ladies were fantastic, the valets were often on their phones or simply ignored guests. When we arrived with several bags and struggled to get the door open, no one offered to help. Other front desk staff members were frequently on their phones or joking around instead of greeting guests. Rooftop Bar Access: While the rooftop bar is beautiful, there’s no way to use the space outside of business hours. It doesn’t open until after 3 PM, which limits its appeal as an amenity. Safety Concerns: On the 8th floor, one of the two doors is always unlocked because of a draft. I accessed the floor multiple times without using a key card, which is concerning for guest security. Location: Although it’s downtown, it’s closer to the rougher side near Heartside Park. All of these might seem like small things, but they add up and keep this from being the special experience you’d expect from a true four-star hotel. The property itself is beautiful, and the front desk and coffee bar ladies were great, but if you’re looking for exceptional service and attention to detail, this might not be the place.

Friendly check-in. Sparkling clean room. Yes, parking is behind the hotel but the location of the hotel is perfect and there is a valet service at least on our weekend there. Rooftop bar is very cool!

Loved it! Going to the GR? Appreciate mid-century modern aesthetic? This is your place. The rooms are great-comfy beds, lots of pillows, motion censored lighting with dimmers and lots more. There is rooftop bar and restaurant where we had interesting craft cocktails and a really delightful breakfast and lunch spot where we had delicious fresh breakfasts. I cant recommend this enough

I stayed here for a work trip recently and it was nice. Staff - standout - they were all outstanding. The front desk team was always ready to great you with a hello and smile. I loved all of them. Their personalities can start your day off on a positive note and if you had a bad day, their warm welcome in the evening is a reminder there are good people that make the world a brigher place. Food options - they had nice options for onsite dining. I was able to enjoy a dinner at Knoop on the 8th floor. It was a happening place. The food - excellent! The rooftop deck - lovely. Staff - friendly and they hustled. The room - it was ok. I like the simplicity. There wasn't a dresser with drawers. There was a side table that had drawers. It appears I might have been in a room that was designed to be handicap accessible. Which is great to see they offer accommodations for everyone. The challenge I had was the shower bench that folds down from the wall made the stall more narrow. I love that they provide magnification mirrors for primping...however for this room it was mounted low - just above the counter sink. I wasn't able to use it. The complimentary handsoap - was not appealing. I used it without thinking twice because I have never experience "offensive" smelling hotel products...flowery yes, but never offensive. This had "charcoal" in the name and it seemed appropriate because it smelled like something was burning...yuck. I didn't enjoy it at all. Thankfully I bring my own toiletries. I didn't use theirs. Parking - Love the valet service - not cheap but worth it if you are there for a work trip and work is paying. They also have a garage you can park in behind the building. Surrounding area - there several great restaurants within walking distance. If I return to the area, I will definitely try to stay here again.

Came here to go to the rooftop bar. It was on the smaller side, but had great views and great drinks. The service was adequate.

I am very loyal to Hilton Hotels as I have never had a bad experience there. This Hilton has only been around for about 6 years. It is an amazing location, walking distance from Van Andal. There are several restaurants within walking distance. The lobby is gorgeous and there is a working area that can come in handy if you are in town for work and need to meet with colleagues. The rooms are very spacious and even provide a robe! I'm someone who loves a good robe! I usually can't fit my robe into the suitcase though. The front desk is very friendly and helpful. They have a restaurant attached on theain level which also features a full bar. There is also an amazing rooftop bar called Knoop. The only thing I didn't like was the parking situation. They do not provide valet parking, and the parking structure is about a block away. If you have a lot of stuff this could be an issue. Also, if you're traveling alone this could be a problem. You can pull up to the front and check in and drop your luggage off at the front desk, go park and come back, however, during peak hours, there isn't room in the loading area to do that. I would much rather pay to valet park for the convenience. I also would recommend water in the rooms so that it's available. They do have a pitcher that you can fill with filtered water (there is an area in the main lobby), but in the middle of the night, that's not super helpful. Next time I'll fill it before I get settled. And yes. There most certainly will be a next time! This was so convenient and we love to see concerts at Van Andal!

Stayed here Thursday to Saturday during Thanksgiving weekend and it was a splendid visit! Gotta love a place that's dog friendly. The hotel decor is modern and clean with hipster vibes. The room itself was spacious, clean and well decorated. The shower and toilet had strong pressure - a necessity! The pull out refrigerator was a cool design. The ONLY reason it's not 5 stars is because there was no microwave!! :'( cry otherwise it would've been perfect. The front desk allowed us to use the microwave in their storage room. All the desk staff were extremely kind, but one of the restaurant staff was a little rude. There's a rooftop bar that has an indoor and outdoor section, only the indoor area was open when we went (understandably). They offer food and drinks although the kitchen closes at 9:30 pm, not sure if that's everyday or just Saturday when we went. The hotel is a prime location! It was walking distance to many restaurants and a 10 minute walk to Christkindlmarket. Hotel parking structure located behind the hotel for a discounted price of $20 a night. Honestly, no complaints other than the lack of microwave. We really enjoyed the stay and cleanliness of the hotel. Thanks, Canopy!

Been here 3 times for work conferences. Pros: The professionalism of the staff running conferences is top-notch. Nice conference rooms with great controls to manage privacy. The hotel/sleeping room is really nice and comfortable. The entire site is very clean and well-maintained. Breakfast, snacks, and lunch for business conferences is nice and the staff is very responsive to requests for help. Weird flex - but the hotel elevators are super fast without being nauseating. Cons: The audio-visual offerings in the rooms could use a bit of help, and the hotel conference room Internet is glitchy (I ended up just going with hotspot from my phone). The parking situation is a Pain In The Anterior - it's a significant walk from the garage to the hotel, and this latest visit, the gate went down while I was still checking out of the garage. I couldn't get a new ticket and escape, so I was trapped. The "emergency help" service was very helpful and got me out - but it should never have come to that. The garage has been under construction for the past year - all three of my visits - and has no plugs for electric vehicle parking, which should have been the norm for the past 5 years. I guess the construction will address that.

Canopy is my new favorite Hilton brand. I travel extensively as a volunteer medical courier, and I prefer Hilton brand properties. Our travel agency found this gem and recommended I try Canopy. What a treat! Many hotels blend together, but this hotel is very memorable. The European flavor was extraordinary. You can see from the pictures, you have a Nespresso machine, a refrigerator that is a pull-out drawer, a style throughout that is very memorable. The lobby has many shared spaces that are thoughtfully designed. The woman at the front desk was extremely competent and helpful. Once you enter the lobby and check in, you can rest assured that this Hilton Canopy will take care of you like no other.

Stayed here a couple of weeks ago while in GR for two days. Nice location right off the freeway. We were on the 4th floor away from the freeway and didn't hear any noise. This is a pretty modern establishment. Front desk is actually a front table with recessed keyboards and monitors. We didn't use the main floor Cafe. Each floor has a filtered water fountain and the rooms have the old style glass milk bottles you can fill at them. The room was very clean. Modern furniture throughout. Bed was ok but pillows were very mushy. Bathroom layout was weird with the toilet being crammed between a wall and the shower. Not very comfortable. Roof top bar was very nice. Service was great. Some very interesting cocktails. All the staff we met were very helpful and friendly. Only had two issues. We left to go get some breakfast and on our return, 30 minutes prior to 11a.m. checkout, we found our room being cleaned. Young man mopping the floor said he was told the room was vacated. We did pack up and leave and I hope they cleaned up after us. And parking was $30 in a lot not directly attached to the hotel. Just a short walk and a minor inconvenience. We loved our stay and I call this a go to place in my book.

The guest before us left his razor in the shower and it was a bit of putting that housekeeping didn't dispose of it. The bed is very low to the ground and the mattress and pillows are too soft for my taste. The "eco-friendly" hotel means there is a "cooling" drawer instead of a refrigerator, so be sure to fill up your small ice bucket on the 3rd floor. It does have an airy lobby and rooftop bar.

Not bad, but there were several disappointments. 1. The parking is very inconvenient. A significant walk (outdoors) to a parking garage on the next block. 2. Breakfast is not included in the room rate. 3. No free coffee in the lobby. 4. Poor quality TV reception, at least the channel I was trying to watch. 5. We arrived at 2:30 PM and were told a room would not be avaialble until 4:00 (yes, I know 4:00 is "check-in time" but really?) We had a wedding across the street at 4:30. They evenually cleaned a room about 3:45. 6. A water jug in the room had a note that said "filtered water available down the hall. Actually the water was not filtered.

We loved our stay! The staff was so kind as soon as we got in, parking was a breeze for downtown, it smelled amazing, super clean and updated, the lobby was so cool, rooftop bar is so fun and the hotel restaurant was delicious and so simple. We are from a few hours away and we swill use this as an overnight getaway for years to come. Such great placement. It's surrounded by cool places to eat, a nice movie theater, hot yoga studio and down the street from awesome coffee shops and spots to eat. We had some unfortunate next door neighbors in the hotel but the hotel staff took care of it and we didn't hear anything moving forward. Great stay!

The Canopy by Hilton is located in the Studio Park plaza downtown and was the location for a staycation getaway for my boyfriend's birthday! We watched the construction of this place and knew we wanted to stay there someday. It's very similar in style and feel to the Hoxton brand of boutique hotels, which we love. The Canopy is modern and full of great design touches and details. Lots of art everywhere and bright pops of color in the decor. There's a rooftop bar on the 8th floor and the hotel is dog friendly. I love that they feature local products for sale near the check in desk. Parking is super easy in the attached garage with in/out privileges. The room was quite large with a king bed. The amenities were really nice and included a Nespresso machine, wifi, refrigerator, safe, ironing board and iron, hair dryer, workspace, 55" tv, chaise lounge, a Bluetooth enabled mirror in the bathroom, and lots of light. LOTS of lights. We counted 18 different lights in the room! It was a little confusing which switches activated which lights, but it was nice to have options. Most of the light was soft and layered which made a nice cozy atmosphere. The location of this hotel can't be beat; you have Knoop, the rooftop bar, and you're steps away from One Twenty Three, a new American restaurant attached to the movie theatre, and lots of bars and other restaurants are a stone's throw away. I had zero complaints about our stay and wish we would have booked another night. There's no pool but there is a fitness center and plenty of lounge space in the lobby area. Currently the fitness center, business center, complimentary evening social, and valet parking are not available. But I'm looking forward to using them hopefully next time!

This hotel is not Service Animal friendly. Front desk lady charged us for our service animal even after explaining that my animal was a service animal, which she responded for what condition, which is totally illegal. Unprofessional front desk employees.

This was a really terrific place to stay in downtown Grand Rapids. Right next door to the movie theater. Nice part of town with plenty of shopping all around. The rooms were clean a d comfortable and the staff was kind and helpful. A good choice for staying in the rapids!

We first stayed at the Canopy in Columbus and had a really good stay. Being familiar with the brand, we knew we could expect nothing but good things about this recently opened location in Grand Rapids. Being our second time staying at a Canopy brand hotel, there's some things I'm beginning to notice... 1. Location - very much a prime location. Edge of downtown. Walkable to the public market, numerous breweries and eateries. Plenty of things going on near by. 2. Dog friendly? Very much so. Staff always makes a point to bring up toys and goodies if you decide to bring the pupper along. 3. Trendy. Scratch everything you thought you knew about the Hilton brand hotels. Decor is modern and trendy. The lounge areas and bars are where you wanna be. Rooms make you wish your own home was done in the same style. If there's anything I can complain about it would be parking and beds. Regards of location always seems to be an after thought. I don't believe there's ever a true dedicated garage, but I think the assumption is the clientele doesn't really drive in so a lot of times it's valet or nearby lots that don't appear to have any affiliation with the hotel. Also the beds are stupidly soft. This is something I've noticed at both Columbus and Grand Rapids locations, but if you're preference is something more firm and supportive... you won't find it here. If you can look past all that, for the price and location. It's very much worth it IMO. 'Til next time, cheers!

We checked in and our room thermostat wasn't working. I called the front desk and let them know and they said they would send someone up. We had dinner plans so I told them to just come in while we were gone. I then confirmed about two hours later to see if they were able to take a look at it. They said it was fixed. We came back at about 11:30 and it still wasn't working and it was hot. They had someone come up to take a look at about midnight and he said it was fixed. The thermostat was on but the ac wasn't working. We then woke back up at 2:30am and had to switch rooms in the middle of the night to one that had ac working. It was a real hassle and could've been prevented if they were just straight with us in the first place The hotel overall is very nice and clean. Also the location is great being right downtown. We didn't get to use the rooftop bar and with the past experience I am not sure we will be coming back anytime soon with the JW right down the road.

NY eve. No bars open. No Valet. Loud music in the bar we couldn't go into. Parking. Had to walk outside to the front door to get in. Zero amenities but were charged 35 dollars and change. Good God. Worst experience ever at a hotel. Go anywhere else.

U1S1，我这乡下人没住过什么高级酒店，不过这一家，是真心棒。首先他们是pets friendly，可以带宠物这一点顺利给我种草。第二他们地处Grand Rapids市中心，相对方便又安全。刚迈出车门，我们已经对当晚的体验充满期待。 不论是Joshua Arnold与Joshua Davies特酷炫特后现代的《Morning Spacewalk》（太空遛狗），还是Wendy van Boxtel互动式3D+平面的《Oops！》系列（啊哦！），抑或Emmett Kerrigan家居色彩概念风的《Release》（释放）、《Godspeed》（顺遂）...Canopy中规中矩的外表下，饱含了艺术气息呈井喷状态的设计和装饰。 单是在走廊和一楼大厅随便逛逛，我已经忘返流连。 一定是我的错觉，这家酒店的室内装潢使用各种原木自然色，设计上尽量方圆结合，大量创造平行线和直角边，乍看还以为到了日本。正如日本人的设计理念，在房间里的任何角落望出去，视觉上都是极致舒适的。 亲测无误，床垫和床单也软硬适中，越躺越爽越想赖床，相当适合我们这种公路旅行出来的及时充电。 我个人觉得这家酒店的亮点，还包括一楼的公用卫生间。相当洁净这一点我已经被震撼到（毕竟很多酒店完全没有在用心经营这个部分），卫生间外部走廊还铺了各种不同花纹的仿青花瓷砖，与白墙木门的结合有一点儿冲突，却又刚好让人眼前一亮，好感度倍增。

My favorite hotel in Grand Rapids. Modern, clean lines, and spotless. Great location, near a movie theatre, lots of restaurants, and coffee. Close to shopping as well. Great views. Do not pass on the hotel rooftop bar fantastic drinks and small plates.

Very nice hotel, especially for one that offers the government rate. People who work the front desk were extremely nice with great customer service. Would definitely stay here again. I especially liked the side library, it was a great place to work out of in a aesthetically appealing environment. Like you're in a coffee shop but without the coffee.

Great vibe here. Relaxing atmosphere with some great wine choices. I recommend the Malbec but then that's often my go to. Wine by the glass is as low as $8 a glass for the Don Ramon. It's actually also a great Spanish red. The menu has a nice selection of appetizers. I recommend the potato pancake. It was recommended by the bartender and I definitely agree. Staff here is a. Ice bunch. Cordial and accommodating even as we didn't have a reservation. Highly recommend!

This is NOT a full service hotel and if you're coming for business....DON'T! They do not have laundry service....They do not have a restaurant to provide breakfast....They don't even have a pad and pen in the room in case you need to write a note. They do NOT have umbrellas for the very typical rainy days. While the rooms are beautiful and the people very nice, the services that should be provided at a bare minimum just don't exist. I'll be here for 11 days of total inconvenience. NEVER AGAIN

I flew up here from Florida for my daughter's graduation and decided to choose this location despite many negative reviews. This place to me was amazing, I was honored by an upgraded room for my status, the front desk staff was professional and knowledgeable, the room was spotless, the location was in a close proximity to all restaurants and Van Andel Arena (a short walking distance) . I had a positive experience from checked in until checked out. I highly recommend and will definitely return.

I don't have expectations before I'm into the room. I look at picture well it's ok . 1st Check in was little longer because I used voucher for hotel. It makes little longer ... it's ok another person who using voucher was little more time than us!! Getting off the elevator I found they have water outlet so I can fill water 24/7. But no ice machine. But after I went fitness room I found 3rd floor they have ice machine. They have restaurants 1st floor ? & Top ( I went but not use just checked) finally talk about room! Wow. It's very new concept ( very functional room big city has many hotel like this but here is much bigger room size! I love that! it's big and airy!! Nice. Also Many people mentioned refrigerator in a drawer yes they are and very nice looking! Dryer,iron both are another drawer also Safe box ! Check them out if you stay more than 1 night. Bed is may be soft for some people but good for my back.it was good sleep. Pillows they provide 4 I checked 2 is soft 2 is hard. It is also good! I got 2 bed room. I used them all!! Problem was No house keeping. I saw them on my floor but they didn't come to clean my room. So I went down to get some bath room stuff. Towels, soaps ...etc ( they gave me very nicely!!) I really love this hotel I really want to come back ! My stay was perfect! Thank you canopy Grand Rapids! By the way no more door seal ? But they have sanitizer some floor and packet of sanitizer in a room. I can use .

Wicked good stay. It's in a sweet park of town with good eats, good coffee and it's close to a post office if need be:)

Great location and beautiful room but our room was at the back and had a lot of road noise and HGV vibrations. The shower was a real letdown. Water was either dangerously hot or ice cold. Someone could easily get scalded and sue. They really need to improve the water temperature and flow.

Nice hotel, very modern and clean. The breakfast buffet was not good. It's $15 and has basic breakfast items. There was no where to sit as all the tables were dirty, there was not a lot of food left, the waitress indicated they didn't want left overs. I would recommend going out somewhere for breakfast.

First off this place is ridiculously overpriced for what it is. You would think if your paying 500 dollars a night they could at least comp your parking but nope,30 bucks a day to park. We rented a king suite and feel like we were lied to. No way that was a king sized bed and no way that was a 55" tv. Didnt bring a tape measure but im almost certain they were not what they claimed to be. Also had some splatter on the walls that wasnt clean in the bathroom area. Curtains let light pour thru the top of the window and theres nothing you can do about it. The Portico place is a joke for breakfast. Ended up walking out before being served. Horrible, horrible service by a grumpy waiter. Went to leos around the corner-highly suggest you do the same for breakfast. Ate at the 1twenty3 bar for dinner and that was good. Good food, fast service. All in all, its a nice hotel, but feel duped by the room we got versus what was advertised.

Contemporary hotel, we were lucky to have a suite on the top floor right down the hall from the Knoop rooftop bar. The parking garage is goofy and directions to/from the hotel are not very well marked, but the immediate area offers movies and various other food and entertainment options within a short walk. Downtown GR is readily accessible on foot and this is a good place to stay if you're attending an event at the Van Andel arena. Quiet area. Our room was top notch, luxurious, and clean with large rooms, 2 large screen TV's and spacious bathrooms. Nespresso machine with pods was a nice touch. Complimentary bicycles are offered for guests but we never did find the slipper socks that Canopy properties are known for. The rooftop bar was busy and initially we were worried that some of the 2022-23 TripAdvisor reviews we read were going to be true about slow service. Thankfully we had friendly greeters, bartenders and our server was a pleasure as well. Reservations recommended. Took advantage of happy hour and complimentary cocktail as well. Limited bar menu but the food was good. If you need more upscale accommodations near the arena or you have elite status with Hilton, this should be on your shortlist.

Spent a night of "staycation" here. New, clean, welcoming and a reasonable price for downtown GR? Absolutely! Enjoyed cocktails at the rooftop bar/restaurant. Walking distance to pretty much anything downtown. I used to travel a lot for business and this would be my ideal.

Beautiful hotel! Had a wonderful stay! The staff was very friendly, rooms were clean!

Do NOT stay here!!! Our room was DIRTY and the STAFF was RUDE and incompetent to help us with our complaints. We are very disappointed and now angry at the way we were treated I hope the manager and owner read this & respond in some way. The staff made sure they got their money but did not make sure their guests had a good experience. *First and foremost, the way the staff handled this is totally unacceptable and makes it obvious that they do not care about our experience nor do they care whether we return (so we won't). Specifically, DALAINA and SARA. Dalaina was obviously flustered, was unable to answer our questions and upon check out did not offer any solution (no discount, no refund, no comp, nothing except an apology). Sara was asked to have the manager call me back but instead she called me back to say there was nothing they could do, which is not true. *Our room was DIRTY: there was no clean seal on the door (like other random rooms we saw), there was a coffee spray stain on the bathroom wall, old food left on the floor and a gross splotch on the floor next to the toilet. (see pictures of all of these things) We walked all the way to the farthest room, past all the inspected rooms with the clean seal. SEE PICTURES *There was a problem with the TV and we spent 30 minutes trying to figure out how to fix it. It's clear that nobody inspected this room to be sure it was ready for guests. *We did not receive what the hotel promises on their homepage: the homepage promises "a local welcome gift" which we did not receive (this was one of the reasons we chose to stay here). Upon checkout, Dalaina told us oh we don't do that anymore. SEE PICTURE *We were very disappointed the "rooftop" restaurant- it's just a deck. What a bummer. *When we returned the bikes, we forgot to return the bike lock keys (and we weren't asked to return them). While we take responsibility for forgetting, we are also frustrated that Dalaina didn't ask for them back and no one called. We could have returned them while we were still in Grand Rapids and now we have to spend money to mail them back and get the unexpected $30 charge off our card.

we stayed there the second time because we liked the rooftop bar the first time. now during checkin they asked us if we wanted a reservation for the rooftop bar and we agreed. when we got there they had no reservation and did not let us in, even that is was not occupied. cane back later in the evening and the idiot was waiting in te hallway at the elevator to stop people from coming in. very unfriendly and again not fully occupied. not sure what the issue is but I guess bar management is not their strength. very unprofessional. never stay there again.

Good accommodations, modern, large rooms, clean, friendly service. Gym has dumbbells up to 80 lbs, a few treadmills, elipticals, universal weight machine. Centrally located. Rooftop bar with views of the city. Downstairs restaurant with good well sourced food and coffee.

this hotel is excellent! i have stayed here twice for overnight trips to Grand Rapids, and i would highly recommend it. every staff member has been very nice and helpful; the location is great; the new construction is modern and clean; and (maybe most importantly) it's dog friendly! my pup enjoyed the endless free dog treats in the lobby, branded rubber ball and free poop bags/carrier. there isn't a TON of grass to relieve your pup, but there's enough - it's just around the corner. rooftop bar is very cute, and i appreciated the water bottle stations throughout the hotel. covid and safety protocols were top notch as well. if i come back to GR, i'll definitely book the Canopy.