Canopy by Hilton London City

From the moment I checked in, the staff were genuinely lovely. Connor at reception was really friendly and made me feel welcome straight away, and he took the time to answer all my questions. A few other staff members also helped us with parking and local tips, which made everything much easier, even though I don’t remember all their names. The room itself was clean, spacious and very comfortable. It felt relaxing and peaceful, and it was so nice to be able to sleep in before heading out for the day. I also spent some time in the café and bar area and the service there was just as thoughtful. When my laptop charger didn’t fit the socket, they immediately brought over an extension cable which I really appreciated. The food was lovely too, especially the pumpkin pasta, which was really delicious. In the morning, breakfast had a great variety of options to choose from, so we were able to enjoy a generous and satisfying meal before heading out. Overall, my stay was incredible. Everyone was kind and helpful, and the whole experience felt very welcoming. I would definitely recommend this hotel to anyone visiting London, and I’d happily stay again.

Had a great stay at the Canopy! Visited for my birthday and was shocked to enter the room to balloons, confetti and cake, which was a lovely surprise! Rooms are modern and were cleaned well, thank you Sabir! Breakfast was great, good mixture of food for everyone. The hotel is in a prime location for the tube. Staff are friendly and welcoming. We would absolutely stay here again when visiting London.

We had an excellent weekend stay at the Canopy. On arrival we received a very friendly, welcoming and efficient check-in service from Connor. Our room was spacious and comfortable. Due to a train delay, we arrived much later than planned, so ate at the hotel the first night. The food was delicious and, again, the service friendly and efficient. Breakfast was very good. Not a huge selection, but still enough to choose from, and good quality. Our only issue was that the pillows in our room were too plump for our liking, but the staff promptly changed them for us. Throughout our stay, the staff were excellent. We would certainly stay here again.

My wife and I stayed at the Canopy by Hilton London City and found the hotel and staff to be exemplary. It is in the neighborhood of White Chapel and has many pubs and restaurants nearby. We took the Underground directly from Heathrow and the Aldgate stop is adjacent to the hotel and a very short walk. Our room was super quiet and the floors have ice/water machines which is not the norm. )Plus AC). The breakfast was very nice with a good selection and a shout out to Rob who was so pleasant with his greetings and help every day. We found the staff very accommodating and always available. Also, bus stops are all around the hotel are easy for travel. The hotel is a very short walk to Tower Bridge and the Uber Pier boat dock. Travel on the Uber boat is a great way to get around and night cruises are gorgeous. So many attractions are within walking distance of the hotel Thanks to the Hilton Canopy for making our 6 night stay a delight.

I recently stayed at this hotel and unfortunately, the experience was quite underwhelming. The rooms were only semi-clean at best, which was already a disappointment upon arrival. Housekeeping didn’t come until around 3pm, a terrible time for anyone who spends the morning and early afternoon exploring the city. After hours of walking, most travelers want to return to a clean, refreshed room, not one that’s just being serviced. The bathrooms in the lobby were in very poor condition, clogged, dirty, and frankly unpleasant to use. For a property that charges what it does, I expected much higher standards of basic cleanliness and maintenance. Breakfast was another letdown. At £26 per person, the offering was very average and nowhere near worth the price. There are plenty of cafes in the city that serve far better food for much less. The bartenders were pleasant and friendly. Overall, I’d say this hotel needs significant improvement in cleanliness, scheduling, and value for money. The only good thing was the location. We stayed at Hilton canopies in the past and had great experiences, unfortunately would not recommend this location.

Clean and safe stay in London. Canopy is charming, but the service was mixed. Josh at reception lacked basic customer service, unable to direct us to our room simply because our card failed to go through. He left the issue with us without providing and solution or support. Thankfully, Chelsea at checkout completely changed our view with her warmth, professionalism, and genuine care. Ismael at the coffee shop also stood out, with great coffee, polite, and well presented.

We had an excellent stay at Canopy Hilton! The location was ideal, making it easy to explore London. The staff were incredibly welcoming, professional, and always ready to help. The cleanliness throughout the hotel, from the rooms to the common areas, was exceptional. Everything felt fresh, comfortable, and well-maintained. We would not hesitate to stay here again and highly recommend it to others.”

Elegant Stay with Exceptional Service! My stay at Canopy was truly outstanding. The hotel is stunning—beautifully designed and elegantly appointed, with an atmosphere that feels both luxurious and welcoming. I was delighted to receive an upgraded room, which was spotless and stylish, with bedding so comfortable I enjoyed one of my best nights of sleep in ages. Thoughtful touches such as a handwritten note, keyrings, and snacks added a personal, memorable touch. The staff were warm, attentive, and gracious throughout, even offering a late checkout that allowed a few extra hours of rest after a late night. A special thank you to Ava for checking in to ensure everything was perfect. I can’t wait to return and highly recommend Canopy to anyone seeking a refined yet relaxing stay.