Canopy by Hilton Madrid Castellana

I’m currently and unfortunately staying at this hotel, and despite its central location, I cannot recommend it to anyone who doesn’t speak Spanish. Communication was a constant struggle, even for the most basic requests. For instance, when I called reception to ask for something as simple as soup, they asked me to check for something in the room that didn’t even exist. Then, instead of resolving the issue, they sent someone to my room—who also didn’t speak a word of English. When I called reception again, I was met with the baffling expectation that I had somehow learned Spanish in the meantime. Their response? That not everyone working in the hotel speaks English. I have stayed at Hilton Hotels for many years and have never encountered such an attitude. If you cannot provide English-speaking staff to assist international guests, then perhaps you should reconsider accepting foreign guests altogether and keep the hotel local. This was genuinely one of the worst and most frustrating hotel experiences I’ve ever had. Unless you speak Spanish fluently, I strongly advise against staying here !

I can't express enough how wonderful our stay was at this hotel, and a special thank you goes to Lucia, the Guest Relations Manager, for making it so memorable. My best friend was celebrating her birthday, and Lucia went out of her way to organize a lovely surprise in our room, complete with thoughtful decorations. It was such a kind and personal touch that truly made our visit extra special. We also thoroughly enjoyed the breakfast, which was delicious. Although the food at the bar wasn't quite to our taste, the service was exceptional, and the staff made sure we felt well taken care of throughout our stay. Thank you again, Lucia, for making our time here so enjoyable! We can’t wait to return.

The reception staff went above and beyond to ensure a welcoming and positive experience. Their exceptional friendliness made me feel valued and appreciated from the moment I arrived. They were incredibly attentive, anticipating my needs and responding promptly to any requests. Their professionalism and dedication to providing outstanding service truly enhanced my overall experience and left a lasting positive impression.

The reception staff was exceptionally friendly and attentive. During my visit to Madrid in the last week of October, I required special assistance with my luggage on the day of my departure. Alex at reception went above and beyond to address my concerns promptly. Together with Daniel and David, they ensured my luggage was well taken care of until my early-morning departure. Their professionalism and dedication made all the difference. Thank you, Alex, Daniel, and David, for your outstanding support! Sincerely, Walter Castro

Amazing 1 night stay. Hotel is very cozy, room is very big, breakfast was so many options and delicious. Didnt get to see the pool since it was very cold. Hotel lobby has a lot of space for meetings, etc.. bar also on the first floor. Would def recommend it. Rooms and hallway very quiet. Close to the metro, few stops from Gran via.

Our stay couldn't have been better. On our arrival, we were greeted by Daniel, who was EXTREMELY helpful when he saw how tired we were. The girls at reception (unfortunately I can't remember their names) were also super helpful and immediately sorted out the mess I'd made with the reservations. The breakfast deserves a 1000/10! We loved the variety of fruits and juices, especially the energy drink. Not to mention the beautiful surroundings. We decided to have dinner at the hotel one night and we had impeccable service from Andrea. As I was carrying my baby nephew, I couldn't eat. She promptly realized the situation and asked if I would like to take the food up to the room. She also helped us with a little birthday surprise for my brother-in-law. Finally, a special thank you to the housekeeping staff. For the first time in a hotel, we heard absolutely NO external noise while we slept. I'd also like to thank Lucía for giving us a surprise to celebrate our wedding anniversary, which had to be postponed earlier. You all made our experience so much more special. We would definitely stay at the hotel again!

We recently stayed at the Canopy by Hilton Madrid Castellana, this time with the kids, and had a fantastic experience. We were able to secure connecting rooms, which gave us much-needed space for both the adults and the kids. Although it was only a 1-night stay due to an early train departure, we made the most of it by enjoying the pool and the amazing breakfast. The service was excellent, and the rooms were perfectly sized for our needs. Like many other Hiltons, the hotel had a nice theme throughout, with great bars and restaurants to explore. We’ll definitely be coming back, as one night simply wasn’t enough to enjoy all that this hotel offers!

Great location if you're looking to stay in the financial district. Safe with many shops and restaurants within walking distance. Staff is very friendly. Rooms are clean and service was wonderful. We had a few meals the main restaurant and bar. We also had a wonderful breakfast at the morning breakfast buffet. Occasional Night Time Entertainment music.

Beautiful and clean hotel about a 10 minute walk from the Bernabeu stadium. Lots of nearby food, coffee, and stores at walking distance. The hotel was very beautiful with decor and employees spoke English and Spanish. There are 3 elevator lifts and you can fit about 5 or 6 people in each one. Housekeeping isn't great as they don't speak much English. We had to ask for things more than once or get it ourselves. Beds and pillows were very comfortable. Nespresso inside the rooms and water carafe with water to refill in the hallways. There is a restaurant in the hotel called EsCandalO. Food was good and service was not so great. We had to flag down three different servers for our bill and our server disappeared after taking our order. I can understand if you're getting off your shift but at least say goodbye. We saw our server coming into work the next day. Overall I would stay again at this hotel due to the distance but would dine elsewhere.

This is a great hotel option near the Bernabeu Stadium. The property has 9 floors, a gym and a restaurant. There are many nearby different kinds of stores, restaurants, etc. (El Corte Inglés, Zara, etc.). The decor is pleasant and modern. If arriving at Madrid Airport, you can either take the C1 local train (Cercanías) or the Pink Metro line, and get off at the Nuevos Ministerios multimodal station. The hotel is a short walk from there. As a Hilton Honors member, I was upgraded to a King bed corner room. The room was spacious and modern, with the shower and toilet in separate spaces. There is a filtered water access in my floor where you can fill your own water bottle or one provided by the hotel. The room open closet reminds me of other Canopy and Home2 Hilton properties elsewhere. There is a buffet breakfast served every day.

DO NOT STAY AT THIS HOTEL. My safety and well-being was compromised on the first night of my stay, by 3 men, whom I still have no idea if they were also guests of the hotel, or not, outside of the hotel and again later at the hotel bar. After having to request being escorted to the elevator for protection, I called the front desk to explain the situation, and no security was sent to check on me, nor was any manager or employee informed of the incident. The following morning, I had to re-explain what happened to the Manager on Duty, who was going to "look into it" and call me with an update. A few hours later, she called to say that the men were identified, as guests, and that they had checked-out that morning. My mind was briefly at ease, until the same 3 men again arrived at the bar area that night, which immediately made me extremely uncomfortable and sent me back into shock. To make a long story short, I had to then escalate my concerns to the Assistant General Manager, who apologized but said that they had to "request security footage", as it was not immediately available. This is very curious, as how is it that without security footage, were the 3 men "identified" in the first place? I feel as though they did not take my concerns seriously, and only told me that the men "checked-out" of the hotel to get me to shut-up. Not to mention, she offered to assist me with filing a police report, because "they have the police on speed dial, due to all of the incidents they frequently experience in the area". Makes sense considering there is a homeless encampment not far from the main entrance there in the plaza. I arrived on a Thursday and checked out the following Tuesday, and even upon check-out, they still were not able to receive "security footage access" to identify the individuals. The lack of care or concern for my safety felt like it was a joke to them, especially when they tried offering me complimentary breakfast to make up for what happened. I am a hospitality professional, who has been working in the industry for over 10 years, and never have I experienced anything so unprofessional or disappointing. The golden rule of hospitality is - the safety and well-being of your guests, which is certainly not practiced at the Canopy Hilton Madrid Castellana!

Second visit here was very disappointing. During second day of visit learned my room door was not latching- leaving my door unlocked. I feel my family's could have been compromised. I am sharing as my family was upset and I would not another to go through this experience.

The best experience in the new Hilton! From when we checked in with Javier and great dining service with Luz and Juan! The art deco is stunning! I would recommend them highly!