Canopy by Hilton Madrid Castellana

I stayed previously at the CANOPY in 2024 and had a really great experience. Fast forward to December 2025 and my travels brought me back to this property. I was not disappointed. At check in, I was greeted warmly by Alba and Natalia. They were so full of energy and kindness. Danni helped us to our room and even remembered me from my last stay from 2024. In the evening at the bar, I was warmly greeted by Jandro who also remembered me from my last stay. Even when it was busy, he made time to build a rapport with everyone who sat at the bar. Aiko, Senora Karen, and Vanessa were equally awesome. You can tell the quality of the bar staff by the smiles on all the faces of the patrons. Breakfast was delicious with an extensive selection of both Spanish and American/British fare. Victoria was always quick with a smile during the service. Lastly, the Hilton customer experience manager Franziska, left us a really warm note and delicious chocolates upon check in. This hotel and all it's staff do a wonderful job of making people feel like a part of their family. I would stay at this Canopy again in a heartbeat if nothing else, for the great service and warm, friendly staff.

Our stay at the Canopy, during our first visit ever to Madrid, was wonderful. We were not surprised at the high quality of the hotel and rooms, as we have stayed before at other Canopy hotels. The absolute best part of this particular location was the service, particularly from Dani. He is an outstanding host and a wonderful person, full of energy and kindness. He is a gem and made our stay in Madrid so much better, with his dedicated attention and genuine willingness to make our stay pleasant, such as helping us get settled and telling us what to do around, help with reservations and anything we wanted. Dani treated us as if we were his long time friends and made us feel exceptional. If we go back to Madrid, the Canopy will be our top choice. I highly recommend staying here, you will be treated well and enjoy our stay. Thanks, Dani!!!

Although we only stayed one night, this was one of the best experiences I've had at any hotel in Spain. The staff went above and beyond to make sure my wife and I were accommodated. The room (one bedroom king suite) was amazing. The bed was extremely comfortable. It seems like they spared no expense on their rooms. Where other hotels I stayed at during this vacation had cheap beds that felt springy and had me waking up with a stiff back, these beds were top quality and had me sleeping like a baby. I wish we would have planned more nights in Madrid to really enjoy all the hotel had to offer. And the location was very convenient, as all the major sights you'd want to visit in Madrid are within a 10 minute taxi ride. It is really in the middle of everything.

I stayed here with family for the first time this year. The people were all really nice, and the room was really cool, and the location was in a very nice part of town. Alba, Natalia and Danni helped us at check-in. They remembered my Uncle from his last trip and treated us really well. We had some beers and wine at the bar before dinner. Jandro gave us some good advice on what to see in Madrid. Aiko was really nice, as was Karen and Vanessa behind the he bar. Victoria at breakfast was super cool as well. I'm really glad I gotto stay at a nice hotel with really friendly staff.

A really amazing stay had. Rooms were spacious clean and comfortable. Bathrooms were amazing. Staff were excellent from the moment I got out of the taxi. I got to visit some local great restaurants and coffee shops, so if you’re in Madrid on Business or pleasure, this is a super accommodation option.

Pros: Spacious rooms. Near to Madrid stadium. Good restaurants nearby. Taxi is right Infront of hotel. Cons: - Major down side is their breakfast. They need to improve quality. Quality is important than quantity. In breakfast there are so many items. But those items lack quality. If management can address this issue, it will boost the hotel a lot. - happy hour is another let down as compared to USA Hilton hotels . One glass juice or beer + 2 cheese small cube is their happy hour !!! please improve !!

Our stay at Canopy by Hilton Madrid Castellana was exceptional. The hotel is beautifully designed, warm, and inviting, and the entire staff showed a high level of professionalism and courtesy throughout our visit. A special thanks to our bartender, Jandro, he was personable, highly attentive, and made us feel at home from the moment we sat down. His energy, hospitality, and great conversation added so much to our time there.

Fantastic hotel, very modern, clean, trendy. The lobby and bar areas are stunning. Beautiful rooftop terrasse with pool. The gym is good. The room is well decorated and looks great. Breakfast buffet is delicious.I highly recommend!

Beautiful and clean hotel about a 10 minute walk from the Bernabeu stadium. Lots of nearby food, coffee, and stores at walking distance. The hotel was very beautiful with decor and employees spoke English and Spanish. There are 3 elevator lifts and you can fit about 5 or 6 people in each one. Housekeeping isn't great as they don't speak much English. We had to ask for things more than once or get it ourselves. Beds and pillows were very comfortable. Nespresso inside the rooms and water carafe with water to refill in the hallways. There is a restaurant in the hotel called EsCandalO. Food was good and service was not so great. We had to flag down three different servers for our bill and our server disappeared after taking our order. I can understand if you're getting off your shift but at least say goodbye. We saw our server coming into work the next day. Overall I would stay again at this hotel due to the distance but would dine elsewhere.

This is a great hotel option near the Bernabeu Stadium. The property has 9 floors, a gym and a restaurant. There are many nearby different kinds of stores, restaurants, etc. (El Corte Inglés, Zara, etc.). The decor is pleasant and modern. If arriving at Madrid Airport, you can either take the C1 local train (Cercanías) or the Pink Metro line, and get off at the Nuevos Ministerios multimodal station. The hotel is a short walk from there. As a Hilton Honors member, I was upgraded to a King bed corner room. The room was spacious and modern, with the shower and toilet in separate spaces. There is a filtered water access in my floor where you can fill your own water bottle or one provided by the hotel. The room open closet reminds me of other Canopy and Home2 Hilton properties elsewhere. There is a buffet breakfast served every day.

DO NOT STAY AT THIS HOTEL. My safety and well-being was compromised on the first night of my stay, by 3 men, whom I still have no idea if they were also guests of the hotel, or not, outside of the hotel and again later at the hotel bar. After having to request being escorted to the elevator for protection, I called the front desk to explain the situation, and no security was sent to check on me, nor was any manager or employee informed of the incident. The following morning, I had to re-explain what happened to the Manager on Duty, who was going to "look into it" and call me with an update. A few hours later, she called to say that the men were identified, as guests, and that they had checked-out that morning. My mind was briefly at ease, until the same 3 men again arrived at the bar area that night, which immediately made me extremely uncomfortable and sent me back into shock. To make a long story short, I had to then escalate my concerns to the Assistant General Manager, who apologized but said that they had to "request security footage", as it was not immediately available. This is very curious, as how is it that without security footage, were the 3 men "identified" in the first place? I feel as though they did not take my concerns seriously, and only told me that the men "checked-out" of the hotel to get me to shut-up. Not to mention, she offered to assist me with filing a police report, because "they have the police on speed dial, due to all of the incidents they frequently experience in the area". Makes sense considering there is a homeless encampment not far from the main entrance there in the plaza. I arrived on a Thursday and checked out the following Tuesday, and even upon check-out, they still were not able to receive "security footage access" to identify the individuals. The lack of care or concern for my safety felt like it was a joke to them, especially when they tried offering me complimentary breakfast to make up for what happened. I am a hospitality professional, who has been working in the industry for over 10 years, and never have I experienced anything so unprofessional or disappointing. The golden rule of hospitality is - the safety and well-being of your guests, which is certainly not practiced at the Canopy Hilton Madrid Castellana!

Second visit here was very disappointing. During second day of visit learned my room door was not latching- leaving my door unlocked. I feel my family's could have been compromised. I am sharing as my family was upset and I would not another to go through this experience.

The best experience in the new Hilton! From when we checked in with Javier and great dining service with Luz and Juan! The art deco is stunning! I would recommend them highly!