Canopy by Hilton Madrid Castellana

My finance and I had the privilege of staying at the Canopy Madrid Castellana and it was an amazing experience. From the moment we arrived at the hotel we were welcomed by the bellman Dani. We arrived much before the check in time. Both of us tired and just expecting to be able to store our luggage and be told to come back at check in time, 3pm. But what happened next impressed me beyond belief. Dani explained we were able to use their "refresher room," which was a private men and women bathrooms including showers, which is much needed after a long day of traveling. Then to our surprise, once we finished in the refresher room, our room was ready, early. Thank you Dani for all of your help. Another staff member I wanted to mention is, the bartender Jandro. He went above and beyond to not only welcome us every day of our stay but when finding out it was my fiances birthday he brought him cigars to enjoy. Wonderful conversations with genuine people made our stay special and one we won't forget. We have stayed at the Canopy Paris Trocadero as well, both experiences were wonderful with personal touches that made us feel special. Thank You Canopy by Hilton.

This hotel is not central to downtown Madrid. It is approximately a 10-15 minute walk to the train station which will connect you directly downtown. It is next to the stadium for those who wish to attend the football games. The breakfast is well rounded with many options and the pool bar is relaxing. The gym is well equipped and there is ample space to do remote work throughout the hotel. The rooms are clean and the facilitates are well maintained. The staff is friendly and attentive. The check in process took longer than typical, but the service was good.

Great location, staff super friendly. Pretty decent breakfast buffet. Nice atmosphere on the bar with live dj. Stuning sunset and views, by the pool on their rooftop. Highly recommended

Service was spectacular. Dani the welcome and security guy was amazing. We flew in on an overnight flight and were able to shower and change in their lobby transfer room. We hung out at the pool while the rooms were getting ready. Clean rooms, real espresso in room, great bar. It’s a short taxi ride, or walk to train around corner. Recommend this hotel for families.

I traveled with my family from NY to visit Madrid and watch a game at the Bernabeu. Location was perfect! We walked to the stadium with no problem. The area is safe and lots of options for food and shopping. Dani and Silvia at the hotel were super friendly, welcoming and always gave us good suggestions for places to eat and/or how to navigate the city. Overall an excellent experience. We were very pleased!

Worst four start hotel experience had with canopy Hilton Madrid. Not quite sure how Hilton assures hotel servicing for now. Three fatal points I had during two night stay: Staff careless and very bad at English communication especially housekeeping staff. Second without water supply and detour me twice to the other floor to get the fresh water but actually reception staff could get it for me as I had to walk to reception in person and there a luggage bro helped me get once from reception but the other staff just detour me into the other floor to get water by myself: what a four star crew and professional servicing. Two shower towels all wet when I checked in a totally new room; this is horrible ! And I made 10 calls more to reception and house keeping for this. No one picked up, again I had to walk to reception in person. Not recommended this at all. Please be careful

Love that there's a water dispenser on each floor, the rooms are modern, with big beds and the bar and rooftop staff are great. The food is tasty and drinks are generous. Front desk staff offered suggestions that were spot on.

A modern and stylish hotel with an excellent location on Paseo de la Castellana. Rooms are comfortable, clean, and thoughtfully designed with all the amenities you need. The staff is friendly, helpful, and attentive, making check-in and check-out smooth. Breakfast is varied and high quality. Perfect for both business trips and leisure stays in Madrid. Highly recommended for convenience, comfort, and service.

Beautiful and clean hotel about a 10 minute walk from the Bernabeu stadium. Lots of nearby food, coffee, and stores at walking distance. The hotel was very beautiful with decor and employees spoke English and Spanish. There are 3 elevator lifts and you can fit about 5 or 6 people in each one. Housekeeping isn't great as they don't speak much English. We had to ask for things more than once or get it ourselves. Beds and pillows were very comfortable. Nespresso inside the rooms and water carafe with water to refill in the hallways. There is a restaurant in the hotel called EsCandalO. Food was good and service was not so great. We had to flag down three different servers for our bill and our server disappeared after taking our order. I can understand if you're getting off your shift but at least say goodbye. We saw our server coming into work the next day. Overall I would stay again at this hotel due to the distance but would dine elsewhere.

This is a great hotel option near the Bernabeu Stadium. The property has 9 floors, a gym and a restaurant. There are many nearby different kinds of stores, restaurants, etc. (El Corte Inglés, Zara, etc.). The decor is pleasant and modern. If arriving at Madrid Airport, you can either take the C1 local train (Cercanías) or the Pink Metro line, and get off at the Nuevos Ministerios multimodal station. The hotel is a short walk from there. As a Hilton Honors member, I was upgraded to a King bed corner room. The room was spacious and modern, with the shower and toilet in separate spaces. There is a filtered water access in my floor where you can fill your own water bottle or one provided by the hotel. The room open closet reminds me of other Canopy and Home2 Hilton properties elsewhere. There is a buffet breakfast served every day.

DO NOT STAY AT THIS HOTEL. My safety and well-being was compromised on the first night of my stay, by 3 men, whom I still have no idea if they were also guests of the hotel, or not, outside of the hotel and again later at the hotel bar. After having to request being escorted to the elevator for protection, I called the front desk to explain the situation, and no security was sent to check on me, nor was any manager or employee informed of the incident. The following morning, I had to re-explain what happened to the Manager on Duty, who was going to "look into it" and call me with an update. A few hours later, she called to say that the men were identified, as guests, and that they had checked-out that morning. My mind was briefly at ease, until the same 3 men again arrived at the bar area that night, which immediately made me extremely uncomfortable and sent me back into shock. To make a long story short, I had to then escalate my concerns to the Assistant General Manager, who apologized but said that they had to "request security footage", as it was not immediately available. This is very curious, as how is it that without security footage, were the 3 men "identified" in the first place? I feel as though they did not take my concerns seriously, and only told me that the men "checked-out" of the hotel to get me to shut-up. Not to mention, she offered to assist me with filing a police report, because "they have the police on speed dial, due to all of the incidents they frequently experience in the area". Makes sense considering there is a homeless encampment not far from the main entrance there in the plaza. I arrived on a Thursday and checked out the following Tuesday, and even upon check-out, they still were not able to receive "security footage access" to identify the individuals. The lack of care or concern for my safety felt like it was a joke to them, especially when they tried offering me complimentary breakfast to make up for what happened. I am a hospitality professional, who has been working in the industry for over 10 years, and never have I experienced anything so unprofessional or disappointing. The golden rule of hospitality is - the safety and well-being of your guests, which is certainly not practiced at the Canopy Hilton Madrid Castellana!

Second visit here was very disappointing. During second day of visit learned my room door was not latching- leaving my door unlocked. I feel my family's could have been compromised. I am sharing as my family was upset and I would not another to go through this experience.

The best experience in the new Hilton! From when we checked in with Javier and great dining service with Luz and Juan! The art deco is stunning! I would recommend them highly!