Canopy by Hilton Philadelphia Center City

Really loved this hotel. Came only for one night in July with my daughter. Location is wonderful and the hotel is super cute. Love the style, staff was extremely friendly and helpful. Beds were very comfy. Towels were big and fluffy. I loved that the room had pocket doors to separate the bathroom so I could get up and ready without waking the sleeping teenager. Also loved the floor’s filtered water and ice station with refillable jug in the room. So smart. We were given a voucher for breakfast at The Wayward in the hotel and because we stayed a Saturday night it was good for brunch until 1:30 pm. My daughter got delicious fluffy chocolate chip pancakes and I had avocado toast. Both were delicious.

What a lovely hotel! I chose this location because it was a short walk to the passport agency. The location is right in the heart of things. I found the room to be comfy and very clean. The bed was fantastic with nice linens. Black out curtains were great. I didn't hear anything from other rooms. The towels were thick, bath amenities were nice, AC cranked out plenty of cool air, and the hair dryer was plenty powerful. There was even a small refrigerator drawer to hold a few bottles of water. In short, not one complaint! I had a delicious breakfast at the Wayward restaurant downstairs. The staff was so friendly. Also, special shout out to Kristie at the front desk who kept up communication when I notified her that I was being held up at the passport agency and might miss my checkout time. They treated me like a friend, and it was much appreciated on a stressful day. Valet parking was friendly and prompt. I absolutely will stay here again the next time I am in Philly.

I stayed at the Canopy Hotel in downtown Philadelphia recently, and honestly, it was one of the most disturbing—and unsanitary—experiences I’ve ever had in a property that prides itself on “city-chic” hospitality. After upgrading to a suite, I hopped out of the shower and reached for what I thought was a fresh towel. Instead, the white towel I grabbed was not only stained but reeked unmistakably of fecal matter. Someone from housekeeping had folded it neatly and placed it on the rack without so much as a glance—let alone a proper cleaning. I immediately flagged it to the front-desk manager, pointing out the towel and asking for the room to be re-serviced. When I returned hours later, that same soiled towel was still draped on the rack. I snapped a quick photo and escalated the issue, only to be offered a refund of my suite upgrade and a “certificate” for a future night’s stay which.... never arrived. I suspect due to this review. Manager Felicia had promised and promised really just hoping in a sense, I'd just go away. Clearly, this review is evidence that would not happen. While the pictures are self evident, just imagine raising this towel to your face. If you’re considering the Canopy Hotel in Philly, do yourself a favor: don’t. And if you absolutely must stay there, inspect every towel before you use it. A hotel’s attention to the basics—cleanliness and guest safety—speaks volumes about its entire operation; here, Canopy simply failed on both counts.

I wanted to like this hotel so very much, but unfortunately my actual experience there did not allow that to happen.||In its favor, the hotel located in a very historic building. It has a wonderful location for walking to things in Center City Philadelphia, including nearby Reading Terminal Market and restaurants in Chinatown. The hotel has a Federal Donuts & Chicken restaurant right smack in its lobby, which is a huge plus for lovers of a tasty chicken sandwich.||Now for the negatives. The shower temperature set to as hot as possible at 6:30 a.m. on a weekday was lukewarm at best. The bathroom sink drained VERY SLOWLY, which was a big annoyance. Since my stay was for just one night, I reported this maintenance issue at checkout in the hope of sparing the next guest a similar experience. The room size was very much on the small side, despite having received a complimentary upgrade, which I guess only meant a room on a higher floor. And the bed was a bit softer than I prefer, although to be fair I had a great night's sleep.||I thought the hotel had a nice design and that the my room and the floor where it was located were also nicely decorated. My room had an excellent, powerful air conditioning system and good lighting, although the work desk was a little on the smaller side. The open closet area was also a bit small, because the luggage rack has your luggage sitting on the bottom of the open closet area.||I grabbed breakfast at the hotel restaurant, and it was good, although they omitted one of the ingredients from my omelette that was listed on the menu. They did offer a free side salad to make up for that, which was nice. Amazingly, the cost for a hot breakfast for one exceeded two-times the Hilton Gold daily food credit of $15.||Despite this hotel's great location and eye-catching design, the small size of its rooms and the lukewarm shower were two deal-breakers for me that will likely have me looking to stay elsewhere the next time I am returning to this area.

What a great hotel! I stayed here for a work conference and chose it over the larger hotels that are attached to the convention center. Super convenient location, about an 8 minute walk from the convention center. I love all the personal details with the music-themed decor, and the staff are incredible. They even texted me the first few days to ask how my stay was. One night, I ordered takeout and realized that it didn't come with utensils. I asked the front desk and they gave me a set of plastic cutlery that they had available. The parking is really easy - I just pulled up to the valet and they took care of the rest. You have access to your car if needed, and just have to text them if you need your vehicle and they bring it right out. The room itself was spotless, super comfy king-sized bed, and free filtered ice and water! Would definitely stay again!

I've stayed at the Canopy several times now, across different seasons, and it's always been a great experience, whether I'm in town for a concert, an event, or just visiting family and the city. The location is super convenient and an easy walk to Reading Terminal Market, Chinatown, and the Christmas markets in the winter. It’s on a quieter street, which makes loading and unloading the car stress-free. Check-in and check-out are always smooth, and the staff (including at the bar) is friendly and welcoming. Thanks to my Diamond status, I’ve been lucky enough to get a city view on a high floor during my last stay and the view is wonderful. But every room I’ve stayed in in the past has been comfortable and pleasant. Rooms are spacious, bathrooms are clean and roomy, and the lobby has a nice vibe. Overall, I always recommend this hotel and will definitely keep coming back.

We had a wonderful stay! The rooms are beautiful and have a gorgeous vintage feel. They come with nice amenities, from hand steamer, mini fridge, full size vegan shampoo and soaps, and a nespresso maker. The restaurant in the hotel was wonderful as well. And the location was fantastic! The staff was kind and helpful. I did have some difficulty requesting toilet paper when it ran out, and had to contact the front desk several times throughout the day before finally receive a roll toward the end of the day. But overall I would definitely choose Canopy again on my next trip.

Last minute booking in philly due to travel issue. I’m Marriott bonvoy titanium so rarely use Hilton but had points to use. Property is in a decent location but I was more impressed w/ the staff , especially the front desk staff , and their pleasant attitude , and responsiveness . Very comfortable feeling there. The room was very nice with a more modern / artistic vibe that I tend to like . Nice bath amenities , fluffy towels , and decent size room. Bar / restaurant w/ patio outside was very nice . |Place just had a very nice “personality” overall and I would recommend without hesitation . Well done

Ahhh..... such a nice hotel in central Philadelphia, with a great location and only short walk to downtown hospitals, Rittenhouse Square and City Hall. Rooms are comfortable and well appointed. Beds are comfortable. Shower is big. Pretty good restaurant in the lobby and donut shop. Lots of other options right outside the door. Staff is helpful and professional.

Awesome choice for Philly! There are few cons, so I will get to them first and get them out of the way: CONS - The HVAC has a mind of its own. Whatever you set the fan to, high or low, it will stop at a certain point and cycle back to the other choice. When it's on high, both vents (the one closer to the door and the one in the bedroom itself) rattle in irregular, odd ways, reminding you that the space is beautifully renovated, but some signs of it being an old building remain. - The shower is very slippery. I am not the most athletic person, but I rarely have a problem keeping my balance in the shower. This made me a bit more nervous. - The water pressure is poor, even with different settings to use. - A bit more room to maneuver in the actual guest room would be nice - The TV was very high def but kept lagging PROS - LOCATION! You are right in the center of everything, a block and a half from the famous City Hall building, and not too far from the Old City with Independence Hall and numerous other sights! It is very centrally located, and there are so many restaurants and bars nearby. - Speaking of location, I like that this is just off of a busy street (lots to do close by) while being on its own smaller side street (less trafficked, quieter). You have the best of both worlds. - Everyone working here is friendly and happy to help. - It smells good in the lobby! Yes, I know that sounds weird, but it's the little things! - Legit water/ice machine on the floor as you get off the elevator - Gorgeous art deco inspired design throughout - flawless, elevated aesthetic everywhere, aside from a few odd looking paintings that seemed like creepy forms of street art in execution - Very comfy beds! Most hotel beds are firm, too firm for me, but these were very plush indeed. - The hotel feels luxurious without being pretentious or snooty, a wonderful balance they strike with ease - Federal Donuts onsite with coffee options, breakfast sandwiches, chicken sandwiches, and of course donuts - Free, extensive, large book about tourist attractions

Review based on Dad with 2 teenagers - **updated review** Here are pros and cons based for families: Pro: Location - half a mile away from Independence Hall for those who are going for the history. It's also a nice upscale and trendy area for those looking for shopping and eating. Feel - very modern, chic and upscale for the cost. Very clean rooms and atmosphere. Con: Staff - Room Not cleaned for duration of stay - we were not in room most of the day and stayed for 3nights and staff did not clean room at all while we were here. It seemed like it was being done around us, but that could have been wishful thinking. Questions about things up in the front and it seemed a major inconvenience with short answers. Room - Too small for family of 4 - It's advertised for this size based on two queen beds but there is little to no room for everyone's bags or toiletries. This room seems perfect for 2 people max , and that's a full stretch. The kids love trying out new hotels and they love the upscale feel but for those who need a larger room (and would rather not fork up the additional cash for a suite), I would look elsewhere. Other than that, the hotel is quite nice, but I feel this is a major hinder when traveling with more than just yourself.

Such a beautiful boutique style hotel in the heart of downtown Philadelphia. Love that the Canopy brand hotels embrace the local culture of the area when decorating hotel. Room was small but that is common for Hotels in area but high ceilings gave it a more spacious feel. Shower was best part and gave room a spa like feel. Conveniently, located to the places we were wanting to go to during our short visit to Philly. Hotel staff were warm and inviting.

We had a positive experience during our four day/three night stay. The location is great. The hotel is clean and comfortable. The service was friendly. All good things!

The location of the boutique hotel was the main selling point. We were able to walk to most places from here being that it is downtown/ Central City. I would prefer not to walk around here at night though... Parking is valet only. It's steep at $62 a night. Federal Donuts is located next to the lobby, so it's convenient to grab a quick breakfast. The room was on the smaller side, but was big enough for the two of us. The bed was comfortable. The only thing I didn't like about the room was the loud bathroom exhaust fan. We were able to close the bathroom door and the barn door that separates the bedroom from the entryway/ bathroom to muffle the sound. On the day we were to check out, housekeeping unlocked our door without announcing themselves. Thankfully, we had the door latch on top. Not cool.

This is probably one of my favorite hotels so far and I almost wished I had a reason to stay another night. I loved the interior design/decor and furnishings - has sort of an artsy retro vibe. I had a corner king bed room which was spacious with lots of windows. Loved the lighting options as well. The bed was very comfy and all the necessary amenities were provided. It's right next to a Federal Donuts and is centrally located by lots of food options and attractions. I had a very comfortable and enjoyable stay and would highly recommend this hotel to anyone staying in Center City Philly!

This was the worst Hilton Hotel we have ever stayed in. We had booked a suite for my son's wedding. The suite's couches were stained, and the room is soooo outdated with it's velvet curtains which the ones in our room were off the runner, and rugs that need to be replaced. . We received no help with luggage from staff with the many items we had for the rehearsal dinner and wedding. Valet was a joke. No one was there to park the car and a truck was doing a delivery when we arrived and parked in front of the hotel while the driver was in the cafe having lunch. Went around block 3 times in traffic before truck moved and the cars that were waiting to be parked by the valet were moved. We were also told that check in is 4 but we could probably get in earlier since the wedding shuttle for our guests were leaving at 4:15 and 4:30. At arrival/check in we were told by a very rude receptionist that was not true and we would have to wait for the next available room. We were in the que so we would have to wait. After about 1/2 hour, we were able to get into our suite. I was afraid that some of our guests weren't going to be able to get to the wedding at the Water Works and I was right. Some had to order an Uber because they missed the shuttle due to the fact that they weren't allowed into their room until 4. Again rooms need to be updated and I wished I had booked the rooms (suite) and many guests into the Loews across the street. Our guests that booked into that hotel had no problems. Receptionist needs to take a course in manners and how to treat customers. Avoid this Hilton.

I recently had the pleasure of staying at the Hilton Canopy in Philadelphia Downtown, and it was nothing short of fantastic. This hotel is a gem, conveniently located near the convention center and surrounded by numerous stores and dining options. The hotel itself is a sight to behold - beautiful, modern, and impeccably clean. The aesthetics create a welcoming atmosphere from the moment you step inside. The room exceeded my expectations, boasting fantastic amenities, including a Nespresso machine that added a touch of luxury to my mornings. One of the standout features for me was the well-equipped gym. It's rare to find a hotel gym with such a variety of new equipment, and the Peloton bikes were a pleasant surprise. Staying on top of my fitness routine while traveling was a breeze thanks to the thoughtfully designed fitness center. Now, let's talk about the staff - shout out to April and Shawn! Their friendly and welcoming service truly enhanced my stay. From check-in to check-out, their professionalism and attentiveness were noteworthy. It's evident that the hotel places a high value on customer service. Also they have a cool bar with nice happy hour deals and a donut shop that had the best lavender doughnut I've ever eaten I work very often in Philly, so I will try to request this hotel as it was nothing but fantastic.

Really great stay. Friendly staff, clean hotel with lots of unique touches. The hotel bar was nice. Directly connected to Federal Donuts East Market which was awesome for breakfast. Awesome location that was close to restaurants, bars, etc. I would definitely stay here again and recommend it to others!

I stayed at Canopy with my husband last month, and it was nice. Great location (walkable to everything in Center City), nice building, nice room, good service (a little bit of line to check in and to get our bags from the desk after we had checked out). Wouldn't mind staying again, but there are a lot of great hotels in this area (Center City/Rittenhouse Square), so I usually compare prices before selecting a hotel for a night/weekend in Philadelphia (Canopy is a little pricey). Good hotel overall.

The hotel is in a great location! I had an event at the Pennsylvania Convention Center and it was a block away from my stay. Also the security and cleanliness of the hotel felt top tier despite it being a subsidiary of Hilton. We were able to check in early due to availability. While we had someone else's room due to a mix up on the name's, the front desk was able to rectify the situation without having to move us again. I had initially booked a double queen room, but received the one king bed (which honestly was not a big deal). The room itself was clean and of course I double check for bed bugs (there were none thankfully)! The shower and sink amenities were nice. You can get filtered water filled up by going near the elevators for access. I'd definitely recommend other travelers staying here - it's also close to a lot of great restaurants here (5 min walk).

Got the room I wanted - Room 406 which was a corner room. View was lackluster but was quiet despite the crying children who were screaming in the floor above. Upon arrival, we notice on the first floor, there is a business center and restaurant to the left of the front desk. There is also Federal Donuts right next door. The hotel is perfectly situated in the center of touristy Philly. You can easily walk to Chinatown within 15 minutes. We also walked to Washington Square West as well. There is a small gym in the basement with ellipticals, weights, treadmills and Pelaton bikes. Free coffee during breakfast time! Here are the reasons I knocked off a star. My sister found a mint under 1 of the beds and I found a tiny piece of chocolate near the bed. Housekeeping could be a bit better with that. The thermostat in our room was always at 51 degrees. It was an ICE BOX. We tried so many times to adjust it higher but we eventually just left it on while we were out and turned it off completely when we were in the room. I would have called front desk about it but by the time we were going to do that, we were leaving the next day so it was pointless. Overall though, I would definitely come back to this hotel. Clean beds with no buggies is important and they checked off that box. They had bikes as well outside - wonder if we could have used them? Hotel is in a great location of walking distance to alot of places. Close to public transport as well. Also, they texted me throughout the stay to see how everything was! That was impressive as no other hotel has done that.

The hotel is beautiful. I was drawn to this hotel because of the décor. The room was stylish, quiet and clean. The mattress was comfortable but well worn and had large caters. My review is based on this being advertised as a dog friendly hotel when in fact it is not. For a $75 pet fee I expect there to be some accommodations made for the dog such as grass or turf and a relief area. We walked 5 blocks 3x a day to find the closest grass / mulch for dog relief. Not ideal at all.

No room cleaning provided, completely missed room. When alerting front desk, they said they would send someone up to clear trash and bring towels. Returned three hours later and they were unable to do this. Service overall 1/5 with lazy staff. Hilton should be ashamed to be affiliated with this location.

My fiancé and I came to Philadelphia from NYC for a comedy show/ date weekend and made the huge mistake by choosing to stay at this establishment. Upon arrival we noticed two staff members directly in front of the main entrance. One was smoking a cigarette and the second was eating a banana (guests should be greeted instead). We then proceeded to check-in where we were greeted by Shawn (manager). Shawn was very pleasant and made the check in process quick and easy. When we arrived to our room, I noticed bodily fluids on the bed sheets. I went downstairs to inform management and Shawn was very helpful. He came to the room and took pictures himself. Poor guy seemed very disappointed in his staff as he said "I'm not sure what's been going on around here lately". He should have better help because he seems like a hard worker. He upgraded our room and once again made the process very easy. The following day, Chris from the hotel reached out to us and asked me to rate the hotel. After I gave him my honest rating, he went back and forth with me over what substance was left on the bed. His responses were very unprofessional and we will not be staying here again!

We planned a girls trip to see Michelle Obama at the MET. We arrived by train from Massachusetts and the hotel was a short taxi ride from the train station. We arrived at around 3 but our room was not scheduled to be ready until 4. Attached to the hotel is a restaurant named "Federal Donut". We ordered a chicken sandwich and fries and it was yummy! We sat down in the hotels bar and had a couple of drinks while waiting for our room. This was a busy weekend (Philly marathon as well) so there was quite a busy lobby of guest waiting. Our show was scheduled for 5pm so I asked if my room was ready as it was now a little after 4pm. The room I selected through digital check in was not ready, so I asked the agent for another room. To my surprise there was one available! We were given the room keys and the room was amazing. There were two queen beds, a separate sink area and a very modern walk in shower. Due to the service and the ease of booking the hotel with points and cash. I would gladly stay here again. Special shout out to the hardworking staff on November 19. They kept the guest line that was extending into the bar area moving quickly and with care.

This is a nice hotel with a very boutique feel. Rooms are on the smaller side, but they're nice. The entryway has a closet type area on one side and a shelving unit with coffee maker, fridge and safe in the drawers on the other side. The fridge is a little loud but the barn door separating the entry from the room is very helpful. There's a nice small desk with plenty of plugs as well as a small chaise lounge. There's also power in the bedframe. They do not have room service so if you're arriving late on a weeknight it is tough to find food nearby. The breakfast provided from the Wayward is $8 and you put a small brown bag outside your door before 2AM to receive. It detailed fresh fruit and breakfast items with a drink. I received an apple, a Chobani yogurt and an OJ. $8 is definitely cheap for a hotel breakfast but I didn't end up eating any of them. I wish they had slippers/robes in the room since it's not carpet. The bathroom is spacious and has very cool artwork but the showers have an anti-scald mechanism that actually make the hot water way too complicated. Most of the time it was fine but a few times I could not get the button to stay down and give hot water. There's an adorable little Bluetooth speaker. You can communicate with the hotel staff via the Hilton app which is wonderful. They are very communicative and helpful. My favorite part of this hotel was the reusable glass water bottle that you can use to grab water from the elevator area with the ice machine. Every hotel should have this! Very cool artwork throughout the room as well. Great location. Federal Donuts being connected downstairs is both the best thing and the worst thing lol. Would definitely come back!

From check in to check out this has been one of the best stays in 2024! Thank you to everyone who just made this an epic trip to Philly

This is one of the coolest concepts. It has that 1930's glam, art deco vibe. The lobby boasts board games around the lounge. I always carry a small black light, and before anything, I check the cleanliness. The room was spotless! Wonderful staff, and within walking distance to any cuisine imaginable. We will definitely be back!

This place was really nice, however it was a challenge finding it, there is no sign on the street. Instead it's down a tight one way alley type corridor with only a few pots in front of the hotel. The staff were all friendly and helpful. The ambiance was great and felt clean with a retro feel. I won't go into everything but instead just say I enjoyed my stay here. The only MAJOR downside is the parking situation. You either have to find and pay for your own parking in a random lot or do valet and pay $62 for each day there. The benefit is that they will get and park your car as needed throughout the day. I'm not much of a city person so for some this might make sense, for me it was shock though.

Solid option for those of you visiting the city of brotherly love. Smaller, boutique style hotel with a fun on-site restaurant, decent gym, and modern room amenities. Debated docking a star for the water and ice machine not working on my floor (it clearly hadn't been for awhile) but am hopeful they have since resolved this issue. The hotel itself is super conveniently located and a fun part of town.

My experience here has been incredible. The whole staff was amazing. The waiting staff were attentive and took care of our special request (many) I am a fan for sure and look forward to my next stay.

Shockingly terrible experience at this hotel. Extremely rude staff, from engineering who was abrupt and dismissive to both myself, and my VIP client, and the front desk, especially a woman who yelled at me when I called to have an unauthorized fee removed from my bill after the stay. Will be letting my group manager know and recommending we move our clients from using this hotel in future.

Had my wedding block here. Nice rooms. Some nice staff, but a miscommunication on their end and one unprofessional staff member led to a nightmare scenario where they tried to have my (& their) guests escorted from the property after my wedding. Management tried to smooth things over after the fact, but it's too big a hole to fill especially with how little they offered, though I appreciate the small comped stay and the kind words. That said, the wife and I can't recommend, especially for any serious events. EDIT: Quick response for potential guests in light of management's response below. John seems like a good guy, as are many other staff. Sadly, we were "sold" the block by a Jennifer and actually planned this event with her - purposefully booking the entire second floor for this reason where we were encouraged and told we "wouldn't be disturbed." This also wasn't given this as a reason on the night of our wedding when we were confronted by their staff. Just food for thought for others. It's a little mismanaged over there it seems sadly.

I really liked my stay here. It's a beautiful hotel. Easy to get in and out, valet parking, shopping, restaurants all over the neighborhood. It is a great setting! The staff was great and the beds comfortable. Make sure to try them out!

Beautiful hotel! The rooms were very clean and comfortable. The rooms were well equipped & I didn't have to call down to the front desk for anything. Every single staff member that I encountered was incredibly kind, hardworking & helpful. The Wayward restaurant inside of the hotel was pretty good. I 100% recommend heading to Federal Donuts which is also connected to the hotel. There are MANY other awesome restaurants within a 4-7 min walk from the front doors. Perfect setting for families as there are also family activities near by. We will absolutely be back the next time we're in Philly!

A wonderful stay. Luxury in center city Philadelphia. The rims are tastefully decorated and yet, modern. The bar knew how to make Negronis and they have Tanqueray No. 10 and Fever Tree tonic, so both are favorite drinks we're on hand after touring Center City on foot. Thirsty work.

Amazing hotel in center city Philly. Canopy is a Hilton brand designed for a 'local feel'. This location has a Federal Donuts on the ground floor as well as a bar/restaurant (The Wayward). The cost is very reasonable for the quality of service and rooms. See my separate reviews for the Federal Donuts and The Wayward. Filtered water and ice is available in every floor, by the elevator. Valet parking is very responsive. The hotel staff are friendly and knowledgeable of the hotel as well as the city. We would absolutely stay here again.

Very nice new hotel in center city. Nice location just a block off Market from convention center, market and train station. Room was not ready, so we were upgraded to a very nice suite with an extra 1/2 bath and nice sitting area. Smallish bedroom and no closets. More of a European style room I guess. Really no complaints and would stay there again. Cool artwork on walls in lobby etc.

Somehow I thought I posted a duplicate, and removed the other review, but I removed the only review I wrote. Upsetting! Excellent service with a sharp Art Deco flair. Best breakfast plate I've had in a long time, with excellent coffee that left me wondering why mine is never that good at home. The bacon was outstanding, and even though I was craving rye toast, the white toast was thick and rustic. The chef somehow got the potatoes crunchy outside but tender inside, which is no small feat for most. I bet their dinner fare is amazing, but we came for Reading Terminal Market, so breakfast was the only meal we had at The Canopy. Hometown Hero and Ponderosa are some of the swanky cocktails you can enjoy while taking in the sexy ambiance. I liked the personable bartenders, who were attentive but not invasive. Make sure to take a peek at the fitness center's lavatory area--drop-dead gorgeous. Yedidah gave efficient service with a smile. She's a gem. Thank you for providing a nice escape from ordinary life. Back to reality...

Stayed here for a weekend Philly trip at the end of May 2021. I've stayed at plenty of Philly hotels and the Canopy was one of the more pleasant stays. Pros: The location is probably the best thing. It is extremely central and everything is a few minutes walking distance. The decor of the hotel is very modern and beautiful, perfect for a backdrop. The room are cozy and nice, we took plenty of naps while we were there. The staff is also extremely nice and helpful if you need anything. The bar is also top notch, we had a couple of drinks there and loved it. Cons: Getting to the rooms can be confusing if you're on the 2nd floor (not sure if this is the case on other floors). The elevators bring you to an area full of conference rooms and the hotel rooms are through an unlabelled door, pretty confusing. There weren't any vents in the bathroom and our sink was slow to drain. There was only one staff member checking in people at 4pm (check-in time) so it was a long wait. This hotel is very nice and the location is everything. I'll probably be back next year!

Nice place to stay for the Army-Navy game at the Linc. Convenient and close walk to Reading Market. The rooms are nice , the AC works good, not that I need it! Big screen TV and comfortable beds

First time in Philadelphia and I wasn't sure where to stay. So glad I stumbled upon Canopy. The decor is young and vibrant with lots a street-influenced pop art. Furnishings in the bar and lobby were very nice. The room was nice with a large tv and soft linens. The bed was a little firm, but I'm used to my plush at home. Bartender was nice and we enjoyed the oysters and cocktails. The location was convenient to restaurants and historic sites. I would stay here again.

Great hotel. Loved the design of the room and the pillows on the bed were extremely comfy. It put me to sleep really quickly Everything about the space appeared clean and orderly. My girlfriend and I were very pleased with our stay. If I had to make one complaint is that the fridge is really tiny, but that's not a deal breaker. I would definitely come back to this location again.

Gosh what a beautiful hotel ! I did a two night staycation here and would gladly go back. There were a few hiccups but nothing that tarnished the experience. Let me begin: Parking: very confusing. I ended up going to a garage on sansom and probably paid more than the valet would have been. Don't be like me. Room: it was small upon entry. I also noticed hair on the pillows and duvet and sent a text to the front desk to let them know I would like to move. They switched me to a room that was bigger, brighter and much cleaner. I will say the sink was slow draining which was a minor annoyance. I loved the Art Deco vibes and the art work reminded me of Basquiat which was very cool ! Due to my parking woes I left my ID in the car but because I was a Hilton honors member they verified me at the front desk with other information so I was able to check in with no hassle ! The updates to contact-less visits are great, the staff checked on me continuously via text which was sweet. I did need more body wash towards the last day and was promptly delivered it once I sent the text. The area was a highlight for me: there's a target 2 blocks down, a cozy grocery/convenience store on the corner and tons of shops one block over on Market st. If you're looking for a place to stay-cay locally I would def recommend ! I didn't check the restaurant out but I can't wait to go back and indulge because it looked very promising.

Stylish rooms and friendly, helpful staff. Chic decor throughout. Gym was nice and open 24 hours a day. Very convenient location walking distance to reading terminal market and Chinatown! Great bar with tasty cocktails. Enjoyed my stay.

Lovely hotel in a great location. Valet parking only. Nice hotel bar and restaurant. All the workers were great. Bartenders were also great. Room was on 13th floor. Nice decor. Nice lighting. Small room as anticipated but met our needs. A minute from Reading Terminal. Minutes from Independence Hall. Tons right around there. We got a $24 credit. (Which doesn't go too far). Great donut shop attached to hotel too. (The coffee cake flavored ones were fantastic). I would definitely stay here again!!!

The Canopy Hotel by Hilton was a great unexpected surprise. I only stay at Hilton properties (I travel a lot for work, so I stick to certain things to accumulate rewards points). Hilton has been busy aquiring properties. Which is a good thing. This Canopy Hotel is a really chic boutique hotel. I loved it. The design was A+, with customer strand amenities to match. You can use your phone as your room key. You phone can also control the TV too. The bed was super comfortable, and the wifi was blazin! Everything in this hotel was designed well and they too notch fittings. I really appreciated the nespresso machine with free pods. 1 cool thing I this hotel has that I've never seen before is that ther leave you a quart sized glass milk bottle, and on each floor is a filtered ice and water machine. Great touch. Brass this, wood that, beautiful tile this... etc. I give it a 4 star, not to compete with Four Seasons and the upper crust resorts. But for travelers hotels. I'd actually stay here even if I wasn't on a work trip. Until next time...

Canopy Philadelphia saved our trip! We had booked a vacation rental that went very badly and Canopy saved us, late at night with 6 people (4 teen kids) and a small cocker spaniel. They got us right into a connecting room and welcomed us with much needed hospitality. Next time I'm in Philadelphia, we are staying there. Super clean, comfortable beds, great water pressure and blackout curtains. I slept so well I slept in every morning! The restaurant/lounge downstairs was a super convenient treat for a drink at night. There's in-room Nespresso coffee or you can go down to the lobby and go to the coffee shop there. Just across the street is a great bagel place, too. The gym has peloton type equipment. I can't say enough good things about this hotel - they really turned around a bad VRBO experience. The location is safe with city workers posted all around the immediate area. Easy walk to Reading Market for lunch and all the historical sites. We parked and left the car and took Uber to far away locations - only $12 for 6 to go to the Rocky statue and museum stairs, for example. One other thing - they allow dogs but you would never know it in the room. Our dog doesn't shed and is super clean ....we've stayed in other places where the pet rooms are, how do you say it - less than...older dated rooms in the hotel. That is not the case here. Their cleaning staff is amazing.

Edit-this hotel also has thermostats that shut off the AC when you leave the room, so you can be sure that you won't come back to a nice cool room after a day of work. I wish this place were better. The hotel is beautiful and it's in a great location. What a shame.

The rooms were small, but they were updated. Rooms were clean. Good location. Really expensive for valet parking, but understandably so. Not a whole lot of options in the restaurant downstairs. But the donut shop was delicious.

We booked a king standard room and stayed here with our toddler for 3 weeknights recently. There are no amenities other than a restaurant on site (Wayward), and that its connected to Federal Donuts next door. Detailed review below: Parking: there are options with varying prices close by. The Lowes hotel is $55/60 a night across the st but think priority goes to their guests. Canopy does have valet for around the same price as well. We opted to self park at the East Market Parking Garage which was across the street next to the pet/vet place. $35 per night. Another night we found a garage next to Jefferson hospital and a coupon online which brought the rate down to $18 per night, but was a 4-5 minute walk from the hotel. Hotel: the king standard was on the ninth floor and we had the curtains drawn almost the entire time so the view didn't matter. There are I believe 12 floors of which PH is 12. The ceilings are so tall, and the property itself is beautiful and swanky. The room is modest and quite tight but was just enough for our stay. The bathroom, thankfully was larger than most other hotels and came in handy with our toddler. Covid: masks were not worn by all staff members. Since housekeeping is only on demand, we did ask for towels and toiletries a few times which was fine. We communicated via the Hilton Honors app and I believe it was with front desk. Diamond status - we are Hilton Diamond members and there was no upgrade offered upon mobile check in. We received $24 daily credit for use at the Wayward (honestly cant get much of a breakfast let alone a meal for 2). We ended up ordering bottled juices just to spend the credit and interestingly enough one day the juices were 10oz (tiny) and the next to was 16.5... strange... Some items to note - the valet staff were not attentive at all thru our 3 night stay. I'm not one to fuss but when they're standing and poking at their phones at the valet booth, at least help us press the button to open the doors for us if you see that we are schlepping a stroller, young child, umbrella, bags etc. Just looking for basic courtesy. On the flip side, we did mobile check in which helped us bypass the front desk interaction and using your phone you unlock the hotel room/activate elevator. You can literally check in and out with zero human interaction. The hotel room has switches and outlets in particular the bed frame which our toddler loved switching on and off all night long. How awesome for a good night's rest!

Such a cute hotel! We really enjoyed our stay! The room was such a vibe! (All of the exclamation marks reflect how much I loved it lol) The hotel was like 4.5 stars rounded up and the reason why is because we had to call down to the front desk for items. They didn't give us an issue about it but still it was a bit of a wonder why if two people or more were going to be in a room why more than one of some items weren't provided. Also in the package we were expecting some items to be included so already in the room but we had to call for that too. The parking package came in handy but it was a bit confusing at first because the valet wasn't really aware and then we had to explain to them it was included then go to check it out with the hotel. Maybe the hotel should provide the valet with a list of people who purchase that kind of hotel/parking package in the future... That would be a bit helpful for the guests. None of that took away from the stay however. If you're into art details it was tidbits of it all throughout the hotel. From the giant gold record in the elevator to the cassette tape collage painting on our floor. A art collection of purses in the lobby and an ensemble of trinkets in the lobby front desk. I'd definitely stay here again.

Beautiful hotel close to reading terminal. Rooms chic and modern. The ac was not working well so we were hot for the 2 nights we stayed. We spent a lot of time in the lobby bar. Uber was inexpensive to get most places.

I have stayed in many hotels in my lifetime is hotel is among the top 10 !! The hotel is awesome. During the covid cleaning and service is excellent. The service from the bell person to the front desk was great. The Hilton app is wonderful allowing you to check in with your phone, control your room functions and access with digital key/ The rom was clean and comfortable. With the app you are allowed to pick your own room in advance. I highly recommend this hotel when in Center City in Philly !!

Came here for the first time for a wedding block and I was really impressed with the bohemian style contemporary decor. It was very nice inside. My husband and I sat at the bar for a little bit, and the bartender was very nice. I ordered their rotating craft beer off the week, which was a watermelon IPA and thought it was really good. The coffee machine in the room was really weird. It was something I had never seen before. It was similar to a keurig machine, but the pod contained concentrated liquid coffee that when mixed with water would be like an espresso? I tried it and did not like the coffee at all. Thankfully there was a federal donuts downstairs in the lobby. The rooms are pretty expensive being almost $300 after taxes and fees, and the hotel only offers valet parking for $60 a night. So if you're on a budget this isn't the hotel for you. If you're looking for a new experience this hotel has some unique things and decor to offer that you won't find at a holiday inn or best western. The attendants standing outside could've been more accommodating by opening the door for guests as these doors were pretty heavy and I noticed an older couple in front of me struggle to open them.

I overall had an amazing experience and felt so comfortable. Let me break it down for y'all 1. Going above and beyond: so I had a crazy early flight to Philly and got there around 9am. My plan was to ask to check my luggage and I'd wait out the time to get into my room. The people at the front desk were incredibly nice an accommodating and took time to see if there was a room clean and available for me under the type of room I booked. There was and they let me go up there early. I was shocked, I've never had that happen before and I was so appreciative because I'm was exhausted. *Disclaimer- this is probably based on availability and status? I'm a diamond member Also...I received texts throughout my stay (once a day) from the front desk asking if I needed anything and inquiring how my stay has been. I've never had a hotel do that. I didn't need for anything and appreciated that effort. 2. The room- so I had a king bed city view room on the 5th floor. The room was so so clean, high ceiling, clean bathroom with nicely tiled shower, nice decorations, very comfortable bed and soft but firm pillows (if that makes sense). I was so pleased and felt so relaxed here. I appreciated the makeup wipes and the shower cap. 3. Location- I was here on business and didn't go out much but having been to Philly before is centrally located. Plenty of Ubers/public transpo. Walking distance to various tourist sites and cute coffee shops and restaurants. 4. Restaurant- the restaurant staff were so friendly and professional. I ate there for dinner once and breakfast twice. They have a nice happy hour, good drinks, and fire oysters. My dinner was mid- but maybe I ordered wrong. Breakfast was so good I came back again lol. I had the omelette which was so satisfying. Very clean space and again- the staff were so pleasant and informative. 5. Aesthetics- I had booked last minute just based off location to the hospital I'm going to be working at but babbbyyyy let me tell you this hotel is beautiful. The vibe is a current, urban, cultural, hypebeast style using local Philly artists. The art celebrated local Philly legends like Jill Scott, Meek Mill, The Roots. Outside of the sleek art the velvet curtains, tiled floor, and gold furnishings really just set it off. A good place for some ig photos. Overall...I know I may sound gassed but I never felt so comfortable in a hotel really. I don't usually write yelp reviews unless I was really touched by the service and experience and I'm telling you it was well worth it. I would definitely come back. Thank you to the staff, management for the experience.

If you're looking for a vibey hotel for your next weekend getaway or girls trip, check out the chic & modern Hilton canopy hotel in downtown Philadelphia this modern chic hotel in the heart of downtown Philly was fabulous Check-in was a breeze and the staff was phenomenal. The lobby had the most stunning decor and They have an onsite restaurant that offers brunch and dinner daily they also have delicious federal donuts if you get a sweet tooth The room was small but comfortable a featured gold hardware throughout which I loved . The ambience here was honestly was a mood. Check them out!

Great look to the place. Eclectic hipster vibe, great for a youngish crowd or those that like a little city edge sophisticated style. Good bar/restaurant downstairs. Amenities. Not very big rooms but the are smart about how to maximize space. Doesn't feel cramped. Center City's best restaurants bars design and market centers all around. 1/2 from here is Independence Hall, and historic buildings and museums. For those that are coming in for the hospital, it is literally right around the block, behind the Canopy!