Canopy by Hilton San Antonio Riverwalk

The Canopy in San Antonio is a no-frills hotel located on St. Mary's street and the river walk. It features a restaurant, Domingo, downstairs on the riverwalk level. The parking situation appears to be valet; I didn't drive, so I can't comment on that experience. But the valets do open the front entrance doors if they are around. When you enter, the checkin area is to the right at a "desk" that has space for 2 staff. They will kindly check baggage for you if you arrive early. The lobby area is actually a bit small. There are some TVs and a bit of seating. Elevator access is keycard controlled. The hotel has more than 20 floors. Lobby bathrooms are actually downstairs by Domingo (curl around behind the elevators). Going up, there exists water bottle fillers for each floor--it seems to be tap water, but it isn't particular pleasant tasting. The rooms have concrete floors. Room controls (aka the TV) can be controlled through the Hilton app. I stayed in a room that faces St. Mary's street. A divider exists between the sleeping area and the bathroom area / entrance. The sink is separated from the toilet and shower via a sliding door. The room had a nice view of swimming pool / spa area of the Mokara Hotel & Spa, as well as the Torch of Friendship statue. Location-wise, this hotel is well situated. The hotel restaurant Domingo appears to be quite popular, so if it's too busy, you could just order takeout from there. It's an easy walk to anywhere bounded by the interstates. It's only a couple blocks away from the light show at the San Fernando Cathedral, has easy access to 3 branches of riverwalk, etc. A quiet and clean room good for a simple stay.

I am extremely disappointed with my recent stay at the Canopy by Hilton in downtown San Antonio. As Amex Platinum members, we expected a certain level of service and accommodation that was unfortunately not met. Upon check-in, we were misled by the desk agent, who claimed we were being upgraded. However, we were given the exact room I had reserved online. When I spoke with her coworker David, he mentioned we were being upgraded again, but merely placed us in the same room on a higher floor. Our dining experience at the hotel's restaurant, Domingo's, was equally disheartening. The bartender, Lonnie, was very rude and dismissive. When my husband asked for a second drink, she ignored him and continued her conversation with her coworker. After he had to say "excuse me" three additional times, she finally approached us with an attitude, rolling her eyes and asking, "What?" She then made his drink, slammed the glass down, broke it and it fell into the ice bend below. To make matters worse, she attempted to serve the 2nd version of his drink request using the ice that contained broken glass. I had to intervene and request another bartender to make the drink. Moreover, I noticed a disturbing pattern of behavior among the hotel and restaurant staff. They were consistently rude to Black patrons, including us, while being overly accommodating to White guests. This bias was glaring and unacceptable. Upon returning to our room, we noticed multiple cleanliness and maintenance issues: calcium build-up on the shower head, hair on the toilet, a barely attached shower door handle, dirty glassware, and a broken ice machine on our floor. Additionally, I was surprised to discover that the hotel does not offer room service. The only redeeming part of our stay was the valet staff, particularly Charles, who was very kind and accommodating. His excellent service is the standard that should be met throughout the hotel. As a former Diamond member whose status has recently downgraded to Silver due to my ongoing dissatisfaction with Hilton properties, this experience solidified my decision to take my business to Marriott for my clients. At $232.00 per night, this hotel falls far short of an elevated experience. I am certain I would have received better service at a Courtyard property and should went with my first thought to book with Hotel Emma. This stay was a significant disappointment and does not reflect the quality one would expect from a Hilton brand hotel. The evident bias and lack of proper service make this an unacceptable choice for anyone expecting a respectful and pleasant stay.

' - Canopy by Hilton San Antonio Riverwalk - San Antonio, TX -- Rarely do I find myself compelled to critique a hotel, yet I must express that Canopy fell just short of perfection. This establishment exudes excellence, evident from the moment one is greeted by the doormen to the meticulously designed reception area, adorned with modern artistic touches and staffed by warmly welcoming individuals who understand the paramount importance of the initial customer experience. -- Opting for a King Balcony Room with a river view, I was pleased to discover that it lived up to expectations. Unlike many instances where promised scenic views disappoint, this room boasted a well-appointed layout complemented by elegant shower tile work and a tastefully retro aesthetic. The harmonious blend of beige, light blue, and wood accents provided an inviting sanctuary for guests of all tastes. -- The hotel impresses with its array of amenities both within and surrounding the property, including some innovative features. The third floor's inviting communal space encourages relaxation and socialization, while the well-equipped gym caters to fitness enthusiasts with an assortment of equipment. However, the exclusion of Peloton membership access for the bike rental service was a minor disappointment, easily remedied by a nominal fee. Adjacent to the gym, the balcony bar adds a unique dimension to the hotel's nightlife offerings. -- Initially lauded for its touchless water bottle refill stations on each floor, the hotel's attention to hygiene faltered upon closer inspection. The unsanitary condition of the drip pans and the impracticality of refilling bottles without touching the spout detracted from an otherwise commendable feature. -- Regrettably, a notable flaw within the room tarnished the overall experience. Despite the importance of charging devices, encountered issues with lighting and malfunctioning power outlets marred the initial impression. The inconvenience of troubleshooting various switches and ultimately discovering an improperly seated plug underscored the necessity for improved maintenance protocols. The easiest way to prevent this from happening in the future is to have housekeeping to check all lights when they clean the room, noitifying maintenance of any issues. -- In spite of these shortcomings, I remain inclined to revisit this establishment, acknowledging its potential to set a higher standard within the industry. With minor adjustments, Canopy has the capacity to ascend to a five-star caliber of hospitality. -- Michael Glinter has traveled to 68 countries and 36 states to visit hotels from around the world. He believes telling the reader a positive and negative unbiased look at the hotel experience.

Super awesome hotel... Dinner on the riverwalk was lovely... the roof top bar is amazing.. steak was one of thee best I've ever had....

Small intimate setting inside, plenty of outdoor seating available but it was way too cold for that in October. Our waiter was awesome! He kept checking in on us and made sure we had what we needed. Menu was limited, tacos, salad & street corn for us. Just okay, wish there was more to the menu especially since it was Thanksgiving!

My favorite downtown San Antonio hotel by far. Great location close to the theaters and Riverwalk, fun little "rooftop" bar and a fantastic customer service team. And the view is amazing, especially at night.

I was pretty disappointed with my stay here. When we first arrived, we were greeted by the valet and found out the daily parking rate was outrageous. We live in Houston and are use to paying for Valet parking and this was almost double what we normally pay. Then when we went to get our room we were having issues with the Hilton app and it was not letting us check in properly and the front desk guy was really rude about it. We are diamond members and know how the damn app works and he was being condescending about us not knowing how to do it right and it was glitching. We asked for cards to get in our room and he acted like we were inconveniencing him. How much we paid for the room and the food we would assume you wouldn't have to deal with attitude and disrespect that you see at other low end hotels. The room itself was just okay, nothing to get excited about inside. It is just convenient in its location on the river walk. We visit San Antonio several times a year, and we will not be staying here again it's a rip off.

Whoa! Whoa! Whoa! Y'all...this hotel right here?!?! It will be the hotel for me for every future stay in San Antonio! The location is ideal..smack dab on the riverwalk. No Uber was really ever used. It's walking distance to pretty much anywhere you need to go in this great city (Alamo, museums, the majestic, Bohanans). The staff was friendly....not annoying or fake....very appropriate. Trendy and unique designs and artwork throughout the rooms. The suite was clean and spacious. The shower could fit about 10 people. I could've stayed there many more days on top of my 3 day stay....I even ignored the grease stain on the headboard.... ;-) Not sure on the prices....I just know it ain't cheap....SN: always keep baller friends ;-)....buuuuutttt I'd say it's definitely well worth it. Check out the otro bar and get a stiff one (get litty), then head on down to Domingo (pricey but good!) for brunch or dinner! For the light sleepers, those party animals down on the riverwalk could keep you up at night. Don't get pissy! Join them or take an ambien! Didn't bother me one bit! Thank you for this unforgettable experience! Until next time!

Located right off the River Walk in downtown San Antonio, the Canopy by Hilton provides guests with upscale room accommodations and great amenities, including a patio restaurant offering views of one of the city's most popular attractions - yes, you guessed it...the River Walk. I have to admit I was initially skeptical about this place because my husband booked it. I'm sure many can agree that men and women don't usually agree on the standards of "what's nice." I'm glad to say that he proved me wrong. I won't share that tidbit with him though. For starters, the woman (I wish I had gotten her name) at the front desk was absolutely fantastic. Not only was she friendly, but extremely informative with suggestions on places to visit, eat, and the hotel's amenities. The rooms have concrete flooring, so for you germaphobes (like my husband) no need to worry about disgusting carpet that probably hasn't been shampooed for decades . To section off each area there were wooden barn doors, which added a very rustic, but modern feel. The bed was not only comfy, but had a really nice backlight component for more intimate lighting. The bathroom had a spacious stand-up shower with a small rain-like shower head. I was happy to discover that the water stays hot and has just the right amount of pressure. One nice touch was the fact that the sink was separate from the toilet. If only you knew how far toilet-bowl water travels , so this was a great touch to ensure cleanliness of the overall space. Since the hotel is conveniently located right off the River Walk, you're right in the middle of the action. Take a scenic walk to one of the many restaurants, shops, and bars or stroll the streets of the city and check out some of the other local businesses around. All in all, I was very pleased with our stay and would definitely come back to this place if the opportunity presented itself. Please note....unless you want to pay a valet charge, you'll want to park in the parking garage located off of Houston St., which is only about a 3-minute walk to the hotel.

While the hotel can seem a bit pricey, the amenities and location are worth it. Located along the San Antonio Riverwalk, there is ample options for dining and taking a nice walk along the water. As you walk through the entrance of the hotel you are met with a modern yet rustic decor of the hotel and a friendly staff. Once up to my room, the modern amenities continue with concrete floors, and a very comfortable bed. The bathroom is amazing with the attention to detail on the tiles and mirrors. The room even has a Nespresso machine! I will absolutely state here again on my next trip.

Front desk scams Offered for an upgrade at checkin by their slick talking front desk agent. Agreed to the terms but wasn't given a print out. At check out asked again about our upgrade and I was told that the folio would only be available through Priceline and they couldn't help me. 2 days later I find out I was charged a much higher amount. Contacted Hilton Corporate and they said Canopy insisted the charges were correct. Shame on me for trusting the front desk agent. Lesson learned and I'll never give Canopy my business again.

I love this place the room is so comfortable. Best place on River walk hotel we will sure come back again.

Loved EVERYTHING about this hotel/room. Our room was so big it had 2 balconies! Room 912. Views were amazing. Bed and pillows were comfy. Bathroom was big. Perfect for people watching! And super secure. You have to scan your room card to go up. We ate at the in house restaurant and it was good. Easy access to Riverwalk from RW floor through dining area.

First of all Johnathons energy is amazing. The moment we stepped in we felt like we were on a well deserved vacation. He is so informative gave us all the right answers it's like he's reading our minds haha but other than that... Hotel room is spotless and feels fresh and clean and blankets and pillows are so fluffy, delicious nespresso coffee, and perfect view. Theirs also an amazing restaurant.

Amazing! The room was gorgeous, the hotel itself is such a cool place & in a great spot downtown. I HIGHLY recommend checking out the Domingo Restaurant for dinner. Absolutely one of the best steaks we've ever had . The hotel service was great, very accommodating. They even left a little surprise in the room for my boyfriends birthday!! We will definitely be staying here again!

One of my favorite places to stay when we're in downtown San Antonio. We love how dog friendly they are!! Not only do we get a complimentary champagne at check in, but our girl, Betty, will get a bag of doggy treats. If you have an AMEX card, they offer a $100 voucher that you can use at their restaurant or bar. The rooms are spacious. Giant window with a great view. Comfy bed. Bathroom comes with plenty of toiletries. They supply robes and slippers for you to use. There is a mini fridge and supplies for coffee. Location is ideal. Easy access to the Riverwalk :)

Not worth the cost to stay here. The service desk staff were not so welcoming. The room was ok, the bathroom had a couple of hair ties in the shower. The third party valet that the hotel decides to utilize was a hit or miss. The bar on the third floor can loose your card from the time it takes to swipe it and return to you with the signature slip. The bartender was adamant she handed the card over, so she could careless to help look for it in her area. The card was later found at the bar and returned to that front desk staff who couldn't find it for 10min. They should have a better system for lost and found items. No sincere apologies or gratitude offered from valet, bar, or front desk. Not recommended at all. I'm sure you can find a better place to stay on the river walk if that is the goal. The Domingo restaurant is decent with great service. That's where the stars came from.

I recently stayed at this hotel and unfortunately can only give it 2 stars. The rooms were indeed clean and new, very fresh and spacious, which was a plus. However, the experience was soured by several issues. Firstly, when we requested additional blankets, they only offered one, which felt stingy. Secondly, we needed a microwave for our young children with special diets, but they didn't have any available and suggested we go to the front desk for food heating, which was inconvenient. Moreover, there was no hot water available for tea anywhere. The ice machine on our floor was broken, and having to go to another floor for ice was very inconvenient, especially with only three elevators that get busy during the day. The worst part was the valet parking. Despite paying $60 for in and out privileges, we had to wait 30 to 45 minutes every time we wanted our car. Across the street, self-parking was cheaper at $25, but without in and out privileges. Given the long wait times, the $25 charge would've been more worthwhile. Overall, while the rooms were nice, the inconveniences and poor valet service made for a disappointing stay.

Looking for a high-end hotel did not like this place. Parking is far away. Hard to get in and out of the lobby the doors don't work very well. Kids had a lot of trouble opening them. Didn't like the front desk guy. Elevators are super loud takes 5 minutes to wait to go anywhere. Can also hear the elevator from your room very annoying and loud. Also TV didn't work. Hotel wouldn't refund me only would switch rooms.

Quiet hotel, and convenient to get to the Riverwalk. Rooms are clean and spacious. My only disappointment is I have to beg for a couple bottles of water as a lifetime Hilton Diamond. Not everyone is interested in going down the hall and using the community water fountain.

Canopy by Hilton is always one of my favorites under the Hilton brand. Outside of the cute text messages you get upon check in it just has a really personal touch that I love. I stayed in a king room and it so nice and fresh. They cleaned my room daily and had amazing access to the river walk. The restaurant downstairs adds some quick eats as well. It is a Spanish style restaurant. Overall I would stay here again

The good: nice new hotel right on the Riverwalk. Great views. Great location. Clean modern style. Restaurant and bar down on the water was decent. I forgot my toothbrush and the front desk provided a freebie instead of directing me to buy one for $5 in their shop, like you get in a lot of hotels these days. Rooms are a pretty good size for being downtown. The bad: Housekeeping is only provided upon request - which wouldn't be a problem except we requested it two days in a row and never got it. After a couple calls they finally at least sent someone to drop off some fresh towels and some toilet paper. Also, the valet took over 30 minutes to retrieve our car one day. It only happened once, but since we were trying to make a flight it was bad timing. Perhaps the staff was a little overwhelmed during Fiesta? The rooftop bar was not good - go next door to the downstairs Esquire speakeasy instead. Finally, no one wants a barn door on their bathroom. It offers all the privacy and noise muffling of a beaded curtain.

We had such a fantastic and memorable stay at the Canopy over the Christmas holiday. From its location to restaurant to service, everything was 5-star. Like the 12 days of Christmas: * location was walking distance on top of the Riverwalk * it's 2 restaurants were so popular and so delish * bartenders know how to make craft cocktails * check in was a breeze (with a welcome glass of Rose as well) * the corner rooms have HUGE floor to ceiling windows which are gorgeous *sheets and amenities were soft and fancy *they do green, so I could fill my water bottle right down the hall * PET-Friendly Everything was amazing for us at this hotel- we will be back!

Where has this awesome hotel been? The husband reserved a suite for our anniversary celebration in SA. At check in, we received complimentary glasses of a nice rosé bubbly and then an entire bottle since we were staying in a suite. Vivian made sure we had everything we needed for a comfortable stay. The room was awesome. Decor is minimalist, modern, and clean. Complimentary use of robes and take home socks! I will definitely only stay here when overnight in SA from now on.

I have been a Marriott Bonvoy member for 10 years - Titanium level. With teir level of customer service and hotel maintenance, I would say was less than sub-par. But to be completely honest it has been pretty terrible for a long time. I vowed during my last stay it would be my last and it was. Today marks my first start as a Hilton Honor Member at the Canopy Riverwalk and I feel like a VIP from the moment I checked in. Thank you, Jonathon, for making this new experience a fantastic one! My remaining stays have huge shoes to fill thanks to you. This hotel is beautiful! They hit the mark on modernism tastefully with a variety of visual interest on all levels. The lobby is welcoming, warm and reveals a strong statement of what you should expect throughout the hotel. Each level at the elevator has a sitting area bringing that home vibe. MY ROOM!! I was upgraded to a suite and WOW! WOW! WOWEEE!!! For lil old me? I cannot even right now. My room goodness - warm colors, modern leather sofa, king size bed, four seater marble top table, a very generous desk, a huge bathroom with great lighting, a generous countertop and fabulous walk in shower. Ohh, let me not forget my wrap around balcony! Overlooking the Riverwalk and breathtaking night time views. This is a happy, happy woman! The bar is on Level 3. Go there! Enjoy a delicious cocktail served by a mixologist who knows what's up. Here you can enjoy an above level open bar with a view of the Riverwalk. Theres also a few select appetizers to curb your hunger with tastey appetizers. *Tip - drinks and apps are a smidgen cheaper here. Have a mean appetite? Interested in a culinary experience? Go to the RW level and dine at Domingo. It's fabulous! No complaints about my dishes. I had the El Campo salad (super fresh and beautifully presented) and the halibut and neither disappointed! They have an indoor and outdoor bar so bring your friends and test yourself. *Tip - check in on Yelp and get yourself the free churros! OMG these tastey morsels were light, fluffy and are served with a chocolate and caramel (slight butterscotch flavor) dipping sauce. After a long day of travel, the food, the ambiance, the service = 5 Stars! I'll be here for 3 nights so let's see if they're consistent. Bon Voy-age Marriott!

Canopy was just a letdown overall - not the "luxury experience" it's billed as for sure. I keep forgetting this is only a three-star hotel. We booked a block of rooms for a wedding and expected better accommodations and service. The overwhelming use of unfinished concrete in the hotel is oppressive - everywhere you look, boring, gray, cold, depressing concrete. Acoustically it sucks too, everything echoes, and even though they have a rug in the room around the bed, if you have to get to the bathroom, guess what? You're walking on cold-ass concrete at 2am. They even give out sock-slippers because they know this is an issue. PROS: - Nice, firm bed and decent pillows. - Good refrigerated drawer under the coffeemaker to keep drinks cold. CONS: (Here we go) - Concrete EVERYWHERE as above - No fan in the tiny bathroom - Questionable "art" choices - trying to be avant-garde and failing miserably - Little flashing lights in the room all night (smoke detectors I assume, but it was highly annoying to see these ALL NIGHT) - Weird comforter on the bed - almost like a duvet without a duvet cover - No housekeeping except by request, with 24 hour notice (24 HOUR NOTICE?!?!) - Construction next door is loud and annoying - Air conditioning would NOT get cold - it was 30 degrees in SA that weekend, but no windows to open, and temp would not get below 75 degrees in the room. Made things very uncomfortable, even after technicians came and checked and made excuses - Key cards stopped working multiple times - Elevators take FOREVER - there are 2 guest elevators for a 20 floor building. You will be waiting for 5-10 minutes at a time to get an elevator Restaurant on the Riverwalk level was decent (Domingo) but our first day there, we asked to eat outside because it wasn't super cold yet. Hostess walked us outside and tried to sit us in a seat that had bird poop ALL OVER the place (literally a dozen pigeons are strutting all over the place out there). It was disgusting, and the hostess didn't seem to give a damn. We asked to move inside. Overall, there are a TON of nice hotels in the immediate vicinity of Canopy. I would recommend staying at any other one in the area. Overpriced and underwhelming; I will not ever be staying at the Canopy again.

Just small things added up to not a place I would come back to. First valet is $55. Of over all stay was great, this could be easily be fine. Second, checked in- asked if I could have a room with a chaise. Front desk lady said with confidence that all rooms have a chaise. We got to our room - no chaise. On their Facebook pics - it looks like they have free socks and robes for guest to use. I didn't see it and when asked - it's only for premium rooms. Manager said they would bring me some anyway. But ended up they were out. Not a big deal. We went downstairs to eat at the restaurant. Beautiful decor and I love that's its right on the river walk. A little over an hour before they close we were seated on the patio. We ate before but we just wanted to enjoy the night so we had cocktails dessert and two apps. Food was okay but we had to flag the waiter to order food, order drinks and then to pay. The patio is open so we could see him standing around talking to other waiters . He was nice but not attentive at all. Then 10 mins after we got our food, two waiters started sweeping around our table. Mind you we are outside on the patio. Just not right to be sweeping around tables where people are eating. And there was several tables left and it was not closing time yet. Last straw at this hotel is the rude wake up call. Construction right outside our window early in the morning. The hotel could communicate this or even give earplugs. So disappointing. I loved the boutique hotel in dtla by Hyatt and I was hoping to love this place too. 2 stars because the place is mostly beautiful.

It's my first actual night here I booked from Thursday night to Wednesday, it's Saturday and I checked in this morning. I thought the hotel would work with me in any little way about the night I couldn't make it. Absolutely not dead set, sad they did not care. No room service and if we door dash we have to pick it up at the lobby. Not hard to do but f***I'm paying bring me my food. Just pushing hard for the usage the hotel restaurant.Asked for more towels never got them. Maybe it's my young age the employees don't take me serious but 9/10 bad customer service. Complained to the front desk told me policy is on there web site then stopped the conversation went back to the computer screen. I will never book or recommend this hotel.

Great hotel in a central downtown location. The bar and the restaurant overlook the river. Food and drinks are spot on and the price is fair. Grad a room with a balcony.

This is probably the most beautiful hotel and Domingo is the most esthetically pleasing restaurant in San Antonio. In fact, they are so popular that we were unable to get a reservation and had to instead sit at the bar. The bar staff was amazing and attentive but I was not a fan of the drink I had (La Fresca) because it tasted like a green juice. For dinner, I had the Tuna Tostada which was very filling but missing something. Overall, I would not skip coming here if you are in town. The view of the riverwalk is amazing and the vibe is great.

If I could leave more than 5 stars I would. I am so impressed with the service by staff here. I dined at their restaurant on the Riverwalk last night and this morning I realized I lost my card. I went straight there this morning and I was personally helped by, I'm assuming, the manager. He was so courteous and escorted me upstairs himself. He took down my information and offered to call me. I didn't think they would follow up or give me a call. I was surprised when I got a call from another manager saying they found my card and would hold it for me until I got there. This is amazing service and the kind of experience everyone wishes they can have when in a stressful situation.

Perfect location but our view of construction is a big disappointment. Charging over $398. a night to look out directly on a high rise construction building outside your window is a bummer. The bar on third floor, OTRO Bar is glamorous and with breathtaking views of the River Walk. The hotel rooms are stark with grey cement floors and walls. Modern... We were told we would have housekeeping service since I'm a Hilton member but we never had housekeeping service. We needed to call everyday multiple times for towels with our tiny room trash can overflowing. Bummer. We were not supplied with any soaps, lotions, extras in our room. I don't believe housekeeping finished suppling our room. Unacceptable for the price. Check in was not friendly or welcoming. The location of the hotel is perfect. I would highly recommended this hotel because of the location right on the River Walk. If luxury is your liking, this would not be your choice for a hotel due to the starkness and cold concrete interior. Parking is valet only and $55 a night. You can park for $30 a night across the street in the public parking garage on the weekends only which we did. This hotel does not have a swimming pool. We enjoyed our stay mostly because of the location but everything else was totally lacking.

If I could give a negative star I would. I visited on a Saturday, May 15th or Sunday morning May 16th depending on how you want to look at it. Be careful of this hotel/bar I'm told by the bar manager that they are trained to lie to the customers. I was visiting the bar area with a couple of my friends. It was late and the bar was closing. The bar manager rudely came over and said we had to leave they are closing, while I was in the middle of a conversation with another guest. I said okay and would like to at least finish my thought I was conveying with the guest. She stood there at point while others were still sitting around the bar area continuing their conversation. I asked was she just going to stand there she said yes, but I did not let her behavior deter me from finishing my thought with the other person. We all started to leave and when we got to the elevator bank she blocked me and my friends and said we could not leave. I tried to walk around her and she jumped back in front of me so close where she was almost touching me! She actually put her hands up like she was then decided not to. No mind you I'm a large African American male and I'm trying to do as she asked, leave now she is preventing me to the point she is almost physical with me. I asked why and she said she did not want us to get on the elevator with the gust I was just conversing with. I did not understand why not but I said okay we will take the stairs (maybe she is not use to two African American people having an intellectual conversation about a difference in perspective). The stairs were pass the elevators with a symbol showing stairs. I pointed to the door and she said "those are not stairs!" I said you are joking right it says stairs on the wall and she said "no those are not stairs". We get down to the lobby by way of the elevator and guess what the same door is there and it says stairs. I aske again and she says yes they are stairs. I was taken back and asked why did she lie, why did you intentionally lie? Her response was "she was doing her job as she was trained to do", I asked, your company trains you to lie to your guest? She responded with the same statement. A guy walks up and act's as if he is going to do something because I'm bothered that she intentionally lied to me among other issues I had with this woman on how she handled this situation. I asked him his name and he said "it does not matter"! I'm like wait, I'm a customer in this hotel, you are an employee and I ask your name and your response is "it does not matter"? He then provides his name. Overall it was a very racist experience and not acceptable. This should have been handled much more professional by the "bar manager ". However, if this is how they train their employees, according to the bar manager then this hotel needs to look at what is happening in our society today and revise their business model. We spent hundreds of dollars in their hotel and was treated like trash! I do not recommend this hotel and suggest they need to go through some diversity or sensitivity training. I would hope the hotel reads this review and take appropriate action to correct this problem. I will be calling the hotel and filing a formal complaint. Stay away! Since my experience and written review with this hotel they did reach out to address this situation that occurred. One; I commend them on the promptness of responding to my review. Two; I give them continued praise on investigating and understanding that this situation could and should have been handled differently by the bar manager. Third; their immediately apologizing for what occurred was excellent. Lastly, their promise to provide coaching to the employee in question was critical. There was a resolution offer; however, all I asked was to coach the employee so it does not happen to anyone else. I do appreciate and give them kudos on how the hotel has responded.

Great place to stay. It's in a good area. The staff is very friendly and helpful. They go above and beyond to give you ideas on what to do while you are in town, where to eat and they are just pleasantly genuine nice. The hotel rooms are very cool. We had a corner room on the 22 floor overseeing the city. The room was huge. I loved the layout of the room. You walk into an open area where you have a open closet a place for your shoes a big mirror then the coffee pot and small fridge. Then you turn down a hall and the bathroom vanity is outside the toilet and huge shower. (I loved the shower). Further down the hall opens up into the bedroom which was big. It had a nice size desk a sitting area and the bed was so comfortable. They do have a bar which is on a balcony. It's romantic. Make sure to make reservations and check it out. They have a huge place for breakfast or dinner which you can sit inside or out. It was ok. I liked my food I just wish there was more to choose from. Downside of the hotel that's not on the website is parking is $75 a day and they don't have any other parking except there's. I think that is way too much. The valet guys were nice and quick at getting your vehicle with it even being across the street and down a bit. You do carry your own luggage. The hotel is pretty. I wish it would of had a pool. It's a brand new hotel so check it out.

I booked a one night stay in a King Balcony room for a long overdo romantic weekend with my husband. What a disappointment! Our room wasn't ready when we arrived at 3pm, so we checked our bag and enjoyed the Riverwalk. After 5pm our room still wasn't ready. I explained to the manager we had 7pm dinner reservations and we're here for only one night. Our room was ready around 5:45pm. The manager said she helped clean our room. There was a lobby full of people waiting. The distasteful part was being told we had to wait because we reserved a room with a balcony. I reserved the room for a Valentine's weekend and didn't realize this hotel would treat their loyalty customers so poorly. I will say I was grateful for a discount. The property is lovely and in a great location.

The service is always good, food is also pretty yummy, but bummer is if the hotel is booked locals can't get valet so Parking is pricy and quite a walk, but the churro pancakes were ALMOST WORTH the extra two block walk and $25 parking and reservation for a table outside is rough with the heat and no fans and lots of fly swatting going on so it's similar to camping out! I would've loved a box fan with this crazy Texas heat along the river walk...otherwise the churro pancakes are magical! And soooo bomb and worth at least one carefully planned trip with an indoor reservation hahaha oh and I almost for about the tacos that are also pretty yum but the pancakes stole the show obviously hahaha

This hotel is a GEM! We stayed here for 3 nights while on the middle of a 2 week long road trip. We are Hilton Gold members and were upgraded to 17th floor king room with a great view of the Riverwalk and downtown San Antonio. The room was very nice and stylish, with with a super comfortable bed, and other high end furnishing and amenities The food and drinks at the hotel bar and restaurant were also very good My only gripe is the $55/night valet parking but fortunately there is a parking garage 2 blocks away that offers parking for $10/day This is a great hotel when coming to San Antonio with an excellent staff. Highly recommended!

Having a great experience here !! Checked in late (1am) and had great staff there to greet us. We forgot our toothpaste, however they had some for us immediately. The hotel smells great when you walk in, I even asked if they had a candle that I could purchase of that scent. (They did not ) room was very clean and spacious. Loved the barn doors and art work on the walls. Had a great view of the river walk. All the staff we have encountered have been very nice. The bar Otro inside was amazing. They have amazing drinks made by the awesome bartender Joan Villanueva!!

Wow wow wow! We loved our stay here from the bedding being so comfy to the shower having full bottles of shampoo, conditioner, body wash, hand soap, and lotion. We can not rave about our stay here definitely worth every penny. We can't forget the staff and how sweet and tentative they are. Valet was also amazing and did a great job! Next time we come to SA the canopy on the river walk will be our place again.

I'd have to say I was quite disappointed that there's two patio areas but you're not allowed to use them after 12 o'clock. I felt like a caged animal because I was not able to sit outside like other hotels in the area. Our bathroom also smelled quite mildewy. And the price point is pretty high for having zero amenities and the fact that you have to pay $55 for valet service there's no drive up area so pretty much you leave your car in the street for the valet. Friends of ours stayed at a different hotel at a lower price point less than a block away and had significantly more amenities

My husband and I spent a Friday night in October at the Canopy. We are Hilton Diamond members so they upgraded our room immediately upon arrival. The room was sooo kool and funky! Cement floors, amazing artwork and chic decor, leather seating and a huge entryway let you know you are in Texas There barn doors into the bathroom and bedroom and a large balcony with spectacular views. The hotel sits right on the river walk so you have access to all of the restaurants and shops without getting in a car. The valet is pricy $49 but they have a refillable glass water jug in your room and a weather and ice refill station in each floor. They also have an indoor outdoor restaurant Domingos. We enjoyed their brunch and you can find a further review under restaurant name. The hotel was immaculate, the sheets were crisp and it smelled fantastic throughout. I would Absolutely stay here again!

My heart has been stolen by this hotel. Great location, walking distance to all the sites. The rooms are gorgeous but functional. Great bed , pillows etc... I would come to San Antonio just to stay here!

One word attitude. Bad from valet to front desk to management. Stay away from this hotel. Cannot recommend it for anything.

For a new hotel offering on the Riverwalk, they seem like they have been in business for years. Everything went smoothly, and everyone was very courteous. The valet's seem to do the impossible with the amount of traffic on St Mary's and the limited amount of space to even disembark to the hotel's entrance. Kudos there Our room was on the 17th floor, not exactly a river walk view (unless you are a bird) - but it was nice being able to see the San Antonio cityscape from a new perspective. Clean rooms, good views, nice bar and nice restaurant also! Visit the Esquire next door - it is one of our favorite places in San Antonio so this hotel will become our go to.

- The 4th star is ONLY for Rebecca, Yesenia, and the two valet guys. Rebecca and Yesenia were our servers at the restaurant and they were excellent in taking care of us. Rebecca was truly welcoming in the Restaurant and was just a pleasant person with a great attitude and Yesenia took care of at the bar area of the Domingo Restaurant for breakfast when we woke up late and missed our breakfast reservation, so the entire restaurant was packed; she was amazing as she took care of us and handled other orders for other customers. Please give them a raise or something equal to that kind of acknowledgment. The food was delicious and the service was superb. The beer-tap was closed probably because of covid but wasn't a big deal to us. We've been to several hotels in SA along the Riverwalk area and this is one of the best in San Antonio; with a few missteps along the way. It was unacceptable and just wrong to charge $49 for valet parking since the valet-car drop off area seemed that it was part of the downtown street than distinguishing itself as part of the hotel and it took forever (over an hour) to get our car; perhaps more staff during a well known event like check-out time would help a very slow process in getting our car. However, kudos to the two guys out there busting their butt to get everyone's car as fast as they humanly can; please give them a raise too or something equal to that kind of acknowledgment. Shame on the operations folks and whoever put only two people on a very, very busy time (Sunday @ checkout time). Remember operations and valet leadership that your piss-poor planning does not constitute your guests to receive and accept poor service & performance; no excuse. Since they're new, we can understand the limited menu for lunch and dinner and limited items like slippers in the rooms. Getting a room with a balcony costs extra and it doesn't have a pool. We appreciated the steamer instead of a traditional iron and The Domingo Restaurant was superb. We enjoyed the third floor lounge area where hung out there comfortably. Overall, it was a very nice, comfortable and enjoyable hotel. The positives definitely outweighed the negatives in this one. Three stars for the hotel and an additional fourth for the four superstars mentioned above. We'll be back and hopefully the parking situation will improve.

It's an extremely nice and clean hotel, location is also great as much as the restaurant the only reason why I'm giving 4 is bc the only ate where there's is a pool like which you can't get in opens at 4

Valet was absolutely horrible and so rude to guests staying there. Please avoid valet at all costs. It's overpriced and they yell at their guests

Five star service from bar staff**** We enjoyed our weekend stay! First and importantly; Domingo's cozy riverwalk restaurant has left the best impression! Hospitable hosts the sweet blonde (goodness I can't think of her name; Jessica?) also the hardest working and fabulous manager Ammor, along with Michael our knowledgeable water and not to forget the delicious dishes, beautiful presentation, wide list of cocktails and yummy endless options. I recommend to everyone! This place is great! Atmosphere is chill and cool with the rooftop bar but the staff such as the few I mentioned are also the best part of Canopy Hotel! Excellent customer service from Ammor and his bar staff every visit to dinner or breakfast! You must ask for Ammor's specialty beef enchiladas that are not on the menu!! Oh myyyyyy and yessssss!! Our only headache started with our hotel suite which immediately had a bathroom flood long before our arrival. It took no time for Danielle and the Canopy staff to switch our rooms and accommodate our entire weekend in a fully committed hotel where we were told we would have to go downstairs and ask if we could receive any accommodations on 100% booked weekend! The bar staff eagerly helped accommodate us with no issues. We arrived in San Antonio May 22nd for a wedding at a nearby hotel. We decided we didn't want to stay at the Fairmount hotel and wanted to give this place a try and boy was it worth it. They know what they're doing and what they're talking about, and you can tell making the customers happy is their main priority. Hotel room views from room the 16th floor are very beautiful, our king size bed was comfy, food is delicious, some classics and some twists, and for their prices it's 100% worth it. Reason I would give Three stars; Things to know; $50 per night for parking is as much as adding another hotel night to your weekend stay with (2 cars per stay per night) $200.00 dollars! and who wouldn't rather have another hotel night over overpriced parking? and within a mile you can find a nearby garage on Houston who charges $15.00 per day! Or the Fairmount hotel offers FREE parking, Westin hotel is $35/nightly and you don't have to be a guest! So google better priced parking before you pay $50.00 per car per night, valet guys definitely need you to give them a call 15-20 minutes before you need your car as the garage used to park your car has serious traffic to and from when receiving your car! This is likely because the hotel is located between multiple hotels in the very small area and ha ha better prices for parking, also there is a large theater across the street so traffic is serious on the weekend it's really not the valet guys it's the ridiculous traffic. There is no place to get a late night soda or snack if you need something at 2 AM you would have to walk to the nearby 7-Eleven, call UberEATS, so grab late night goodies before you arrive. No room service with covid. Call weeks ahead for reservations at restaurant or pray Ammor is working because him and his bar staff will do everything to accommodate you if possible.

This hotel apparently just opened, so I suppose that is why they LOST OUR RESERVATION and DIDNT HAVE A ROOM WHEN WE ARRIVED! Valet parking was a mess as we tried to check in. The valet attendant recommended calling for your car an hour or more before you need it. Also the check in table was a folding table. I heard he hotel was nice inside--- if you are lucky enough to get in.

Got here early.... Three minutes to checkin and still waiting for a room to be ready Just so you know 612 is NOT riverview even though that is what I saw on the floorplan. And my card was ran for well over the price including fees and taxes. $427.50 as opposed to $315.00. We'll have to discuss this at checkout so we shall see what they charge us. Will update as needed. We did discuss it check out they did honor the booking.com price of 267, with taxes and fees upped to $315. I still believe that if they honor the booking they should've honor the price at check in. Was it worth it with no swimming pool and no parking garage probably not but it is right on the Riverwalk. And the Decor is very very nice, the rooms are small. So you will have to decide for yourself.