Canopy by Hilton Zagreb City Centre

Canopy by Hilton Zagreb is one of those hotels that instantly makes you feel at home — but with a stylish, modern twist. From the moment you walk in, you’re greeted with a warm atmosphere, beautiful design, and that unique blend of comfort and elegance that fits perfectly with Zagreb’s vibrant spirit. The rooms are spacious, beautifully decorated, and full of thoughtful details that make your stay extra pleasant. The beds are incredibly comfortable, the bathrooms spotless, and everything feels fresh, bright, and well-designed. I also loved the local touches throughout the hotel — it really gives you a sense of Zagreb’s culture and personality. The staff is wonderfully friendly, professional, and always ready to help with a smile. You feel taken care of from check-in to check-out. The breakfast is another highlight: delicious, varied, and full of high-quality ingredients that give you the perfect start to your day. The location is fantastic too — close to the city center, great restaurants, and all the key spots you’d want to explore in Zagreb. Whether you’re visiting for the weekend, a longer stay, or just passing through, Canopy by Hilton Zagreb is an excellent choice. Stylish, comfortable, and full of charm — a hotel that truly elevates your Zagreb experience.

Unfortunately, my stay did not meet my expectations, mainly due to service-related issues. I arrived at the hotel before 3:00 PM. While I fully understand the standard check-in time, there was no welcoming or proactive attitude from the staff. No one suggested storing our luggage or offering a place to wait, such as the café. When I personally asked if our luggage could be stored until the room was ready, it was presented almost as a favor rather than a standard service. On the positive side, the room was attended to daily; however, it was not properly clean. One particularly disappointing incident was finding an old, dirty pillowcase on the floor next to the wardrobe. Given its condition, it appeared to be used as a cleaning cloth, which I find unacceptable. The lobby/café area is very small, and on several occasions we could not find a place to sit. Additionally, whenever the entrance door was open, there was a strong smell of cigarette smoke coming from outside, which was unpleasant. The most stressful issue occurred during departure. I was leaving on New Year’s Day in the early hours (around 3–4 AM). I approached reception three days in advance to ask for assistance with arranging a taxi. At the time, I felt my request was not taken seriously and I was told to come back the day before, as if this was not something unusual. When I did return the evening before departure, a receptionist (a blonde lady, unfortunately I do not recall her name) made a genuine and commendable effort to find a taxi, but without success. This raises the question: were the known difficulties of securing transportation on New Year’s Day not anticipated or communicated earlier, so that I could make alternative arrangements in advance? The reason for my 2-star rating is the effort of this particular receptionist, the trainee staff member who was polite and helpful on the first day, and the bar staff, who was friendly and smiling. Overall, this experience was disappointing and did not reflect the level of service I associate with the Hilton brand. I left feeling let down, and having noticed that I already have another Hilton stay booked in a different city later this year, I am seriously reconsidering my expectations moving forward.

Nice hotel! We went here for a weekend trip. It is very close to the trams so you can easily take this to the main center (for free) using google maps. Around the corner is a DM, cinema and very good restaurant (umami) definately recommend this. The rooms are good and the shower is perfect. The room got AC if you want it. You can see it on youtube @DutchTravelOtters

Fantastic hotel experience at the Canopy Zagreb. Decor is lovely and pays homage to Croatian art/music. Staff was extremely helpful and attentive despite a large amount of guests traveling for a wrestling tournament while I was there. I had a south-facing room, which had a great view of the tram system and Novi Zagreb. There is also a dm in the same building, which is a great place to grab snacks, beverages, and personal care items (it's closed Sundays, so stock up on a Saturday). I had a fantastic experience and cannot wait to return!

We stayed at Canopy by Hilton Zagreb City Centre for one night and unfortunately, the experience didn’t live up to expectations. On the positive side, we had two connected rooms, which was convenient for our group of four. The rooms were spacious, the beds were large and comfortable, and the stylish decor gave the space a modern, boutique feel. The hotel also offers on-site parking, though it comes at an extra cost. However, several issues made our stay disappointing. The bathroom in one of the rooms had a leaking sink, and the shower case had no doors—just a partial glass panel—so water splashed out every time we showered, leaving the floor soaked. The vent fan in the bathroom was weak, which made it feel humid and stuffy. These maintenance oversights were frustrating. Breakfast was average at best, with limited variety and nothing particularly memorable. Overall, while the rooms were comfortable and well-designed, the service and maintenance issues made it hard to recommend. Disappointing for the price point.

Stayed here in Oct 2025. We checked in at night and were initially given a room with faulty door lock and staff was helpful to help us change to a functional room. The hotel has a modern feel and the room was spacious. Great location. Filtered drinking water was available for refill. However, there were several downsides. The toiletries had an unpleasant smell, similar to barbecue/ charcoal smell. The air ventilation system also produced loud noises in the early morning, which we heard it on 2 days before 5am. The design of the shower’s glass partition caused water to overflow into the dry area. Overall, it seems the hotel should do some upgrades or maintenances.

I really wanted to love this hotel, and in many ways, it delivers. The design is modern and stylish, the staff are genuinely friendly and helpful, and my room was spacious, well laid out and offered plenty of storage. I loved having a reusable bottle to fill at the filtered water stations. The location is also convenient for public transport.||However, a few things let it down. Despite being on a higher floor, I found the noise from the road and railway affected my sleep throughout the night. I also ate in the hotel restaurant several times — breakfast and dinner twice — and while the service was warm and the selection good, the overall quality of the food didn’t quite meet expectations for a Hilton property. It wasn’t bad, just not as impressive as the rest of the experience.

The Canopy by Hilton Zagreb made a good base for a sightseeing/family get together trip to Zagreb. It is in between the main bus and train stations, a ten-minute walk to either. The main square and shopping district is a 15–20-minute stroll, the upper town a 20–25 minute walk. There is a small supermarket and pharmacy next door and restaurants in the neighbourhood. There is parking under the hotel. Check in seemed busy when we arrived and was friendly but slow, it took about ten minutes to find the reservation, have the passports scanned, give information and give us our room cards. The receptionist seemed new but was not getting much help from her colleagues. The experience at check in was bittersweet in other ways, the good was that we were upgraded as we are Hilton Honors members, the downside is that the Canopy by Hilton took a 200 Euro deposit from us for our four-night stay so we could ‘charge things to the room’. We charged one round of drinks against the room and two days after checking out we are still waiting for the balance to be refunded, which frankly is very cheeky. It’s not their money. We were also given no paperwork assuring us of this, just told an email will be sent.|Our room was large and comfortable with a large clothes rail with lots of hangers, room for luggage and drawers, a desk, safe, kettle and coffee machine, slippers but no robes, a full-length mirror, iron and board, hairdryer, lots of lights and sockets and complimentary Wi-Fi if you are an Honors member. The bathroom was a good size with shower, sink, vanity and main mirrors and shelving but the extractor fan was lamentable, so it was steamy every time we washed. There are ice and water stations on two floors. Housekeeping was very good except they failed for two days to replace used face cloths. Otherwise, it was great, the room was clean and in very good condition. |The service in the bar is good with a good selection of wines and beer, but a lot of the beer advertised was not in stock when we were there which was disappointing. The lift/elevator to the right as you face them is infuriating. If you get on at the upper floors, say 5th or 6th floors, and you want the Lobby on 0, the lift takes you all the way to -4 and then brings you back up which takes time and means you must wait longer. The doors also take three or four goes to close unless you press the lift closed button down. It does the same even if you want to visit the floor below. The stairs seem to have some sort of security pad on them so if you take them the only floor you can emerge at is the Lobby. Engineers were looking at the misfiring lift when we were staying but they certainly did not fix it. The left-hand lift is fine. Breakfast has an extensive range of hot and cold dishes, everything from bread, pastries, cereal, eggs, bacon, fruit and vegetables, cheese, meats, salad and yoghurt. The quality is a little bland but there are a lot of options. Service is good, there are flasks of filter coffee on the tables which were usually on the cold side, but you can request a cappuccino, fresh filter coffee or hot water for tea. The same breakfast area by the Lobby serves as a place to get dinner |Overall, bar waiting for our deposit back and the issues mentioned with the lift our stay was good and just the base we wanted to explore the city.