Talisa P.
Google
I’ve had great experiences with the nurse practitioner I see here — she’s thorough, caring, and really listens. My midwives were also wonderful, so I know there are excellent providers at Canopy Health.
However, the front end is disorganized and frustrating to deal with. The MOA rarely answers the phone, there’s no voicemail system, and communication is unreliable.
Most recently, I called to ask if my NP had any appointments that week. I was told there was one cancellation slot that “would book fast,” but I clearly said I’d call back if I decided to take it. I never did — and yet a couple days later I received an email saying I’d missed an appointment and would be charged a no-show fee. I immediately emailed the clinic to clarify that I never booked the appointment and would not be paying for their mistake. I received no reply or call back. When I tried phoning again today, the lines were off for a “staff meeting.” When patients can’t reach anyone or get clear communication, it completely undermines trust and care.
