Tristan B.
Google
I visited this establishment with my son.
I ordered a hot chocolate for him and a glass of white wine for myself.
My son simply wanted his hot chocolate to be a little more diluted. I therefore took the cup and headed toward the bar to ask that a bit of cold milk be added.
I had not even reached the bar when the woman in charge of the museum’s reception stopped me in an extremely aggressive and unprofessional manner, telling me that I was not allowed to move around with a hot chocolate because she was responsible for the artworks, and adding: “What is wrong with this hot chocolate?!?! »
I calmly pointed out that I was standing in front of the counter and not in front of any artworks.
I would also like to clarify for the reader that, in any case, the artworks are located right next to the tables, which means that anyone consuming a drink at their table is already in close proximity to an artwork.
I also explained that I was simply going to the bar for a very simple request regarding my son’s drink. She replied curtly: “No, I’ll do it.”
I then told her that I was not accustomed to being treated in this way, that her attitude was aggressive and unprofessional toward a customer, and that I therefore preferred to speak to the friendly waiter, who was himself very professional.
At that point, she snatched the cup out of my hands, walked toward the bar, and said “va f’en culo” like a coward, believing that I could not hear her.
I went after her while she continued insulting me to the waiter, without realizing that I was standing right behind her. I told her very clearly to stop being insulting. Saying this only angered her further, and she continued to insult me. I immediately went back to my son and left the premises on the spot, without paying anything, given how unacceptable the behavior was.
A few minutes earlier, I had already heard this same person aggressively address another individual, abruptly asking who they were and where they were going. I have never seen, in a public place, someone display such a lack of respect and such aggression in their gaze, tone, and manner of speaking. All the customers could hear it and exchanged stunned looks because of her behavior and ton of voice. This person clearly has no understanding of how to communicate with customers.
I sincerely pity anyone who will visit this place in the future, as the risk of verbal aggression is real. I strongly advise against frequenting this establishment or enriching it in any way, solely because of this person.
Regardless of whether she is the owner, the manager, or an employee:
– it is totally unacceptable and illegal to say “va f’en culo” to a customer;
– you do not snatch a drink out of someone’s hands like that;
– especially not after the customer has simply asked not to be treated aggressively.
Having traveled the world for my work and working myself in a field where customer care is central, I can state without hesitation that this woman’s behavior is the worst I have ever encountered.
I would nevertheless like to specify that:
• the gentleman present on the porch was perfectly welcoming and professional;
• the museum–café–restaurant concept is original and interesting;
• the waiter with his hair tied back in a ponytail was impeccable, very friendly, and professional.
I therefore do not condemn anyone else in this establishment.
My criticism is directed exclusively at the woman in charge of reception inside, located just after the door following the porch.
I made it very clear to her that, given her behavior, I would write the harshest possible review about her on review platforms.
So much aggression and insult, when I was simply going to ask for a drop of milk.
I feel no disappointment toward this woman. The feeling that overwhelms me when I think of her is absolute repulsion. Never have I found a human being so repugnant, through her behavior, posture, gaze, abject voice, gestures, and facial expressions. I am utterly disgusted.
I hope a therapist will agree to treat her.
