Hajnalka Kis
Google
I ordered their package for San Valentine for 35 € (I also thought, that in times of the pandemic we should help winegrowers and bars so the excessive price for 2 glasses and one bottle of sparkling rosé was fine by me.)
While I saw no sign of damage on the outside of the package, after I opened it, I saw that one of the glasses was completely shattered. Probably the service they used hit it or kept it under some other heavy weight, no idea.
I informed The Cantine (sent them two distinct photographs of the glass still in its packaging). They said they were sorry and that's about it.
They have not offered any help or substitution, or at least a voucher for future orders. Nothing.
Well, I am just as well sorry as they are, but there will be no future orders from me, that's about for sure.
I even will change the band I buy from Umbria.