E P.
Yelp
I have never stayed here...but sure wanted to - and still want to. So how can I rate it five stars? Because of JoNell's exceptional and friendly customer service. If my phone experience is any indication, and I'm willing to bet it is, Canyon Vista is a 5-star operation all the way around.
I had a trip planned in May with my brother from Chicago and a sister from Wisconsin. We decided to cancel due to the future uncertainty of the Coronavirus Pandemic. We also had an AirBnb in Moab booked for three nights. Whereas the AirBnb host has, to date, been rather crusty and unyielding in his strict cancellation policy, Canyon Vista has been the exact opposite. JoNell communicated warmly and demonstrated complete and immediate understanding. She agreed to reimburse us for the two rooms we had reserved without making me go through hoops or through any unpleasantness whatsoever. The manner in which JoNell handled this cancellation, during such a stressful and difficult time for all of us, shows that she is a bonafide caring person. And a caring person is going to operate a place of business in a caring and thoughtful way. I can't wait for the pandemic to be long gone and for my siblings and I to reschedule this trip. I really want to meet JoNell (and I think you should to); plus, her place truly sounds lovely!