CAP Management

Jacob Vaughn is one of our most valued employees at the Park Lane Condominiums. He has assisted our book group on numerous occasions with technical support and is very knowledgeable in that area. But he is much more. His willingness and eagerness to learn more about systems and operations in the buildings has benefited the entire community and it is widely known that if you have a question or concern about something, Jacob is one of the first people you go to. That’s what got him a promotion to a position of more responsibility on the concierge team. He has always treated us as though our concern or question is of importance and a recent episode with a friend/neighbor is an example. When they called for 911 assistance and we came running from our condo to theirs, he had a wheelchair all ready for us to use even before the ambulance arrived. He knows people here. He knew us, what was happening and what he could do to help. That deserves 5 stars many times over. Plus which, he is articulate in his communication and has a wonderful sense of humor. We are very lucky to have him. Sandy and Gary Nearpass

Cap, and especially Gabrielle F., have been a tremendous help to our little HOA. I cannot recommend their services enough. Gabrielle especially was stellar in assisting our community's recent endeavors to be within energy compliance standards which saved us money BIG TIME and made the process smooth and easy. With how complicated adulting is, anything that makes our lives a little easier cannot be overlooked. Let this review be the push to try their services. Thank you for reading!

All of the staff at Park Lane are helpful, friendly and extremely competent. The concierge desk people, especially Samuel, are so welcoming and hard working. The maintenance staff is top notch. The management staff are knowledgable and always accommodating, especially Brittany. They all certainly add to the benefits of living here. This is not to leave out everyone else! All the concierge staff and maintence staff are top rate in my opinion!

CAP management has a team at our community that is excellent. Housekeeping, maintenance, concierge and office. Everyone is does their part and they do it well. As an owner we really appreciate the time and effort they put into doing their work. One of the best examples is Jacob Vaughn. Head of concierge and our goto for anything IT related. Professional and courteous. You can always count on Jacob, thank you.

This has been our first full year as residents of the Park Lane. It has also been a personally challenging year for both my husband and I. I wanted to take a minute to give 5 star reviews to 3 hard working employees that have made a difference for us: Jacob Vaughn - I have seen Jacob go out and shovel the snow, wipe spills from the floor and respond to request with a positive attitude. Samuel Moreno - consistently offers assistance to us knowing our situation and has been so concerned and thoughtful besides being conscientious in his duties. Rey Vaughn - such a kind and caring woman with an abundance of patience. Always calm despite goings on and quick to help. As this year ends I hope you take the time to recognize these folks - they have made our lives easier this year and we’re grateful for all they do. Nancy and David Harrod

I live in the Park Lane, and would like to recognize two members of our outstanding CAP Management staff. Noemi tirelessly handles the unending housekeeping duties superbly, and always "lights up the room" with the sweetest character and greeting every time our paths criss-cross. Samori carries out his duties as our buildings porter with great care and always with a welcoming and consistently positive attitude. Thanks Noemi and Samori for your dedicated service...you are greatly appreciated!

Erica Pascual has been the most communitive and helpful community manager that I have worked with! In the past, it would sometimes take weeks to months to get responses to important questions, so her timeliness has be a positive change to past experiences! She has answered many questions quickly and clearly to help ease my mind. Thank you for your diligence and for prioritizing the community members' needs!

Review for Joshua Walton, PRADO property manager. Josh does an excellent job for our community. He is dependable and always looking for ways to improve the living experience at the PRADO. He continues to work on improving the Board's usage of the CINC platform. We are very happy with his interaction with the Board and owners.