Cape Royale Luxury Suites

I had a spa appointment for my daughter and I on the 20th September. When i got there i was told the hotel was closed and was not allowed to go inside or speak to the receptionist or a manager . I did an online booking and i called the hotel well in advance to confirm availability. I was never contacted to advice that the were close and needed to re-shechedule. up untill now i have not been contacted. Please can a manager call me @ 0717916656 - Natasha

One of the Worst Spa Experiences I've Ever Had I visited the spa at the Cape Royal Hotel expecting a relaxing, rejuvenating experience but unfortunately, it turned out to be one of the worst spa visits I've ever had. While the hotel itself is lovely and gives a good first impression, things quickly fell apart once we entered the spa area. The floors were filthy and sticky, which is already unsettling when you’re walking around barefoot. It immediately made the place feel unhygienic and poorly maintained. After being shown to our massage room, we were told to undress and lie down as usual. We did and then waited ten minutes with no one returning. Eventually, I had to walk out in a towel to find someone and let them know we were ready. Their casual response of “Oh okay, are you done? Can we come in now?” was beyond unprofessional. The actual treatment, a scrub and massage was equally disappointing. Throughout the scrub, the therapists kept blasting the tap with water for reasons unclear to us, completely drowning out the calming music that’s supposed to create a relaxing ambiance. There was constant movement, noise, and commotion not at all the peaceful spa environment you’d expect. After the scrub, rather than taking care when dealing with the leftover scrub flakes, the therapists literally flicked and brushed the particles off the bed while we were still lying there, hitting and scratching us in the process. It was both uncomfortable and unnecessary that kind of cleanup can and should happen after the session, not during. As for the massage itself, it felt rushed and unskilled, lacking the technique or flow you'd expect from trained professionals. It felt like they were just going through the motions, with no real care or experience behind it. Based on previous reviews, this kind of poor service is not new, and it’s clear that management hasn't taken any real steps to improve the experience. I really hoped this would be a special treat, but it left me feeling more irritated than relaxed. I wouldn’t recommend this spa to anyone looking for a quality wellness experience. There are far better and cleaner, more professional spas in Cape Town that take pride in the service they offer.

My family and I booked a three-bedroom apartment at this property 11 MONTHS ahead of time, for a few nights over New Year’s Eve. I have just been notified that the property cancelled my booking citing “maintenance issues”. I am disgusted to see that the same property has options available on our dates but for 5 TIMES THE PRICE we had originally booked it for.||We now have no similar alternatives available to us given the length and time of our stay in Cape Town and the proximity of our stay. ||THIS PROPERTY IS DODGY. DO NOT STAY HERE.

Cape Royale Hotel Spa, utterly unprofessional and disgusting. I made an appointment a week ago as I had a wikideals coupon. Upon arrival, there was no staff on site and the security that was present stated the spa had been closed for 2 weeks already. I requested from the security to speak to the hotel's manager and he stated that there's no manager on site, and if I had to call I wouldn't get ahold of anyone. He also stated that the spa and hotel are not in connection with each other and they operate under separate management.

I have a booking at the Cape Royal for a spa treatment for my daughters birthday. Only to get here and to be told they closed🤮🤮🤮🤮🤮🤮I paid online on Wikideals and was not contacted for the cancelation. I am disgusted

Great apartment and team that met my expectations. Sibongile was exceptional and guided us through our stay. Parking was very secure.

The Spa is terrible. Seeing all the reviews they don't even bother to read and fix the problems. We had a couples massage. We arrived at the Spa which was poorly lit (reason to hide all the peeling paint off on the floors) really dodge looking. The massage was enjoyable except for the therapists who were whispering to each other during our treatment. And then during our head massage to be on their phones texting as my hubby mentioned she massaged one spot in his head for over a minute, he then opened his eyes and saw the cellphone light on the ceiling. How unprofessional!

This was the worst spa experiences ever. The people who welcomed us had no manners. They did not greet us properly, did not make eye contact or informed us about how anything was supposed to happen. We decided that it was okay since they might have had a long day. However, the massage therapists were rude, and basically just pointed where we were supposed to go. They asked if the pressure was alright, I asked if they could massage a little harder, and then they ignored my request. When they were done, they just switched on the lights, already opened the door ready to leave. The rooms were also definitely not cleaned properly. There were stains everywhere on the floor. I know it’s difficult to keep things spotless, but the floor was extremely dirty. We were supposed to be able to choose between a Swedish or an aroma therapy massage, and they never asked us. I would not recommend this to anyone.