Capital O 89695 Planters Hotel

i went on a five day trip to cameron and couldn't poo (selective pooing problem) because the previous three nights, i have been in hotels with unclean very washrooms...was super duper relieved the fourth night i could finally answer nature's call. i loved the room and the washroom as it was super clean.. my heart was so full to stay that night in such a beautiful and clean room that i did some thinking while sitting on the floor instead of the bed... service was tip top. the boss even asked if we wanted to have a look at the room before going on and booking the room...i will definitely go back to this hotel on my next visit to cameron. i really hope the maintain this level of cleanliness.

We stayed in the king deluxe room last night, the environment is beautiful, and the female receptionist is very kind and polite! Her service attitude is great! 👍🏻 . The bed is comfortable, The hotel and the rooms are clean with excellent services given by the staffs.

Located in the heart of town. Foods, restaurants and banks all within walking distance! Parking is free but a pain to find especially peak seasons. This is our second stay in this hotel. We booked a family room which was very spacious with a so called walk in wardrobe and dressing table which I love! My toddlers went wild because they can run after 3 hours of car traveling. Beds are clean and bouncy, lol. He room doesn’t have a fan but u can rent it for MYR50/night. Our room shower is working fine but there is a slight leakage. This hotel has a lift, so those with a lot of luggage and special needs can consider this hotel. However because it is located next to the major roadway, it can be quite noisy with buses, trucks and bunch of imbecile drivers.

I stayed for 3 days here and it was a pleasant staying. The receptionist (fika) was very friendly and very helpful. The room is spacious and clean. So does the toilet. I think the hotel should have their private parking lots for the customers. It's quite hard for me to find parking space and i had to park my car quite far. Other than that it is a nice hotel to stay. There are many restaurants around and ATM is just next door.

This is our first time staying in this hotel and it was terrible. Upon registering, receptionist didn’t inform us that theres is no towel available.Upon entering the hotel room, i found no towel and when questioned the receptionist “Shamini” she could say “ towel be arriving late so theres no towel for now’ I was totally shocked with her response.I did asked why i was not informed on this earlier and she could say due to rain, the towel delivery will be late.When i request to see the hotel manager, she quickly handed me a “kid towel” .I was not happy about it and insist to see the manager again.Then a man called himself Karthik came and provide me a better towel.This is very disappointing! What kind of service is this???? The carpet didn't not vacuum, clearly can see hairs and threads on the floor. Also the bathroom, very dirty and even we caught insect like cockroaches. The toilet had brown stains and needs to be renovated and it needs a good cleaning and disinfection.Overall its stinks!!!! Definitely not a good hotel for kids or anyone.I hope this draw attention from the upper management. Very disappointing!!

A great place to stay when in the Cameron Highlands in West Malaysia. This hotel is located near the entrance to Tanah Rata right on the main road through the city. It is convenient and gives easy access to all places of interest. Rooms are clean and lifts are an extra bonus to higher floors. There are restaurants and convenience shops all within walking distances of the hotel. Jungle walks like in Gunung Jasar, Parit Falls and Robinson Falls are easily reached by foot. There are shops nearby for motocycle rental or for those with families or who prefer arrangements for car rental with guides may be made.

i don't like this hotel so much. The price for 1 room rm180 is to expensive and not worth the facility provided. Water heater provided also can not be adjusted and it is very hot. I also can't watched any broadcast astro because the broadcast was interrupted. Precious RM180 fee is only for heating water and room tidying service. it's so bad.

If only there's lower star for me to tick. Imagine after a long tiring journey through badly maintained winding road which have caused many to puke, you will at the least expect some fresh room smell, sparkling clean bedsheet and pillow altogether after a warm calming shower. That is an absolute opposite from what I went through. I have read that someone left a comment about no water at night, which I thought might only be an isolated occassion. However, the moment I stepped into the reception, I saw a notice saying there's water problem in the whole Cameron Highland area. Fine, that's beyond the hotel's control. According to the front desk staff, there's a leaking somewhere from the main pipe. Fair enough, beyond control. To my FIRST surprise, as I went around the town (afyer checking in) for dinner, i found that ALL restaurants, other hotels (budget one too) have NO water problem. I don't blame the management, but I do blame the inefficiency of the hotel management for poor contingency plan of facing such issue. On the plus side, the hotel did manage to inform us prior to checking in. However, as it was weekend, close to midnight, what's the odd for me to find another vacant place for my family? I think very close to 0%. So I have to agree desperately and forcefully by the situation, to accept the terms. RM209 (RM30 deposit) was paid. To my SECOND surprise, towel was not provided. The front desk staff said there's something wrong with the laundry transport in which I give zero concern because that's literally not my problem. What I understand again, that the management is in absolute inefficiency state in managing such 'emergency' situation. However kudos to the front desk staff, who proactively went to buy a whole set of new towel for the guest tonight. Not the best quality (for what I have paid and from the original price published), but anything is better than nothing at this point. Elevator was working fine, otherwise it would be another negative star if I have to walk up the stair with all the luggage. Entering my room, it was musty mouldy smell, which i think due to poor ventilation. Fortunately I have a room with verandah and balcony, so the smell only gone after few hours. No fan / a/c provided, in which I understand and this was informed clearly before checking in. Needless to say the pilow sheet has a stained spot on it. Alao despite of no water, toilet floor was damp and moist. TV? No working channel...well I can live with no TV at all so no big deal. It was so much different from advertisement pictures. All in all, I think this is not just about rating. I'd rather consider this as a recommendation to the hotel management, as well as local authority in regulating tourism in Cameron Highland. As this hotel is managed by same management of another (rather more premium choice) hotel - Planters Country Hotel, with I've heard of its name more than 10 years, such excuse of no water due to whatever reason, or no towel due to transport problem, is not acceptable. They should have had water reserve or inventory stock. It's just a simple contingency plan. We are not talking about fire disaster accident or a doomsday here. As of local authority, I think they should monitor regularly all hotel operators so they don't take advantage on desperate visitors and tourist. Cameron Highland is not a new place, it's a well know tourist spot for so long that now you can even observe extremely heavy traffic influx every weekend. I even suggest for Tanah Rata area within certain radius, to be gazetted as no vehicles area (except for local residence and essential transport - products delivery and all). But in order to do so, they should provide with free or subsidized public transport system to move tourist around from tge car parking area to the hotels and attractions. I wish this could reach the hotel management and local authority.