Capital Plaza Hotel

I love this hotel and have stayed here multiple times over the years. I am looking forward to the changes/improvements that the new management is incorporating. This hotel is centrally located between several popular distilleries and within walking distance of several great local bars/restaurants. The staff is ALWAYS friendly and helpful. ||I only have one suggestion. Please stop closing the breakfast bar early. On weekdays it closes at 10 am, but the staff started removing the food by 9:20-9:30. This rushes the hotel patrons and could leave a negative impression.

The fitted sheet on the bed and the bed sheets are covered with multiples big yellow stains. Very disgusting! 🤮

Okay for a 1-night stay if you need to catch a flight! The rooms are clean and the beds comfortable, but that‘s about it! The hotel is quite old and not very pleasant inside, the service is bad (staff sits in a room and doesn‘t get up when you arrive at the reception) The „gym“ is a room with 3 machines, 1 is a treadmill which was out of service. When I tried entering the gym, my room card didn’t work. I asked them to open it for me, they didn‘t bring their card but only mine which of course didn’t work, then they were annoyed because they had to go back and bring their own card 😂 The location is very central. At night, you could hear party music from outside.

Pretty good location, old rooms and distracted personal. The door guy was really nice and friendly, the others didn’t really care a lot about their job. Our key-card stopped working and the gym is tiny plus the treadmill was out of service

The hotel is smart with a very attractive pool area and comfortable rooms. The window needed a good wash though. We ate dinner there which was fine. Unfortunately the breakfast was almost non existent. A tour party had just left and must have scoffed the lot. The restaurant staff were clearly not going to provide any more food and so at 8 o’clock we were trying to make do with a few left overs. | Our room had an interconnecting door and unfortunately we could hear everything from the adjoining room. The couple next door were singing and then very vocal in the throws of passion. When their love grunts turned to slapping and screaming, we’d had more than enough and phoned reception. The hotel staff dealt with issue promptly and so finally at 1 o clock in the morning we were able to fall asleep.

Nice spacious rooms in corporate style hotel. . Clean throughout. Comfortable bed. Good quality linen and towels, plenty toiletries. Easy to walk to seafront and restaurants. Good pool area. No glasses provided in room or bathroom. Coffee in room not up to much.

Much better than the front door would say. The parking has ready access to the conference rooms and rooms. Unexpected cleanliness and good decor given how it is all squeezed among other buildings. Much better than the three stars it just a listed under. Also liked the market and museum across the street.

The hotel is decent and reasonable priced. The wifi in our room hardly worked, The bathroom shower had lots of mold and needs better cleaning. I can live without wifi but i dont like to compromise on cleanliness. Another bonus is this place is centrally located with variety of shopping stores. I would recommend this place for people on a budget or quick stop in Chetumal.

This hotel was really nice. Upgraded to a junior suite for 1 night for under $50 usd. It had a sitting area, the room looked over the pool area and the sleep space was very roomy. Marble floors in the room and and in the walls of the bathroom. I'm very pleased with this find.