Capital Suites

We were told sofa bed was made up . Definitely not made and mattress was stained with unknown substances. Comforter laying on floor in closet . We were unable to obtain a clean comforter. No facecloths available.

The hotel room was really dirty, food all over the kitchen cabinets, walls had tooth paste spatter and urine in the washroom. There are no black our curtains just white blinds missing multiple panels that are badly stained. We moved hotels after the first night and had to do some cleaning to make it work until we could move hotels.

Tried to get a room today but they denied my service dog (legit with papers) nice to know they can deny a person with a service animal. |So -30 and sleeping in my truck because of denial which is against the law but maybe they just don't know the rules or don't care |Thank you for denying a legal working dog with her handler

The hotel has not been well maintained. The suite we were given had holes in the wall in multiple locations, the electrical plugs did not all work and some of them appeared damaged/unsafe. The TV satellite system is not properly set up, so C-SPAN was the only channel with both good audio and video, the other channels were either very fuzzy and hard to see or lacked sound or both. They claimed it was the weather, but the sky was clear with only a light wind. The kitchen had no can opener. The blind in the living room was missing pieces and so could not be fully closed. The blind in the bedroom was missing a string to move it up and down - you can see where the string was removed. There was no Kleenex in the room. The tap for the tub did not shut off properly without a lot of finagling.

The tv reception is horrible. Internet is good for 2005 not 2024. Very outdated for the times concerning entertainment. Think of this during long cold winter nights in a town that has questionable levels of entertainment. Hotel staff seem very incompetent when it comes to dealing with rude noisy drunk locals that seem to be partying in the hotel. I questioned the night clerk for the disturbance at 245 am and why she felt the need to be on speaker phone while on her phone after unsuccessfully dealing with the noisy party. No room service.

Thoroughly enjoyed my stay here. Very clean, comfortable, and the staff were wonderful. Particularly, Nuhamin. She was so friendly and helpful with suggestions I was seeking. First rate customer service. I also greatly appreciated the laundry services on the 3rd floor. Though of the two stays, one window had no shade to block the all-night sun and that was unpleasant.

Very friendly staff. Rooms are clean and during your stay they clean when requested (which is fine by me). Internet is my only real issue. They give you a log in with password that is only good for a couple of days at a time. You end up needing to pick one up frequently.

Stayed for 2 nights. Walked in and found A/C unit didn't work, TV cable ripped out of the TV, the fan switch was half broken and required playing with to get the fan to work, the shower nozzle was half broken so taking a shower was awkward. The customer laundry (on floor 3) was free to use which was a bonus, buuuuut, 1 washer was out of order, and one dryer wasn't producing heat so tumbled clothes but wouldn't dry them. The whole reason I chose this place was to do laundry for the second half of my road/camping trip. I suspect Management doesn't give 2 craps about their employee's. Also suspect the employee's are checked out and don't care due to the way this place is run. I asked about where the laundry is and all I got was 3rd floor. Find a sign on the laundry door saying detergent available from second floor vending machine. Search second floor for vending machine. Nothing. Head back to lobby, ask for soap, they sell soap at the front desk. Why have a miss leading sign? Why not say up front, Need some soap? Nope, wild goose chase. There is literately a sign in the elevator asking guests to recycle their cans with the hotel so the employees can get a bonus. People are paying 200 a night to stay here, and you fix nothing. I'm sure you can afford to pay your employee's better. Should of booked the Mackenzie Hotel. Capital Suites say 3 star (which is laughable). The 2 star Mackenzie (which I went to their restaurant for breakfast one morning) Is more 3 star and up-kept than Capital Suites.

We stayed here twice within one week. The first time was unbelievably good. We got a queen suite on the third floor. There was a balcony and a grill on the balcony. The room was clean and the furniture was well kept up and clean. The two negatives were that the towel rack had been ripped off the wall, and the black out curtain in the bedroom only went down 1/2 way. Oh yes, and one dryer and washing machine was broken so there was only one. But all in all, the front office was great and it was a comfortable bed. Then we came back. Had reserved the same room type. We were on the first floor. They said they had no other rooms. When we walked inside the room had three chairs all soiled so badly, I thought someone had peed on them. Went back to the front desk and asked for another room this time the manager found one other one, right next door. I immediately said yes, there were four hard chairs. Again, badly soiled. The upholstered chair was ripped. The toilet seat was broken; the dishwasher was broken and out of service; the kitchen counter had broken pieces, and the kitchen did not have overhead lighting that worked. the one extra pillow had no pillowcase, there were dead flies on the window ledge, and a spider and spider web next to the toilet. The blinds were filthy; the closet door mirror was badly cracked; the carpet was dirty as well as the upholstered chair that was badly ripped had stains on it.. Need i say more. The room was disgusting. And so very disappointing after our first stay here which was so pleasant. The company needs to get new furniture and some serious deep cleaning in this room. They cant offer such substandard quality and cleaning and continue to get the prices they do. Oh,yes, no breakfast is offered but coffee (keurig cups) for a few hours in the a.m.

We were here in late July. Not much to pick from in town. Very Unfriendly staff and our room was unbearably hot with no way to regulate the temperature. There was a free-standing A/C unit in the bedroom, but that didn't help much with the rest of the suite. Also the blinds in the bedroom were broken so we had 24 hour daylight streaming in. Coffeemaker was limited to one Keurig pod per person, so bring your own if you like more than one small cup. They charge if you want more. Bottom line - were I to return to Inuvik I would look elsewhere. Not the hotel's fault, but if you're in town on a Sunday there are no restaurants open.