Martin Ernstsen
Google
I rarely leave negative reviews, but after visiting Cappelens Forslag I felt compelled to share my experience. I contacted them via SMS about some donated academic books and asked about the price. When I questioned whether 250–500 NOK wasn’t close to new price for used books, I was met in the store by a visibly irritated and almost aggressive Pil Cappelen Smith. He accused me of being rude and had a confrontational tone. I tried to explain it was a misunderstanding – I thought they were regular used books, not collectibles. I’m not a collector, just someone doing research.
He made bitter gestures, asked if I even knew what kind of place this was, and explained the books were donated to support the store financially – something I wasn’t aware of. It ended with him telling me I didn’t need to buy anything, as in telling me to leave. I walked out shaky, quite shocked by the hostility over a simple misunderstanding.