Sa'a and Leanne Smith
Google
I am writing to express my disappointment with the customer service I experienced during my stay at your hotel on the night of February 1st, 2025, at around 10 PM. The night shift front desk receptionist displayed an unprofessional and unhelpful attitude, which made addressing concerns frustrating. Room 219: The showerhead was damaged, making it difficult to use. Room 210: The door knob was broken, posing both an inconvenience and a security issue. Meals: The three meals provided were below expectations in both quality and presentation. Despite these issues, I must commend your bar staff (Isei & Litea), housekeeping staff (Milika & Ana) & always willing to assist HK Supervisor Shereen, during our stay who provided outstanding service and significantly improved the experience. I hope management takes immediate action to improve customer service at the front desk, ensure proper room maintenance, and enhance meal quality. I look forward to your response regarding these concerns.