Jeff W.
Yelp
1 out of 5 stars
Captain Brad's Coastal Kitchen -- Tomball, TX
My wife and I had lunch at Captain Brad's Coastal Kitchen today. We ordered a wedge salad, a house salad, two pounds of boiled shrimp (served hot), one Mahi Irene platter, and one Fleet platter.
The salads were excellent -- crisp lettuce, chilled dressings, and full of fresh flavor. Amy's Mahi Irene was cooked perfectly, and my Fleet Platter was also great -- well prepared and nicely presented.
Unfortunately, the boiled shrimp were awful. They were mushy, with almost no texture, and clearly a bad batch. I've eaten shrimp here before that were excellent, so I know this isn't typical. I politely brought it to the staff's attention, expecting they'd remove it from the bill.
A young lady took the shrimp to the kitchen, came back, and told me that "some were mushy but not all," and that I'd still be charged for one pound. That response floored me. When I asked for the check so we could leave, she became louder and increasingly confrontational -- enough that another employee came to the front just to watch what was happening. Eventually, she told me she'd removed the shrimp from the bill, but by then the damage was done.
As a small business owner myself, I know how powerful customer feedback can be, and I don't post negative reviews lightly. The food here can be very good -- but the way this situation was handled was unacceptable. Poor customer service can ruin even the best meal.
Sadly, this will be my last visit to Captain Brad's. Before you decide to dine here, read the recent reviews and consider other local options. The food might be good, but the experience wasn't worth the hassle or the disrespect.
Update 21-OCT-2025... @NTouch M / @Captain B, thank you for the quick response, I will certainly heed your advice and agree with your line of thinking, I will not be back.