Captain Zeppos Boutique Suites

Amazing position, Amazing management hosts and a glorious place to stay. We are an Australian family of 6 and stayed in the Whit Villa with its 3 bedrooms. It was absolutely perfect. Its the most beautiful villa we have stayed in, has loads of space for resting, celebrating , or sunbaking. Its a beautiful , quiet, absolute boutique hotel. The bar is directly below you for a coffee or a cocktail at any time, the views over the water are timeless. Thank you so much to hosts Mikhail and Kostas for looking after us during our stay. We also hired a car with them which was easier than a hire company... many thanks Paul

My husband and I spent a glorious 4 days at this beautiful boutique hotel. Upon arriving we were warmly met by Kostas, who was extremely helpful in securing us a rental car, orienting us to the island, providing great recommendations and showing us to our gorgeous room - the Blue Suite! Newly and beautifully renovated, with many artful touches like back-lighting and dimmers, this lovely room has an enormous deck overlooking the sea. The space is serene and comfortable - we slept so well every night! We appreciated the welcome snacks of peanut butter, honey, Nutella, bread and cake, and the compact and extremely well equipped kitchen. We enjoyed making coffee every morning and enjoying on our deck, listening to the waves. Many excellent restaurants are a 3 minute walk away, as well as a very well stocked market and pharmacy. We also enjoyed evening drinks at the bar, served by the ever smiling Iorgos (apologies if I misspelled!) With top notch service, a gorgeous seaside location and beautiful rooms and shared spaces, this is a must-stay place if you can! Definitely reserve very early, as the rooms book quickly. Thank you to everyone at Captain Zeppos for a magical stay!

My family of adult children had a magnificent time at Captain Zeppos for four nights in May 2025. Its setting in Pollonia, Milos, is spectacularly beautiful and the accommodations are wonderful, clean, and comfortable, with beautiful decks to enjoy the waterfront views. We loved the bar area, too, and the walkability (2 minutes) to many waterfront restaurants. Best of all was the personal service from Mikhail and Kostas, who arranged our transportation from ferry port, a rental car, and several excursions. They gave us excellent recommendations throughout our stay and helped IMMENSELY when our departure ferry was cancelled and we had to make alternate plans; Mikhail even drove us to the ferry port at 1:30 AM! We cannot recommend this place and its people more highly and can’t wait to go back!

Captain Zeppos is a wonderful place with the most beautiful sunrise and ocean views. The staff is incredible, the rooms and beds are comfortable, and you are steps from many wonderful restaurants and shops in Pollonia. Bonus - the ferry to Kimolos is also right around the corner.

One of the worst travel experiences I’ve ever had – be very cautious. I booked a property owned by Captain Zeppos & Ideal Vacations for my trip to Milos. The host contacted me privately and asked for payment through an external link, offering a “special discount.” I trusted this, but there was no official contract, no terms, and the same listing was still publicly available on Airbnb after I had paid. This already raised red flags. Unfortunately, due to an official weather warning, all ferries to Milos were canceled. I contacted the host immediately, expecting basic understanding and a refund, as is common practice worldwide in such situations. However, the host refused to refund the money and suggested I book a 15-hour multi-stop flight just to keep the booking – which was unrealistic and unreasonable. Even worse, when I tried to continue communication, the host said they were in the hospital and stopped replying. I felt helpless and taken advantage of as a tourist. I’ve reported this case to Airbnb and the relevant Greek authorities. I strongly urge other travelers to be extremely cautious with off-platform payments and to avoid hosts who are not transparent or responsive when real issues occur.

The truth is that I didn’t stay here…. but I wanted to! Unfortunately Captain Zeppos was fully booked by the time I started planning our vacation. We did drop by on a few nights to check it out and enjoy some drinks at the bar. The place is an absolute gem! Every detail, every inch of it has been meticulously thought of and planned. We met Michail who was kind enough to give us a tour. The rooms are gorgeous, the interior design is perfect, and you can really tell that he is proud of what he has built. The bar and pool area are beautiful and the perfect place to enjoy a drink. Michail told me that he takes longer to open each season than other places because they repaint every surface of the hotel each year… and it certainly stands out. The walls are crisp white, the floors are spotless, the lighting is warm and comfortable, the cushions are freshly laundered, etc etc etc. Captain Zeppos is a work of art and Michail is the kindest host you will ever meet. Gave us great recommendations of where to go on the island as well. Don’t make the mistake I made and make sure you book here EARLY!!! When we return to Milos, we will certainly be staying at Captain Zeppos!

A deeply disappointing and unprofessional experience — please read before booking. I booked accommodation with Captain Zeppos & Ideal Vacations in Milos and was asked to pay through a private link sent via email, outside of Airbnb, with the promise of a discount. There was no formal agreement, no cancellation policy provided, and no written terms. Meanwhile, the same property continued to be listed on Airbnb after my payment — which now seems extremely deceptive. When a severe weather alert shut down all ferries to Milos (an official notice from Greek authorities), we had no way to reach the island. I contacted the host to explain and request a refund. Instead of offering support, the host insisted we take a long, expensive 15-hour journey via multiple flights and refused to refund the booking, despite the clear force majeure situation. When I followed up again, the host claimed to be in the hospital and then stopped responding entirely. I’ve since reported this incident to both Airbnb and the Greek consumer protection authorities. As a frequent international traveler, I’ve never encountered such lack of responsibility or customer care. This experience left us frustrated and disillusioned. I strongly advise others to avoid off-platform payments and be cautious of any business that fails to honor basic consumer rights.

Dear Management of Captain Zeppos & Ideal Vacations, Thank you for your public reply. I would like to respond with clarity, as your statement includes several serious inaccuracies and deflects from the core issue: unfair business practices and a refusal to refund payment despite clear force majeure circumstances. 1. I never asked to stay for free. At no point did I request a free stay in exchange for promotion. That is a false and damaging claim. All communication I had with your team was related to a regular paid booking, and I paid in full via the external payment link you provided outside of Airbnb. I have written records to prove this. 2. No “detailed pro forma invoice” or cancellation policy was ever provided. I did not receive any invoice or terms prior to making payment. If such documents existed, they were not sent to me, nor were they acknowledged in any of our email conversations. I was not given any information about cancellation or refund policy before paying — which makes your legal defense invalid under consumer protection law. 3. Your listing remained publicly available after I paid. Despite confirming my booking and receiving payment, you kept the property listed and available to other guests on Airbnb during my scheduled dates. That casts serious doubt on the legitimacy of your booking process and raises concerns about double-booking and misrepresentation. 4. Weather conditions made it impossible to reach the island. On the date of my check-in, official port authority announcements confirmed that all ferries from Santorini to Milos were cancelled due to dangerous winds. While you claimed “some ferries were running,” none of them were from my departure point, and your suggestions to re-route through Athens via multiple legs and 15+ hours of travel were neither realistic nor safe. As an international traveler, I have encountered weather cancellations before — and in all other cases, reputable hosts honored the circumstances with understanding and flexibility. 5. My communications were firm, not aggressive. I respectfully demanded a refund for a service that could not be delivered, due to conditions entirely beyond my control. Labeling a disappointed guest as “threatening” for seeking fairness only reflects poorly on your business conduct, not on the customer. Escalating the situation to your “legal team” rather than engaging constructively is a further attempt to silence justified criticism. In conclusion, my review reflects a genuine consumer experience: I paid in good faith, received no clear policy terms, and was refused a refund for a stay that was logistically impossible due to a natural event. That experience is absolutely relevant to future travelers, and I stand by my review.