Caption by Hyatt Kabutocho Tokyo

We had two rooms that were right next to each other but not connecting. One had a double bed and one with two singles. The bathroom has a shower, no tub, toilet. On entering the bathroom is on one side with an open closet to hang clothes on the other. Also a small sitting area. ||There is a gym, no laundry, and coffee shop. Also luggage delivery service. While sitting in lobby, a lady walked by on her way from the bathroom back to the coffee shop. She grabbed my child’s feet and pushed them off the daybed/couch and told her it was very rude. Staff was very nice, polite, and helpful.||The location is not bad with Tokyo Station a quick 10-15min walk and subway lines steps away

I was initially a little concerned after reading previous reviews mentioning noise and inexperienced or unfriendly staff. It’s true that the windows could use better insulation. I stayed on the 12th floor facing the back, and street noise was audible throughout the night. If you’re a very light sleeper, this may not be the best fit. That said, what truly stood out was the attentiveness of the team. The staff were aware of guests’ comings and goings and consistently polite and helpful. A special shout-out to Momoko-san at the Front Desk, who was exceptionally kind and accommodating — her warmth made a real difference to my stay. The neighborhood has a quirky charm with plenty of hidden gems to explore. My room was compact but comfortable. At this price point, there may be alternatives in Tokyo. However, for a brand-new hotel with a convenient location near Tokyo Station, a sufficient gym, and a genuinely solid team, it worked well for my stay.

Got to stay while the hotel was relatively new so everything was pristine. Love all the design details, murals by local artists, and the fun interiors of the common areas. Lobby check-in area can get quite crowded but since the staff is efficient, it doesn’t last long. Breakfast was great and really wouldn’t mind to have breakfast here every morning. Rooms are designed well and very comfortable. The neighborhood is also full of gems which the hotel let’s you in on - there’s a bulletin board i forming you of nearby cafes, bars and shops to check out. There’s even a magazine in each room about the designer places to check out in the Kabutocho neighborhood.

Great location, new hotel, super friendly staff, cozy lounge and cafe at the first floor. Room was a bit small, but has enough space for luggage and clothes, convenient bathroom. Breakfast a la cart was good, but someone can find it a little repetitive. Overall great hotel with nearby metro stations.

We stayed here for 3 nights at the start of our Japan holiday, and then another night at the end of our trip. First, I note there are a lot of mixed reviews, some people saying that the hotel is not the same standard as other Hyatt hotels. What needs to be understood is that Hyatt Group operate many tiers of hotel brands. If you google “Hyatt brands list” you will see that Caption is categorised as an “Essentials” tier brand (the lowest level). It is not fair to try and compare it to a Park Hyatt or a Hyatt Regency. Having said that, I knew this when I booked our rooms (King Bed, High Floor). The hotel opened in October 2025 and by the time of our visit last week (late Jan 2026) the staff seems to have settled as we had no issues with check in, check out processes. The rooms are bright, comfortable and delightfully furnished. We especially appreciated the large shower space and the little sofa by the window. The heating system works well - in fact too well for our liking as it was set to 25’c and we found it too hot. We ended up using the fan function at 21’c which suited us best….cooling also works well (I accidentally set it to AC fo a short period). For purpose of reducing waste, the only amenities in the room are bath soap, body lotion, shampoo&conditioner, kettle, mugs, two coffee drip filters, and a small bar fridge, and a safe. The reception downstairs has an amenities section from which you can get what you need eg toothbrush toothpaste etc. I have seen this in other non-Hyatt hotels in Japan, and I think it is a good idea. Also instead of providing bottled water, each room has a jug with lid which you can use to get filtered water from the dispenser on each floor (it is just off one of the hallways). The dispenser can give warm or cool filtered water. Our room rate included breakfast, and we enjoyed our breakfasts - you can choose from the menu at the counter of Talk Shop cafe. This is also a well lit and comfortable space with different kinds of seating to suit all. There is a decent gym, and I wished I had brought my gym clothes ; on the same floor is an open lounge if you need some space. The location is convenient - from Haneda Airport we took the Keikyu line to Nihombashi station (no train changes required) and from exit D1 it is a 5 minute walk to the hotel. The hotel also lists this as an option to get there but note that the route from the platform to exit D1 has a few stairs - we did use one escalator but the rest we had to lug the suitcases up and down steps. Alternatively, the hotel is a 15 minute walk from Tokyo Station. We took a taxi when we returned to the airport and on a Sunday it is a quick 20min ride. It is a short walk to Ginza. Overall, we enjoyed our stays at this hotel and I would stay here again.

Captions in Tokyo is the new property from this brand. But it is very inferior to the one in Osaka. I stayed there last year and got amazing service, great breakfast and location. In Tokyo, it's inverted. Team is new and needs better training, the breakfast was not good. I actually replaced it for just convenience store onigiris for the lack of variety and the location is not as interesting. For Tokyo, all the other Hyatt properties seem to be a better bet.

Disappointing Stay – Not Up to Hyatt Standards! I stayed at this property recently and, unfortunately, it fell well short of expectations—especially for a Hyatt Category 5 hotel (for reference, 8 is the highest). The staff was clearly unprepared and lacked training. They were unable to answer even basic questions, such as where the nearest taxi stand was or which nearby restaurants they would recommend. It felt like the hotel had opened before the team was ready to provide proper service. The property was also missing simple but essential amenities, such as a luggage scale—something I would expect at even a mid-range hotel. Furthermore, taxis can only drop off or pick up guests by stopping in a bus zone, which is technically illegal in Tokyo, creating unnecessary stress for guests arriving or departing with luggage. The hotel bar and restaurant closed a full hour earlier than what was listed on Hyatt’s official website, which was disappointing. On top of that, the common areas were poorly maintained. During my three-day stay, several empty liquor bottles sat untouched on the second floor, which says a lot about the lack of attention to cleanliness and management oversight (picture added as proof). The only saving grace is that the hotel is new, but that alone isn’t enough to justify its current Hyatt Category 5 rating. Realistically, it should be a Category 3—or at best, a 4. I wish I saved my points for a different hotel stay Unless you are traveling for business and absolutely have to stay here, I would recommend looking elsewhere.

I really enjoyed my stay at this very new hotel. As a globalist I felt happy with the recognition (high floor room, breakfast, I did get water bottles) and on a trip with Park Hyatts, Regencies and Andazes this Caption didn’t really fall short in my overall stay - I think just keep in mind it’s not a luxury hotel, rather a really clean, convenient, well-designed boutique that has a great front desk attitude and is overall really functional, with a great shower and plenty of space by Japanese standards. In a pretty insane Tokyo hotel market I’d still definitely come back to stay here. I particularly loved the area - steps to excellent shopping and multiple subway lines that get you to Ginza in under 10 mins and both airports relatively easily.