Carambola Beach Resort St. Croix, US Virgin Islands

We were very apprehensive to stay here with the reviews we saw here but we were pleasantly and happily surprised.|Yes some areas need more TLC for sure being it’s a Marriot.|The lunch was great Tanner was brand new and rocked his service.|Dinner Meka was wonderful as our server. Both meals were delicious great pizza and the dinner was slow to come out but delicious and hot when it did. The room was wonderful clean and had everything you need. The pool was clean and looked beautiful. The views from our room were stunning and so serene we all sleep great! The staff at the front desk had great sense of humor and were very helpful. They had golf carts always available to take you to and from our room to our car. The local area is so inviting. We travel the Caribbean ALOT and would definitely come back here. Not sure why others felt the negativity to the extreme they did.

The service is deplorable. Not bad, not ok, just absolutely awful! They need to fire all the front desk staff who work there because they are very rude and just play on their phones instead of doing their jobs. We’ve even heard the same from the local businesses who deal with them, like the scuba shop. They also never answer their phones, despite the staff simply not doing anything. I really hope they all get fired because they don’t deserve to work at a Marriott and are tarnishing the brand name. The rooms were decent and so was the location. Some of the lights in the room didn’t work and had glitches. Do NOT eat at their restaurant, nothing is made there and is simply prefabricated microwave stuff. On top of terrible food, the service is also very slow. Save your money and stay somewhere else.

This resort was an absolute paradise! The beach was stunning with crystal-clear water, and the pool was equally inviting. The grounds were beautifully maintained, and the staff were incredibly friendly and helpful throughout our stay. The location was perfect, making it easy to explore the surrounding area (go on the hike to tide pools!). Very good for the price. This would be a 5 Star Hotel with just a few tweaks but then probably out of reach price wise. We had an unforgettable time!

Just spent week here, the location is perfect. It’s quiet with beautiful beach. However the rooms and the grounds are very old. Open electric boxes by pool. Tiles missing all over. Sidewalks at night are not lit up and very uneven and dangerous in the dark. Rooms are dirty, pictures on line are from A very long time ago. Staff spent more time chatting with each other than helping guests They were out of 3 or 4 different lunch items and the menus is small to begin with I’m a Marriott member for years, they should take their name off this resort

DO NOT LISTEN TO BAD REVIEWS! I was skeptical of this hotel due to some of these reviews, however, the staff here are warm and welcoming. We had a mix up with our departure and taxi cab causing us to miss our ferry back to St Thomas and Tyrone made it up to us more than we could have asked for. Thank you so much! Now as for the resort it is in an incredible location, the beach is fantastic, the rooms are all less than a 2 minute walk to the water, the hills around the hotel are gorgeous, it’s a beautiful property. The hotel is under new ownership and they are working to fix the pool and spa, as of now they are not open but hopefully by the time we get back they will be. You really don’t need the pool as the Caribbean Sea is very pleasant pretty much all year long. Food is reasonably priced, drinks are STRONG, vibes are incredible. My only issue with it is that it is not close to anything. A rental car or paying $40-80 per taxi ride will drain your wallet extremely fast. On the plus side, the remoteness of the resort makes for a relaxing getaway!

So I actually work for Marriott, and was super excited to stay here because it’s a Marriott property. Unfortunately, I’m surprised it’s Marriott owned. Customer service was awful, people were not friendly at all, and room service/housekeeping did NOT do their jobs at all. Our trash sat in the room for 3 days in the same spot. ONLY the bed was made when they came to do housekeeping. Nothing else picked up or thrown away besides towels, and they weren’t replaced after being taken. If you need to make a request you have to walk all the way to check in because they don’t answer the phone. We were left with sandy floors and showers our entire stay, along with the pool being closed all week. The view is great, probably only if you get ocean view, but the rooms are very cute! Just not kept up with - room also had an awful stench to it from previous guests. If I had paid full price for this room without my employee discount, I’d be furious. The island itself is BEAUTIFUL, but you NEED a rental to stay at this resort given it’s literally isolated from everything. Wouldn’t recommend any of my family or friends to stay here. Sorry Marriott!

This place is beautiful and has so much potential but is poorly managed, maintained and staffed. Most staff said they were new. Most were very rude. Called the week before our stay and told the pool would be newly refurbished and open during our stay. Pool never opened and looked to have at least another week before it would be done. Food in both restaurants was sub-par. Shrimp cooked to the consistency of bubble gum. Staff that never refilled drinks. Requests for water to our room that never came. Asked for more coffee supplies and told to get it ourselves from the cabinet in the lobby. Ended our stay there early. Not worth what the rate is. Very disappointed when it is a Marriott property.

It was interesting experience. Looks like the resort once well designed now runs by the government!! During our 6 night stay our room was cleaned only ONCE and only because we went to the front desk and demanded service!! Pool not working . Waiting for your food at the restaurant for at least 45min to an hour. Half of the menu wasn't available ( even simple things like pizza) and no mention of desert whatsoever. Really feels like we were back to the USSR we left more than 36 years ago. The crew was understanding and did the best they could under the circumstances. Will not come back.