Mia. T.
Google
We’re currently two days into our stay at Caramello Palma Beach Hotel. The breakfast is excellent — fresh, varied, and well presented — and the pool area is clean, spacious, and a genuinely pleasant place to relax. These aspects have made our stay enjoyable so far.
Unfortunately, our experience with the staff has been far less positive. Arriving at 3 a.m., we were met at reception with nothing more than a blunt “what,” followed by eye-rolling and a sarcastic tone — not the welcome you hope for after travelling. The next day, a security guard approached us quite aggressively for not wearing our wristbands, speaking in a manner that felt more like a confrontation than a polite reminder. When I went to reception to get a replacement, the receptionist was dismissive, sarcastic, and visibly irritated, making the simple request unnecessarily uncomfortable.
The hotel appears to cater almost exclusively to German guests, which isn’t a problem in itself, but it does create an atmosphere that can feel less inclusive. Our room also has some maintenance issues — a leaking shower and a broken curtain.
Overall, the facilities and location have potential, but the unprofessional and unwelcoming attitude from some staff members leaves a lasting negative impression.