Jessie Contreras
Google
I don't even feel comfortable giving them one star; this place has the worst customer service, starting from the receptionist and ending with the manager. I booked a room from Feb. 13th to Feb. 17th. We got in late, and the office was closed. We found the security guard, and he let us in to a room (we thought that he had given us whatever room was available or he had keys to), so we were like, Ok, we'll go straight things out in the morning. When I go to the office the next day, I greet the receptionist and tell her my name, also that we got in late, and that the room we got is not it. She didn't even reply to my greeting; instead, she said, "What did you expect for $140 a night?" I was shocked that this girl was talking to me that way and looking at me with an attitude. When I asked to speak to the manager, she told me she wasn't in, and when we came back, to my surprise, the manager was way worse than the girl... As soon as I told her my name, she said, "I was just on the phone with Expedia, and they will help you find another place," so I was like, Excuse me, and you did all that without even hearing my side of the story. I am your customer and paying for your service, and her reply was, Yes, I am not going to argue with you; I just need you out of here." and I was like I wasn't arguing with the girl, the way she responded to me set the whole mood, how did you expect me to react after her talking to me the way she did?
My friend tried to work things out with her, even showing her the pictures of the condition the room is in, and still she did not care. Anyways, I felt the need to share this experience on here… I never leave bad reviews because I feel sorry for people if they end up losing their jobs, but this lady had no remorse or sympathy to leave me stranded on my first visit to this country. I have been traveling for a few years now, and I know that sometimes what the booking pictures represent is not 100% accurate, but there is no way I will willingly make a reservation for a moldy room and a beat up bed while on vacation.