Caribe Hotel

"I want to commend about customer services of Calvin the front desk for his exceptional hospitality. His advice on local attractions was invaluable, and his service made our trip more interesting. He was incredibly friendly and efficient. He made us feel so welcome from the moment we arrived. The service was impeccable!". Yes, the hotel is under renovation, but it has perfect air conditioning for the heat in Ponce. En fin Calvin gracias por todo. Espero que la administration del hotel valore el trabajo que haces q es exceptional ..

The place is being renovated....I guess....and everything is a disaster but the renovation doesn't excuse the bad shape of the rooms, I stayed in a cockroach infested motel for 28 dolars a night that was at the same level. Many pictures taken, hopefully I'll be able to upload them.

I tried to enjoy my stay but since is under renovation is a little hard. I'm a handicapped person and the room was nothing accessible. It had a bathtub and the toilet was too low and no handicap bars. The ADA room was on the second floor and there is no elevator. The pool is great but the chair for handicapped people is broken. I think we'll give them a second chance when renovations are ready.

Bey nice hotel. It's being renovated and needs a little attention to details. Our TV was not hooked yet, there were no hangers in beheld for toilet paper etc

This place is horrible. The carpet was old, dirty and damp. The ventilation didn't work, so the hotel put the AC on high at all times. There was even a sign saying don't turn the AC off! The room was freezing cold, wet and dirty. My feet were black after walking around for just a few seconds! Also, this hotel isn't family friendly. They don't even offer a children's meal. They tried charging my 2 year old 30 dollars for a plate of food! The TV didn't work either. We had like 2 channels. Also, the hot and cold water didn't work well. The pool water irritated my skin, I think they use too much chlorine. This hotel really ruined my trip.

Thanks to all the staff from the hotel. Every 2 months I stay in this place. I am very excited for the next chapter of the hotel with Hilton. Very soon will be a Hilton Spark. The remodeling is going fast. Ponce is Ponce

Low maintenance even thought they are remodeling the place is dirty an too mush noise. Rooms need update fast!! The Cofee maker should be replace. Rust in lamps really bad. Some pics included

This hotel is under construction and most of the things DO NOT WORK! The outlets do not work, the irons do not work, there’s of noise all day and night with construction workers. The pool rules are insane. No, food, drinks, coolers in the pool area!

Please don't ever stay here!! The most disgusting experience we ever had..more like a low class motel. The staff at night was rude flickering their fingers at you if they didn't want to hear your complaint. They have different rules according to your looks. The room was wet and very humid unless you kept the temperature at 55. We woke up soaking wet and grossed out. They have no ventilation in the bathroom. The room was dirty and the bathroom had mold. The rugs had stains that looked like blood and the lamp and tv did not work. I was charged $595 for three nights and an early check-in which resulted in them not making our beds...This was the worst experience we ever had in all the years of travel. I would give them 0 stars if I could. The front desk refused to give me a receipt and claimed they had to tweak my bill! They overcharged me and undercharged my sister-in-law for the same stay. This hotel needs renovations and training of an unprofessional staff. No one deserves to have to endure this musty and unclean experience for the high cost. Please don't stay here ever!!!

My group and I just had the worst experience with this place. The afternoon staff were rude, disrespectful, withheld info about our accommodations, and actively targeted us with differentiated rule enforcement. I get that there's a lot of anti-tourist sentiment in PR right now because some mainlanders have been complete douchebags and jerks. And because of that, I spoke with group about being respectful, following all COVID-related rules, and being good guests. We'd been on the island for 6 days before checking into Caribe Hotel with absolutely no problems whatsoever, until we got here. When we arrived before check-in, they allowed us to store our luggage in a meeting room. However, when we went back later post-check in my group was yelled at for going into the room (with the staff member there) because "we can't have this many people in the room". This was after my group was yelled at while quietly waiting against a wall in the lobby while I was getting the room keys, being told, "We cannot have this many people in here! You have to leave!". On our second night there, we came back into the hotel from dinner and the same staff person yelled at the group for forgetting to do the temp check and hand sanitizing. Again, we had no problem doing it - but the staff person's tone and volume were as if we had intentionally forgotten to do it. Here's the thing, though - I personally observed many people not wearing masks in the lobby, doing the temp check and sanitizing, and none of them were yelled at like we were. The kicker was the fact that at no point during our stay, until I called on the second night, was I informed that we were provided free breakfast as part of our stay. I even heard the same staff woman tell others that they did, but she never said anything to me. I checked my reservation, and there's no mention of it, so I figured that we didn't get it with our rooms. But we did, and we were never informed. That's breakfast for 20 people that I didn't have to buy for them elsewhere. The pool water was dirty and cloudy. The rooms looked like they hadn't been updated since the 60's. The location was out in the middle of nowhere. The one star is for the morning staff, who were kind and helpful. I would highly recommend NOT staying here.

It's all a façade. Once you walk in, it looks so glamorous. White piano. Beautiful furniture. Here is why I gave it one star. 1. I stayed in room 125. The beds felt like we were laying down on bricks. 2. The bathroom was leaking hot water. The bathroom don't look like a bathroom that belongs to a hotel. The bathroom look like they belonged in a studio apartment in the Bronx. They had shower curtain. Shower Curtains, that very unsanitary to a hotel that receives patrons in and out on a daily basis. 3. Elevator don't work. 4. The exterior looked like it belonged to the apartments building from the 60's. 5. Staff weren't helpful at all. Bad place to stay

Beds are full and wanted to charge me extra because my daughter was staying the night a surcharge of $25.

The manager at the front desk was talking on her cellphone and was in a bad mood, she was not trying to help us at all. We paid for our reservation and when we arrived there where more fees to pay. Horrible experience, do not recommend at all.