Cariloha Houston

Be aware before order anything! I ordered something on 18th, its been 2 weeks and still havent received anything. When l trying to get help they keep saying they cant do anything , they asked me to wait more. I couldnt even talk with management, no solution, no help. They just scammed me and they dont care the rest. Poor customer service. 1 star.

My mother and I recently visited this location this past Saturday 8/9/25. While I love the products and use them daily, and was excited to see what was available in the store. I was let down once we arrived, we were not greeted, the shelves were nearly bare, there was practically no products in the store. The attendant on duty was on her phone the whole time we were there and while other customers came in. Even after she got off the phone she never asked if we needed any help. It took us asking if she could help us which she did, but upon asking my questions she didn’t seem to have any answers other than what’s on the shelves is all we have. She never offered to see if the items I was looking for could be ordered on line and shipped to us. Needless to say we not only left empty handed but disappointed as well.

Great pollo shirt, feels cool and it's very comfortable. It also keeps its share very nicely. Will buy some more.

I've been here twice and the service is fantastic! I got my wife some pajamas for Christmas which she loves. She said they are wonderfully soft so we came back to try a bamboo towel set. The towels are so soft and absorbent it's kind of hard to describe but we have already decided we'll be getting more. Next up...bamboo sheets!

I hadn’t heard of a store that doesn’t offer any refunds at all but here it is. This policy was not mentioned by the salesperson or on the receipt. There is a small plaque near the checkout counter stating this absurd policy and that would be the only clue. If you do like the merchandise in this store, I would highly recommend ordering online, where there is a 30-day return policy and the goods are often on sale for 20-30% cheaper.

Sheets, pillows, socks, the works! I got my first pair of bamboo sheets from Linda and talk about soft! Like butter! Linda and Sarah have the best customer service and very knowledgeable about bamboo. Support small business! Great gift ideas!

Linda is awesome and so helpful. She placed my order on memorial day to get the best deal. And when fedex lost my package she got my in touch with their corporate office to get me help. Would highly recommend!

My new go-to place for gifts. Bamboo is just so soft and practical, especially in the humid Houston weather, because it keeps you cooler than cotton.

Great and beautiful sustainable bamboo store!!! So much variety for their products. Such as athleisure wear, sleep wear, regular clothes, socks, undergarments Bamboo sheets, pillow cases, towels and so much more. The products are very nice quality and great Value. I purchased some shirts and next time will be investing in some nice sheets. The bamboo material has such a soft and cooking effect. Perfect for this texas heat. The store attendants were so welcoming and answered all my questions. Also located in a great shopping center in the heights. Highly recommend this store.

Such a charming store and a truly remarkable experience. In a world of self serve products, I was pleased to see how helpful and knowledgeable the sales team were and patiently answered my questions about the products. I love super soft bamboo sheets and clothing but what a pleasure to find a store that has it all. Wow ! The quality of the sheets, duvet and duvet covers are out of this world and I just had to buy one of each and a night shirt, as well. I was pleasantly surprised to find this place in the neighborhood shopping center in the heights and the ladies at Cariloha just made my day. I am now spoiled for life and can't wait to go back for one of the towel sets next month. Michelle Houston,Texas

If purchasing a gift here, know that you cannot get a refund for the item, you can only make an exchange. This is true regardless of whether you have a receipt or come back within less than 30 days to make the return. The best way to purchase a Cariloha item is online via corporate headquarters, which does accept returns within 30 days for clothing and other items, not just exchanges. It also offers discounts that I did not see in the store. For example, after learning I could not get a monetary refund for a gift I was given from this store, the only item I saw that was appealing was a throw. This exact same throw is 40% off online via corporate headquarters, but I paid full price.

This place has the softest items ever. I love coming in here. Sarah is always so helpful and the owner Linda is wonderful. These are also the best towels EVER!

I went on a cruise and in the ports they had these stores. I bought two sets of the towels to try once I got back home. Omg I love love these towels they are so soft like whipped butter and they absorb the water off you immediately!!!! I'm so happy Houston has the store I've bought towels for all of my bathrooms now. I bought a few t shirts they are soft too.

So Galveston is where I'm going to go when I retire. In the meantime, I go there to get on a cruise ship. Walking around in Galveston, we noticed an outfit selling the ridiculously expensive but totally worth it Cariloha rayon sheets. The people at the store were really helpful and friendly. So why one star? It is because zero stars or negative stars is not an option. They didn't have the sheets we needed in stock. No problem, I want these sheets. I was told that I would get them in about a week, and that I would be emailed shipping information. Two an a half weeks later, no sheets, and no email. I called several times, with no answer, and left a message with no reply. I just called my credit card provider to make a dispute for the charges. This is not what I wanted to do, and the only time I've ever done it. The operator asks me if I want to dispute the charges because I no longer want the product. "No, I want the sheets, I still want the sheets." So she offers as a potential solution the delivery of what I ordered and paid for I have no idea how any of this disputing charges business works. I expect I'll get the sheets or the money back at some point. I'd rather have the sheets, and I'm not sweating two hundred bucks, but for calling multiple times during business hours and leaving a message with no reply?. No matter how much I liked the experience of the store and my wife liked shopping there, I would give the place a negative five hundred stars if it were possible. I don't want to, they made me do it, because I paid for something that I didn't get, and they didn't answer the phone, nor did they reply to my message. I am not sweating two hundred bucks, but I'm not laughing it off either. I can get sheets, or a refund. Dealers choice. I'd prefer the sheets. What they are not getting is a good review.

I bought sheets, towels and several clothing Items. Once I slept in these sheets I was in LOVE !!!! I will never get bed sheets anywhere else again !!! This is a great find in Houston and EVERYONE is so NICE

I love the bamboo clothing here. It is great quality, last forever and is sooo soft. You must come try this place out

If you experience sleeping on their sheets and pillow cases, you will be hooked for life! I had read about the Cariloha Bamboo products online. I went to the Rice Village location and bought the Classic sheets and pillow cases for our queen-size bed. I surprised my wife with them by having the bed all prepared. Their products are unique and top-quality, and fairly priced. You will immediately experience a significant difference when you sleep on their bedding products. The Rice Village location manager was very helpful and friendly.