Carlton City Hotel Singapore

Very nice hotel, clean and fresh. The concierge guy "Ravean" was brilliant 👏 very knowledgeable. Would highly recommend. |Very good location. Opposite the hotel is a convenience store open 24 hours a day. A money exchange place and a laundromat. Very handy.|The restaurant is NOT halal.

A great hotel with a good location ( near tanjong pagar mrt) with lots of eateries around. My partner and I stayed in a club room for 1 night. The room looks clean and new. The club lounge was very cozy and comfortable. Very good vibes for chilling there. It comes with small bites like sandwiches/croissant in the afternoon, whole day cookies ,biscuits , chips and juices available. However, we were quite disappoint with the evening cocktails. Saw many good reviews about their club lounge but I guess we came at the wrong timing as I heard from the manager that this weeks’s booking for club were less than 5 ppl hence it will only served Ala Carte items like spring roll and yakitori just that it’s unlimited serving. Kinda wasted as I was still looking forward to their seafoods ( based on those reviews) nevertheless, we were well served by Jasper and Rayyis. Even though we were the only guest at the lounge, they are always ready to refill our drinks for us. They were very friendly too 👍🏻hopefully next time will get to try their full menu.

Excellent hotel. Service at the highest level, special thanks to manager James. Check-in was done earlier, the room was given with a beautiful view on the high floor. Beds are comfortable, everything is clean, shampoo and conditioner are great. Breakfast is excellent. The metro is very close. Next to the hotel there is a street with cozy cafes and restaurants and a grocery supermarket. The rest is wonderful. I recommend.

Lovely hotel. Staff were always helpful and friendly. Location was superb - easy walking distance to many great sights and experiences. The MRT is only a few minutes walk too. The room was a good size, well equipped and very comfortable. Will stay again when next in Singapore.

Modern hi-tech room, spacious with all one would need. Very comfortable bed. Staff friendly and very helpful, especially front desk staff and concierge. Also enjoyed the rooftop bar. The hotel is conveniently situated on the edge of Chinatown which meant exploring and getting the Hop On Hop Off bus.

Great services by the service crew of Plate @ Carlton City. We had a table of 12 for a dinner and when we arrived, we were allocated 2 separate table of 6s as it's fully booked that night. Initially we requested to have them combine the table but because of the full resevation, they were unable to do so. However the restaurant manager and service went above and beyond, suggested and make a decision on the spot to reconfigure the table layout just for us so that we can all sit together despite it being dinner service and full reservation. Thanks for making our family birthday dinner enjoyable even before we started the mean! Kudos to the team @Gopola, Ellaine, AK, Ragin and Meera.

Thanks Reavan for assisting us with my luggages upon our checkout. This staff is very friendly and helpful during my stay in this hotel. All the staffs there are friendly too especially those in the Plate. Breakfast was good in a few days but you’re going to get tired of the same food for 2-3 weeks 🥴

Plate at carton city hotel staff is very guest friendly Izzuddin , Elaine , Devon, AK , Ray , Gari . Had my wife birthday dinner here and gifted with a complimentary cake ! Services was awesome . Came on 30/11/2024 they are all guest friendly and serves guest dearly. Please give them some form of appreciation for the good service provided

The lobby of the hotel was opulent and nicely decorated. However, the staff at the check in counter was subpar. They assigned the same room to me and another guest without knowing it. Instead of being apologetic, the staff blamed us for crowding her counter - and made us moving to the sofas in the lobby. We waited over 20 mins in which she handled other guests before getting to us again. I don't know why she had a bad attitude and pissed at us as she was the one who made the mistake. This hotel made a very bad first impression - paying over US$200 a night for an very unprofessional welcome The room was okay and clean. The hotel was close to multiple hawker centers and convenience to the metro station. I had no complaint about its housekeeping. I would never come back to this hotel nor I would recommend this hotel to anyone.

the hotel looks new and room service is so nice to give me fresh fruit..cannot wait to explore the sky bar and swimming pool

This is a fantastic hotel, well located in Singapore. I've stayed at this spot a few times and have always received excellent service. The rooms are always clean and spacious. The pool is great since there's great options for shade and sun depending on what you're looking for...you get great city views and creates for an urban oasis. There's a subway/metro station close by so it's easy to get to other spots around the city.

It was not a comfortable stay. Something in the road made us itch and hence we're not able to sleep the whole night.

Within walking distance of the financial district is Carlton City Hotel. This is a brand new hotel (or feels like one). Careful, taxis aren't quite familiar where it's located. Be ready to tell them it's at 1 Gopeng st. and not the Carlton Hotel (another district). This is a beautiful building that has a fresh, updated and chic feeling. The gorgeous chandelier in the lobby sets the stage for the rest of the hotel. The rooms are modern and accommodations very comfortable. It's outfitted with a pool and mini-gym that never was busy. The high rise bar is worth checking out for the views as well. The staff were extra accommodating, but one occasion I was misunderstood and given a 'yes' answer out of politeness. The front desk was pretty slow in servicing the line that was there for check in and check out as well. Other than this, I'd say everything went well!

Super nice, clean and convenient location. It's right across the street from a huge mall with food courts, access to the metro. The room was clean and spotless. We had a great stay!

This is a modern and recently updated hotel in Singapore's Chinatown. Only 1 1/2 short blocks away from the subway, the Tanjong Pagar MRT Station, so it's very easy to get around on public transportation from here. Within a 10 minute or so walk from the Maxwell Food Centre. But it may be hot and humid, so getting around in a taxi is another option. Also, the hotel is close to a variety of eateries, from the inexpensive, to bars and nicer restaurants. Some very quaint streets with traditional architecture and hip places to shop and eat. Including some nice bookstores. And there are also convenience stores and neighborhood shops nearby, where the locals frequent. A block over is a modern mini shopping center with more eateries. You can get your morning kaya toast and kopi and runny eggs there in the air conditioned building, while planning out your day's activities. The basic room we stayed in has high ceilings and comfortable beds. So good to come back to a room with air conditioning and shade from the heat and humidity. The bathroom has a standalone shower which has a handheld shower head plus a rain shower. It's high enough for the really tall guests. There is also a bathtub which has a window into the bedroom, but don't worry, you can pull down the shade. A good sized room for 2 guests. There's also a ledge against the window to sit on or place your bags on. Always good to have the extra space for your travel gear. We didn't opt for the higher floor, and thereby higher priced room. I believe higher floor rooms have access to a lounge, too. No views, but we aren't here on our first visit to Singapore to stay in the room. So much to see and food to eat during a short stay. The rooms are reasonably priced, you can book them through travel search engines to compare prices. Very nice service at the front desk, too. A nice place to stay in Singapore if you don't need to be close to somewhere else otherwise.

Great hotel for business trips! Hotel is brand new and proximity to the financial district is great. Proximity to nice restaurants in Duxton Rd is a plus. Staff were friendly and accommodative. Room was super clean and amenities meet expectations. Will be definitely staying there again on my next business trip. Highly recommended.

We booked at Carlton City Hotel for 12-15 July, purchased on Agoda.com. My travel partner and I could not travel due to an injury that has made me unable to bear weight on my right foot. I want express my disappointment in your hotel's response to this situation. Although the booking was non-refundable, I am surprised you do not have a provision for special circumstances such as an injury. For example, Singapore Airlines kindly waived our rebooking fees when we presented them with proper documentation of the incident. However, your representative only deflected us to Agoda when we called, and then the hotel declined our request when Agoda attempted to cancel our booking. True hospitality is revealed in situations like this, when you have the opportunity to help someone, even though you are not obligated to do so. We were excited to stay at the Carlton and would have happily rebooked at a later date if you would have extended that courtesy. Instead you held strictly to the booking terms and charged us for the stay - literally adding insult to injury. It's a short sighted reaction as our opinion of your brand is quite negative now. I encourage you to review your policy on matters such as this.