Carlton Downtown Hotel

We had an amazing stay at Carlton Downtown Hotel, where we celebrated New Year’s Eve and my husband’s birthday on 01/01/2026. The New Year celebration was beautifully organised, and the staff went above and beyond to make the occasion truly special. The food was excellent — delicious, well presented, and with a great variety. A special thank you to Nerissa, who looked after us so well and made our stay even more memorable with her kindness and professionalism. Great location, comfortable rooms, wonderful atmosphere, and outstanding staff. We would definitely return and highly recommend this hotel.

I have never experienced such poor service at a hotel in Dubai. The price and the level of service do not match at all, and in my opinion this hotel does not deserve a single star. During my stay, the customer service was extremely poor. Housekeeping repeatedly forgot to provide clean towels, were very stingy with toilet paper, and took an unreasonably long time to respond when called. On top of that, when contacting the reception from the room, I was constantly transferred from one department to another instead of having my needs handled properly the first time. This level of service is completely unacceptable. After checkout, the situation only became worse. Once the money has been taken, it seems impossible to get it back. It has now been 21 days, and I still have not received my deposit. The hotel cannot be contacted via WhatsApp, and when sending an email, the head office responds only to forward the message to the hotel. After that, there is no response at all. I find it extremely embarrassing that a hotel chooses to keep 500 dirhams from its guests. This was my first and last stay at this hotel.

Had an excellent stay for 3 night! The rooms are large and very near and clean. The service is also very quick. The food was also very tasty. The buffet spread was varied and nice. Amine was also very understanding and quick helpful during our checkout. Overall a really nice stay, would love to stay here again

Awesome hotel and great stay for 4 nights however just an improvement that can be made for room to have an extra socket near mirror which can be useful for lady prepping their hair. Otherwise everything was excellent. Recommended for the room, staff, service and the breakfast spread. Some view from their dining area.

We had a wonderful stay at this hotel in Dubai. The location was perfect, the rooms were very clean and comfortable, and the staff were extremely friendly and helpful. Mr Taj is vers friendly and nice. He is very professional and kind. He guild us for eveything. We will come back to Carlton downtown. The service was excellent and made our trip even more enjoyable. I would definitely recommend this hotel to anyone visiting Dubai.

Amazing rooms and great breakfast! Had a great stay. The views from the rooms are wonderful. The rooms are luxurious and comfortable. Can see burj khalifa from the breakfast and swimming pool area. Anime assisted us with the checkin and Abdul and Saif assisted us with our bags. We were a group of 7 people and were travelling to Abu Dhabi next. Malik and Ali helped us book a big cab in a great price that accommodated us and the bags easily. The entire staff is sweet, kind and extremely helpful. The hotel is just 200 metres from the metro making it really convenient to travel around major attractions. Loved our stay here. Highly recommended

Nice hotel in the financial center close to the main road. Back side of the hotel has bit of a relax spaces. Roof top there is a pool with nice view. Room is bit old but nicely arranged and clean. Air condition cannot control although there is a controlling panel and I had to request to the reception to send someone to fix it. But staff is really attentive. Restaurant is there for the breakfast but honestly I didnt enjoy the food. It didnt taste much. Normally I got good menues in Dubai other hotels but it didnt happen to me hear. But they put much effort to nicely present the food in all stations. I suggest you to focus on appetite and taste of the foods as well. I was bit early to the hotel and i was checking my early arrival but the request is cancelled from the hotel through booking dot com. But i took a risk and arrived early and reception arranged me a early checking for a fee of AED 250. Had a short stay and it rained a lot and flooded all near by roads. Anyway I satisfied my short stay.

Great hotel with amazing views of Dubai Downtown. The manager Mr Gopa understands customers very well. The 12pm checkout is quite convenient as it does not put guests under a lot of pressure to pack and leave and have breakfast.||Furniture is great especially downstairs and reception area. Having 3 restaurants in the builiding and which close very late is a huge plus too.||The recommendation I would give are:|1. To have more options on the TV channels|2. Round plug electric adapter for guests from countries that do not use square types.|3. Mentioning the 500AED deposit upfront so that guests plan accordingly.||Other than that I give Carlton Hotel Downtown a full 5 Stars.