Carlton - Europe Vintage Adults Hotel

The Carlton-Europe Hotel is a beautiful property located in the Interlaken Ost area, offering exceptional front-facing views of the Alps and the road below. The rooms are very well designed, comfortable, and aesthetically pleasing, with lovely balconies—especially in the higher-category rooms, which truly elevate the experience. The lobby area is warm and inviting, with a cozy, lodge-like atmosphere and a fireplace that adds to the charm. The breakfast area is spacious and offers a wide variety of options, making for a great start to the day. A special mention goes to our breakfast server, Andre, who was one of the few staff members who truly stood out with excellent customer service. Unfortunately, he was only with us for one day, but his professionalism and attentiveness made a lasting impression. While the hotel itself is stunning, I felt the overall staff experience could be improved, particularly at the front desk. We interacted with about three to four staff members—one was quite unhelpful and barely smiled, which was disappointing. That said, there were also a couple of younger front desk staff who were polite and helpful. A special thank-you to David at the front desk; despite being very busy, he consistently made the effort to assist us and was genuinely helpful. Overall, this is a beautiful hotel in a prime location with exceptional views, comfortable rooms, and great amenities. With more consistent customer service, it could easily be outstanding. I would still highly recommend the Carlton-Europe Hotel to anyone visiting Interlaken.

Our stay was absolutely wonderful! The hotel is vintage yet modern - keeping all the character and essence of the old-time hotel (1800s!) while keeping up with modern times for amenities. Our room was spacious and had a Nespresso machine! Ever since we arrived, the staff was extremely friendly and welcoming (I wish I knew how to spell their names!). The hotel is perfectly located only a short walk to the train station and a nice walk to the center of town. Breakfast was included and also wonderful!

I absolutely loved my stay at Hotel Carlton Europe! The hotel has such a charming vintage feel, beds are incredibly comfortable, making it easy to relax after a day exploring the city. Visiting during the Christmas season made it even more special as the festive décor added a cozy, magical touch to the entire atmosphere. Every corner felt welcoming, warm, and thoughtfully prepared to make guests feel at home.

I can’t say enough good things about my stay at the Carlton Vintage Hotel in Interlaken! From the moment my wife and I arrived, I was impressed by how perfectly located it is — just a short five minute and easy walk from the train station, which made arriving with luggage an absolute breeze. Once checked in, I also loved that so many great restaurants and shops were just steps away, so I could easily explore Interlaken on foot without worrying about transportation.||The staff were exceptional — extremely friendly and welcoming. Front desk were great, and all make sure every detail of my stay was comfortable and enjoyable, always greeting me with a smile and ready to help with local tips or anything I needed. Fabian and Steve were exceptionally helpful - and and Fabian especially was extremely helpful when I called the hotel in advance of my check in with some questions. ||My room was large and extremely comfortable and ideal to relax and recharge. It is listed as a "vintage" hotel, and it definitely has vintage charm. It is not your standard modern property, but the vintage charm is perfect and all the decor throughout the lobby and floors add to the overall experience. ||Overall, the Carlton Vintage Hotel combines an unbeatable location with warm hospitality and wonderful accommodations. It was such a memorable experience, and I wouldn’t hesitate to recommend it to anyone visiting Interlaken.

The best hotel in Switzerland, five-star service quality, five-star cuisine with not that high price. Thank you to the service staff for welcoming us with a smile, we have a perfect Christmas holiday. There is also a delicious restaurant next door!

If I could give this place more than a 5 I WOULD. First, its nice and close to the train station. Second, the front desk staff are wonderful. Third, the name suits the hotel perfectly - it is classy and vintage. We were lucky enough to book a top floor room (I THINK it was 403?) in the photo posted of this hotel on trip advisor its the little room with the tiny balcony top floor facing the pool area. I took a photo from inside (see attached) The room itself was fantastic, the bed was SUPER comfy, and all the added touches were charming and cozy. The breakfast here was also very good. We had the best time here and wished we had booked more than 2 nights!

It’s our first time visiting here in Swiss and I think this is the best hotel I’ve ever visited as everything was so beautiful in here and the room was so cozy, clean and huge that we had a great night. Especially when we checked in, the hotel employee “Nina” welcomed us and she’s the most kind and sweet person we’ve ever met. She kindly let us know info of hotel and some benefits we can use as a guest. It’s our pleasure to meet her. Thank you Nina. We’ll definitely revisit here and recommend visiting this hotel!!

Man, talking about a sweet vintage hotel where you travel through time. The lobby and hallway are filled with plenty of ancient reliquiries from old typewriters to old nokias and for sure in the lobby next to the receptionist, you can take a poopoo in the medieval-esque era 😀... if you dare 🤣 But so far, Nina and Michaela is very friendly and helpful, showing us places to go and where to find food and eateries. Overall, loved the experiences. Will update more photos soon

This hotel was very cute and felt very "traditional Switzerland" based on the decor. Lots of Knick knacks and antiques. Our room was very big and clean. I don't recall seeing elevators so I don't know if they have them. The hotel is about a 3 minute walk from the east train station, which was incredibly convenient because we got in late the night we arrived. Staff was friendly but there was a mix up about breakfast. We didn't reserve our room with breakfast included but a woman in the dining area said it was automatically included. Turns out we had to pay extra upon check out so that staff member gave our wrong info. It wasn't a huge deal but it's worth noting. This hotel checked all of our boxes for our short stay in Interlaken.

This hotel was amazing fabulous staff room was perfect clean and comfortable, views were awesome. Thank you for a most amazing stay, no children so super quiet breakfast superb.

Staff is great, very accommodating, but there is a nightclub underneath the hotel that plays loud music until 4:30am on Fridays and Saturdays. They could've told us about this when they booked the room. Do not go here if you expect to get a good nights sleep.

staff is ridiculously accommodating, view is absolutely gorgeous, breakfast and all other meals are above par. staff is always wanting to help you and they are extremely knowledgeable about the area. would recommend highly again.