Kay B.
Google
The Carlton-Europe Hotel is a beautiful property located in the Interlaken Ost area, offering exceptional front-facing views of the Alps and the road below. The rooms are very well designed, comfortable, and aesthetically pleasing, with lovely balconies—especially in the higher-category rooms, which truly elevate the experience.
The lobby area is warm and inviting, with a cozy, lodge-like atmosphere and a fireplace that adds to the charm. The breakfast area is spacious and offers a wide variety of options, making for a great start to the day. A special mention goes to our breakfast server, Andre, who was one of the few staff members who truly stood out with excellent customer service. Unfortunately, he was only with us for one day, but his professionalism and attentiveness made a lasting impression.
While the hotel itself is stunning, I felt the overall staff experience could be improved, particularly at the front desk. We interacted with about three to four staff members—one was quite unhelpful and barely smiled, which was disappointing. That said, there were also a couple of younger front desk staff who were polite and helpful. A special thank-you to David at the front desk; despite being very busy, he consistently made the effort to assist us and was genuinely helpful.
Overall, this is a beautiful hotel in a prime location with exceptional views, comfortable rooms, and great amenities. With more consistent customer service, it could easily be outstanding. I would still highly recommend the Carlton-Europe Hotel to anyone visiting Interlaken.