D S
Google
This hotel has many pros and cons, but misses the benchmark for a 4-star hotel in several categories.
The location could not be better, as the hotel is located in central Glasgow and is a convenient walk away from any sites, as well as two train stations. The hotel also provides a free mini bar, which is a thoughtful gesture.
The experience we had with staff was mixed. Several of the front desk staff were attentive and helpful. Others were completely disengaged and did the bare minimum to respond to our queiries. A young woman who was working on the morning of October 21st was incredibly welcoming; we also spoke with some of the cleaning staff and found them very helpful.
The rooms themselves were not in line with our expectations for a four-star hotel. There were no bathrobes or slippers offered and unfortunately we found that sections of our room had not been properly cleaned or serviced, as they still had prior guests' rubbish in them. The shower was impossible to adjust to a normal temperature, as it would range between freezing and suddenly scalding. The toilet sink was clogged. It was very dark both in the room and toilet; as we were attending a wedding it was incredibly difficult to get ready - we could barely see our faces, let alone shave or apply makeup.
In short, the hotel stay was fine and at the correct price point, we would stay here again in the future. I hope that the management can take this review as guidance for aspects which can be improved, as I feel all of these points can be easily fixed.
