Carlton Lausanne Boutique Hotel‎

I had originally booked a standard room and, on the day of arrival, I reached out to request a baby cot for my 8‑month‑old daughter. Between the phone call and my check‑in, I spoke with three different staff members—each of them very courteous. However, all of them consistently told me that the baby cot would not fit in a standard room (16 m²) and that I would need to upgrade to an executive room (20 m²) for an extra €50. Because of this, I agreed to the upgrade and paid a total of €300 for the night. Later on, I noticed that the hotel’s own website listed the same executive room at €200 for that very date, which left me rather puzzled. Once in the room, I also realized that the “baby cot” provided was actually more similar to a small bassinette than a full‑size toddler travel bed. Given its compact size, it was clear that it could have easily fit into any room with basic livable space—certainly even in the standard room I originally booked. Another point worth mentioning is that, in most hotels, baby cots are either provided free of charge or at a very minimal cost—usually no more than €10–€15. In this case, having to pay an additional €50 simply to allow the placement of a bassinette felt excessive compared to industry norms. While the staff were polite throughout, I couldn’t help feeling that I was sold an upgrade I neither wanted nor truly needed. The whole experience left me with the impression of being pressured into paying extra for a service that could have been accommodated without requiring a room change. Considering the price difference shown on the website, the situation was even more disappointing.

Stayed here two nights as part of a small group tour in Switzerland. Is a very nice property, furnished elegantly throughout the hotel. The room was nicely appointed, clean and comfortable, and air conditioning worked well (which was needed as it was unusually warm). Breakfast buffet had plenty to choose from and they served you whatever type of coffee you wanted. All the staff I interacted with were pleasant and helpful. Located right next to a transit stop on their "metro", which is helpful given how steep the main street is. Definitely a quality hotel.

Ok hotel but surely not up to 4-star standards! Spider nets in the room and on the balcony, leftover clothes from previous guests, super tiny elevator (small even to fit 2 persons) and very limited breakfast offer. The hotel has friendly staff and a good location. Last time I stayed at Mövenpick (also a 4-star hotel, unfortunately this this booked out) and these two are completely uncomparable.

Cons: Room and bath were small. Carpet was seriously stained and in need of replacement. Not in the older neighborhood of the city, away from restaurants and entertainment. Pros: Quiet area and rooms. Good breakfast buffet. Location close to Metro stop. Staff was helpful and attentive.Area is safe and clean.

This is a really good hotel and has many pluses. The front desk is friendly and very helpful. The rooms are comfortable with a good-sized bathroom. It is right next to the subway station so extremely easy to get around Lausanne. Even though its next to the station, we didn't hear the subway unless our balcony door was opened. Breakfast is available and has a good selection of items. ||However, the one thing that lowered my rating is that the carpets are very dirty. I did mention this to the front desk and she definitely acknowledged the issue and said they will be replacing them. I would consider the Carlton again but would want to know if the carpet has been replaced.

Stayed here for a few days with colleagues and it was exactly what we hoped for - a great experience. Excellent central location. Good parking availability. Charming atmosphere with a real boutique feel. Great value for the quality. Everything just works here. It’s reliable, well-run, and has that understated elegance that makes you feel comfortable right away. Definitely worth it if you're in Lausanne - I’d recommend without hesitation.

Service at this hotel was excellent. From check-in to check-out, the receptionists were absolutely lovely and went above and beyond to help me when I forgot to bring the right adaptor to charge my phone. Many thanks to them for making my stay run so smoothly! The only reasons for docking a star are: 1) the bathrooms are very small, with the toilet tucked very tightly between the shower and bathroom wall, so you’re squished each time; 2) there is lots of noise outside the hotel (bin trucks, deliveries to local businesses, general traffic) which, combined with the noise from cleaning staff in the hallway, makes it hard to sleep beyond 7:30am. It was okay for one night but for longer stays may not be suitable.

Sorry, this is not a 4-star hotel. Maximum 3 stars. The hotel is very old. That's why only one star from me. The rooms are old. The carpet is dirty.

I'm updating this rating because someone did eventually respond to my request to resolve the web reservation issue I described previously. I'll update this review again to reflect my experience once I've stayed in the hotel. Other reviews of this hotel can be found if you search "Carlton Boutique Hotel Lausanne" or "Carlton Lausanne Boutique Hotel." Same place, but seems like there is a lot of confusion over the hotel's official name.

Sometimes you walk into a place and feel like you're in a different time- when you come here, that will be one of those moments. The Nash Carlton is beautiful! I came to Lausanne for just a night with several friends, and I am in love with this hotel. The rooms are small, tv is tiny, and beds aren't so great. However, the rooms are beautiful, bathrooms recently updated with baths and my towel warmer is quite handy. I would definite recommend this hotel to my friends! We booked off of tripadvisor and spent $100 for a Friday night. Not bad!

Very nice small hotel with somewhat older design. Had a suite and balcony is quite lovely. Staff is extremely helpful. The only complaint is bathroom is rather small.

The huge and very comfortable bed alone was worth the money. The staff is friendly. The room was very clean. Being located just around the corner from the metro station make the hotel very easy to reach from the train station, city centre and the lakeside. The list price of more than 300.- CHF per night for a double room might be a bit expensive and more than appropriate. However, I got a good deal and only paid 110.- CHF for the same room. The only downside was the ugly view from my room.