John S.
Yelp
TL;DR The food is very good, I won't be coming back.
I really wanted to like Carmelo's, but our experience was a circus. One of the weirdest instances of dining out I've ever had. Part of me wants to chalk it up to Carmelo's being brand new, but the other part of me thinks that there is no excuse. You have to be great.
I made a reservation on Resy, specifying that it is our wedding anniversary.
We live in Cincinnati, so we are driving by at least 4 top tier Italian options to get here.
We check in. Wait a couple moments. Our table is now ready.
We are led to ... a high top-ish table in the bar area. Right by the front door. There is so much traffic with wait staff. People waiting to be seated. The bar is packed and if I reach out my right arm, I am touching a patron seated at the bar.
Not exactly romantic.
Our waitress comes, and I very politely ask if we could be relocated to the dining room as we are here celebrating our anniversary. A reasonable request in my opinion. She goes to check.
She comes back and states that those tables are reserved for folks with a reservation.
??
I tell her ... we have a reservation.
She leaves and comes back again, saying there's nothing available and "well .. this is it."
I get up and look into the dining room to see for myself. There are at least 4 open tables I can see. I decide to kind of just suck it up and try to enjoy my evening regardless. I order a drink.
A few moments later, a manager (I presume) stops by and apologizes for the mishap and says that he has "a VERY special table for us." He asks if I'd like to come check it out prior to moving. I say that I trust him and we gather our things.
He leads us to a private dining room, directly off the main dining room. If you've ever been to Boca, think of the secluded booth in the corner. However, this is more like a conference room shrouded by curtains.
So there we are, in a dead quiet room. At an 8 person table that looks like it was purchased at an office furnishings outlet. Talk about atmosphere! (Sarcasm). We legitimately felt like we were in a closet. You could hear a pin drop in there. At a massive table. Just so, so strange.
I now think that this "special table" was presented to us, almost in a mocking manner. I could be misreading that, but it certainly felt that way after being seated.
Still haven't received my drink.
At this point I feel like I'm in the Twilight Zone.
I think of the notable restaurants in town that Carmelo's is attempting to compete with. If I had secured a reservation there, denoting that it was my anniversary, 0% chance they stick me at a high top in the bar area.
I kindly inform the waitress that we will be paying for our drinks and heading out, as I had already secured a different reservation at one of the aforementioned 4 and notable restaurants that I had to drive by to get to Carmelo's.
At this point, a new manager comes to our table and very politely requests that we stay. He mentions that there is a 4 top in the main dining area and if we would be so gracious as to relocate, once again, they would be sure to take care of us.
I realize, hey, it's a new restaurant. Things happen. I'm here. I want to try the food. I'm starving. Let's do it.
Finally seated. I cancel my other reservation.
From there the dining experience was above average. The food was very good as I mentioned before. Our waitress was a touch slow, but again, new restaurant, figuring things out.
The dining room just felt like an empty room. With tables strewn about. Not the best description I realize but it didn't have that captivating ambiance like a Pepp or a Sotto. Perhaps a different flooring option, maybe a big chandelier? I don't know, hard to put my finger on it.
During our meal, I see the first manager retelling the story of our musical dining tables to what appears to be another patron. There were some eye rolls and laughs. I'm watching him the entire time. At the conclusion of his story, he makes eye contact with me, and he quickly looks away.
It was then I knew I would never come back.
I won't go into all the food details because you're probably bored of this review. Similar to how I felt after finally getting to a decent table. I wanted to kind of just eat and get out of there.
Oh and as far as the second manager's assurance to "being taken care of," we were comped a side of Polenta. Not that I was expecting a discount, or a free dessert, but you know what I mean.
Our experience was unforgettable, yet forgettable at the same time. While the food was extremely solid, you only get one chance at a first impression. If you want to compete with the big dogs, and draw clientele from across the river, you have to be on your A game, from the start. There is simply no reason for me to return.
If you live in the Covington area, I'm sure this is a new, great option for you. If you live in Cincinnati, it's not really worth your time in my opinion. You will go once and that will be it.