Carousel Cakes

All the desserts here are amazing! The customer service is amazing! Definitely some of the best cake I’ve ever had in my life!

This is one of the best bakeries that I've ever been to. The cakes taste nothing at all like the typical bakery cakes, which I don't like and will not eat. The cakes are very moist and flavorful, with a homemade quality that you just don't get at most bakeries. Every one that I've had is delicious, but my favorites are the Blue Velvet and the Chocolates, of which they offer several varieties. They're rich and satisfying, a small slice is enough for me. If you're going on a Saturday, beware...don't go too late in the day, they close at 1:00, nothing like getting your mouth set to taste one of these beauties and...whaaa..whaaa = CLOSED!

Always my go to if I need a cake fast. This is an efficient run business model. They freeze the cakes for fast service and never disappoint. This time we tried the New York Blackout Cake. This is sure to not disappoint. What is amazing about this business is that they ship overnight anywhere in the U.S.A. This place was Oprah endorsed. They also sell cupcakes, cheesecakes, and pies.

Well, it was birthday time again. My daughter wanted a blue velvet cake and of course, I don’t want to disappoint her on her special day. I always say you haven’t tasted cake until you had a blue velvet cake for Carousel Cakes. A few years ago my daughter wanted a red velvet cake for her birthday and my mom to me made the best homemade red velvet cake. She not with us anymore. So we tried Carousel Cakes and we’ve been Blue Velvet ever since. Best tasting cake I ever had. It just feels and tastes so good in my mouth. Thank all of you at Carousel Cakes.

My birthday cake was beautiful and delicious! I recommend the strawberry crunch cake and, of course, their delicious cupcakes! I ate them so fast that I forgot to take a photo 🤭🤫

I ordered a cake for my sons birthday Customer's service was not 5star but that wasn’t the issue… I would’ve gave it 4stars if it wasn’t for how the cake taste. It was TOO SWEET and inedible. I had 3 bites and if I had a 4th I feel like I would’ve became a diabetic. Which is odd because it’s not my first time. Literally no one could eat it because of how sweet it was . I was disappointed because I was looking forward to it as well as a few of the guest who have purchased before. It was SO BAD that someone asked me if I was Sure this was carousel cakes!! I am a reoccurring customer who normally buys cupcakes, this would be my 2nd time buying a cake. I really regret my purchase.

Exceptional Cake Bakery You will not know what to buy since there are so many cakes to choose from.....so try some cupcakes just smaller versions of the cakes available. They make speciality cakes and slso decorate cakes **** Stop on in give your Taste buds a little bit of Heaven

I went here to look for cakes for my mom until I was distracted by so many nice looking cakes. I couldn't resist the Blue Velvet looking cake, looked so bizarre but so good at the same time. I couldn't resist the urges to try and let me tell you , its beautiful and so delicious! I think I found my favorite go to store for now one :)

This rating is not for the brick and mortar store itself, but for the cake I ordered online. One of the best cakes I've had in a long time. Their cakes are super moist, made with fresh ingredients, and very delicious. Definitely a decadent treat. If you're ever tasked with purchasing a birthday cake for family, this is definitely a bakery your guests will ask for again and again. Cake was well-packed during shipping and arrived undamaged.

Best cakes and cupcakes! This is their central bakery location (they have storefronts in Ridgewood and Englewood), where they have a retail counter. You won't be disappointed with any of their cakes and cupcakes. Frozen cakes need 3 hours to thaw, FYI. Enjoy!

The first cake I ordered from Carousel through Goldbelly came perfectly cold/frozen without any damage and was delicious. Ordered again and it was horrible. There was only one cold pack and it was underneath the cake. It was completely melted and warm. I reached out to Customer Service and they sent a replacement. It too was not cold packed, received melted and warm and this was overnight shipping. It is apparent they only care about charging more through Goldbelly. What a shame. Also, the celebration it was planned for was disrupted as a result, twice!

Would Oprah Winfrey approve this Cake! I received my red velvet cake in a melted mushy mess. Called both Goldbelly and carousel and they blamed UPS but frankly it blame the company as they claim to be master shippers! Manager of Carousel was a bit dismissive but agreed that the creame cheesse cakes should be shipped overnight and that I will recieve a refund. Nonetheless I still dont have a cake for my event so shame on you! reading the other reivews this is an ongoing problems so dont ship Nationwide if you cant handle the HEAT!!!!!! I have pictures to prove it

The place is small but filled with amazing yumminess! The selection is vast and everything I have had from there is absolutely delicious!

The only place to go for a carrot cake! We will travel far and wide for birthdays, anniversaries, etc. However, they are frozen so they need to be picked up hours ahead of time and kept at room temperature to defrost.

I always had the blue velvet cake which is pretty good . I've heard about the cupcakes , however never experienced it . I was able to finally experience their cupcakes . I had the 6 pack. Cupcake flavors : cannoli , chip , Classic vanilla fudge , strawberry cheesecake and chocolate rum . The chocolate rum was my least favorite however, was still enjoyable . All the other flavors were incredibly amazing & tasty .

such a great little place to pick up fancy cupcakes. it's so hard to choose - they have a lot of great varieties. cake is really moist and tasty and fillings are really flavorful. I love that you can pop in at any time and leave with something great. service is quick! they also offer frozen pies and custom cakes - but I haven't tried this yet. definitely recommend that you check this place out.

This place is horrible! I called Carousel Cakes Nanuet, NY to order my son's birthday. I ordered the cake over the phone but the girl who took my order claimed the payment didn't go through. I told her I saw the payment reflected on my account but she insisted it didn't go through. I emailed them a screenshot of the payment and I was told someone would call me back. Today I was told they would give me a refund and recharge the debit card to make sure the payment went through. 3 hours later I get another call asking for my card info again because they claim they don't see payment. I checked my account and I don't see a refund but I see the original payment did go through. This is turning into a nightmare. All I wanted was to order my son's cake. I spoke to the Manager and although he said he was sorry he could not explain why my card was scanned twice and I still didn't get my order!

The carrot cake and the salted caramel cupcakes were so delicious! I really recommend them for all occasions

I order the pumkin and cheese pie thinking it was weird and why not but to my surprise it was pumkin pie with cheesecake at the bottom!

I went here to look for cakes for my mom until I was distracted by so many nice looking cakes. I couldn't resist the Blue Velvet looking cake, looked so bizarre but so good at the same time. I couldn't resist the urges to try and let me tell you , its beautiful and so delicious! I think I found my favorite go to store for now one :)

Just picked up my custom order cake from Carousel Cakes today. As you can see from the pictures I posted, Carousel Cakes clearly doesn't care about having repeat business. I emailed the bakery 6 weeks in advance and provided 3 high quality photos of my desired cakes at different angles. I specifically asked that the bakery copy the piping design, including matching the frosting colors exactly as depicted. Eva responded to my email and noted that they couldn't provide the fresh flowers, but will mirror piping and colors as shown in the photo for an additional charge, which I gladly agreed to pay. The bakery proceeded to charge my credit card for full payment of the cake immediately after the cake order was placed. All good...until the cake was picked up today for an event tomorrow. What I received was the cake from the second picture I posted. This cake looked like a 5 year old designed it. Looks nothing like the cake in the photos I provided them. The poor attention to detail and lack of care blows my mind. I'm shocked that Carousel Cake would give this to a customer. The condescending manager Paul made up every excuse under the sun to justify their poor product - that frosting color can never be matched exactly and that this was the bakery's interpretation of the cake. I provided the bakery with very clear photos of the desired cake. Not sure why "interpretation" was required. And a bakery not being able to match frosting colors?? I wasn't asking them to replicate a Picasso painting. For the most part it was fairly uncomplicated piping work. And if the bakery couldn't do what was asked, then at least contact me and give me the heads up. The manager then decided he wasn't going to speak to a woman and abruptly ended his conversation with me to have a man-to-man conversation with my husband. He had the audacity to tell my husband that nobody really cares about the cake especially at a 1st birthday party, essentially making me out to be some unreasonable woman who is making a big deal about a cake that a child wouldn't have any memories of anyways. Ironic comment coming from a business that sells custom cakes. Long story short, after squabbling with the bakery for 30 minutes, they agreed to "fix" the cake. My husband had to wait another 45 minutes for the grand reveal in picture #3. While it was an improvement from the original cake, the fixed cake still doesn't look remotely identical to the photo they were provided. I'll end my posting with inspiring words from Manager Paul - "...to the best of our abilities". And to the best of my abilities, I will be going elsewhere for all my bakery needs.

I placed an order for an old fashion chocolate cake with the chocolate pudding filling, let me say that as a chocolate lover, this cake is very decadent but everyone loved it!!! The chocolate pudding is just slightly sweet and the combination of the chocolate crumb topping was very well executed. I order a 10 inch cake on 11/4 for pick up on 11/5, for $28,. The order was not placed online because thats is for cakes that are shipped out via FedEx and i was picking up the cake in person. I also requested that they write on the cake with red "happy bday". I was told the cake can be picked up between 1pm and 4pm. Overall it was a beautiful presentation and quality ingredients. You can get a custom cake if you want as they have many ways to customize a cake but, i just wanted a simple chocolate cake and i didn't mess with perfection.

Great desserts , the pies are out of this world good . Cakes are amazing too . Staff is friendly and helpful

Ordered a few cakes/pies from my son's school fundraiser for Easter. I'm not usually a blueberry pie person but this crumble pie was perfect! Not too sweet , the fruit wasn't runny, the crust wasn't soggy and thr crumble didn't overpower the fruit. A little whipped cream or a scoop of vanilla ice cream... perfect dessert. As for the carrot cake, I was surprised it went so fast! Even my son who's not a fan of veggie sweets devoured a huge slice of this cake. Again not overly sweet, not overpowered by the cream cheese frosting and the cake was nice and moist. Can't wait to tuck into the apple crumb as well. I'm sure it won't disappoint. Delicious all around.

I have gotten several cakes from here and have never been disappointed. The chocolate mousse supreme is dangerously good.it can get crowded but that's how you know you are in the right place.

I don't leave reviews but after my interaction with carousel cakes I'm compelled to leave one. My wife took the 35 minute ride to pick up the US themed cake today and was told they were not in stock. The cakes here are always delicious but the customer service is always horrible especially the middle aged female who always feels the need to be extremely nasty and condescending. My wife asked when they would be in stock again and she said they didn't know. Fast forward a few hours and I call and ask if they are in stock, the lady on the phone says they have them now so I offer to pay for one over the phone to guarantee me one and she states that it's against their policy. I now make the 35 minute trip to pick one up to be met by "Miss Friendly" who proceeds to say they are out of them. No explanation, no reasoning just pure nastiness. Life can't be that bad can it?

Better customer service needed. . The past 3 years I've been trying to order custom cakes No matter if I call 4 weeks or 1 week ahead they can never accommodate. Always an excuse even when not busy. The counter help says let me check with the looks and right away say no. Writing on cake rushed always. Maybe being in business so long they lost there "Care for customers"

Ordered a Dutch apple pie from here for the holiday and it did not disappoint. So so good. I wish I had ordered more than one! Definitely coming back for more and for any holiday needs.

The Cakes are better in comparison to the cupcakes. Key lime pie is divine and the carrot cake is delicious. The only 2 cupcakes I liked was the red velvet and the carrot cake. Maybe due to the fact the frosting is cream cheese. The other cupcakes use a butter cream which taste like Crisco based...Yuck!

Amazing cakes. I drove 45 minute's to get my Daughter a B-DAY cake, picked up 2.. They we're both the best cakes I have ever tasted. I would make the trip again. TY.

I tried the chocolate mousse Supreme in November for my birthday and I was in love. Chocolate mousse is typically my favorite dessert but I find it super hard to find. This chocolate mousse cake was amazing. Since November I have been wanting to drive up to buy the cake again and bring it back home to the Bronx. This weekend we finally took the trip bought a small 7 inch chocolate mousse supreme cake and also a few cupcakes. We got the blue velvet cupcake and also their green velvet cupcakes to celebrate St. Patrick's Day. I was surprised when I pulled up to carousel cakes, it wasn't in a plaza with lots of other shops, it was in a more industrial part of the town. It also stated that it was a wholesale shop open to the public, there was a steady flow of people in and out and a line that moved pretty quickly. On the way out they had some free cake toppers to pick up to add to add to your cakes.

Best place to go for cakes and pies in the area, they're definitely worth the travel time

just gotten a red velvet cupcake from carousel this afternoon, it was their Tuesday special. it was delicious. i had their cakes too, and they were delicious,. will be back again soon

Decided to give this place another chance since I really enjoy d their cupcakes and I walk in and two of the decorators are BRAIDING EACH OTHERS HAIR! I just can not do it. I'm waving the white flag.

I came to carousel cakes because it was recommended to me by a friend. And I was not disappointed! I bought my mother's birthday cake here and I was really impressed by the quality of their ingredients. My mother's favorite cake is carrot spice cake and it was one of the best cakes I've ever had. The service is very friendly and fast. If you're celebrating an occasion where a cake is needed, I highly recommend buying a cake from here. If cakes aren't your thing they also have cupcakes for sale.

Ordered a childhood favorite, coconut custard pie. Gold Belly delivered the product in amazingly great condition. However, the product was well below my expectations. Mostly coconut topping but very very little custard & decent crust. Tried to contact the company but they had no email for feedback. Caveat emptor... if you're looking for a great coconut custard pie, look elsewhere.

Our go to place for all our holiday cakes and treats. Unbelievable quality that can not be matched time after time. Get your order early. They are a busy place.

Poor customer service skills! Loved the cupcakes but I will not be visiting again. A little hello and unbothered look can go long ways.

Not a huge fan of sweets much less decadent Red Velvet but this was awesome. Got it shipped by a relative. Covid cake! Can only consume a small amount at a time; it's like drugs.

I ordered cupcakes through goldbelly. Came on time, in perfect condition. Cupcakes taste fresh, good flavor especially in red velvet. The buttercream was decent. Would I pay what I paid for the cupcakes and order again? No. They are a meets expectations kind of place.

The cakes are and I'm sure will continue to be amazing!! The staff at the front counter though?! OBNOXIOUS to say the least. I have yet to have one experience where I've felt welcome, or properly taken care of. I genuinely thank the gentleman who was standing there when the woman at the retrieve area immediately said no to a cake I inquired about. He went back himself and came right back with it.

My review is primarily on customer service after they made not one, but two mistakes. We have ordered pies as part of fundraisers with a favorite being pumpkin cheesecake pie during the last few years. This year the fundraiser didn't happen, instead my sister drilove to Nanuet and purchased the pies in person. The pecan pie was amazing! The pumpkin cheesecake, was not received instead being a terrible pumpkin pie. As the pie accompanied us to Thanksgiving dinner, NO ONE ATE IT! I called Friday and was told this happened a lot! I could bring the wrong pie and pick another up was their answer!! Friday, my sister was at dinner, no pumpkin cheesecake!!! WTH! I expect a business to make good, offer something, say they are sorry...NOTHING.

My mom loves the cakes from here. She been a customer for atleast 10yrs. This place is a little out the way but well worth it. There famous blue velvet cake is Amazing! (Always light and butter with filling that is sweet but not overly sweet) I ordered a 2nd cake for my coworkers to taste and know Carousel cakes has 7 new fans for life

The carrot cake that was shipped to our house 24 hours ago is gone. Let that be a testament to the tastiness of Carousel Cakes!

We ordered a Blue & Red Velvet cake for our kids graduation and birthdays. Both were beautiful and delicious. I'd never heard of blue velvet before (vanilla cake based instead of the chocolate based red velvet), and I have to say... it's my new favorite cake!

Birthday time for me! More importantly what cake should I indulge in to celebrate? Searching for various chocolate cakes, I came across the Brooklyn Blackout Cake; seemingly a cake of the past, relegated to myth and lore. Reading about this cake, one of the best versions available was made by Carousel Cakes, so despite a pretty lengthy drive (70 miles one-way), I decided to pay a visit to their bakery. Let me tell you, it was worth the drive! The New York Blackout Cake was so yummy. The cake was ridiculously moist, bordering on a fine line of being too soft (where just a bit of extra softness would cause the cake to collapse), but stable enough to stand on it's own. I swear you could cut a slice with a piece of regular copy paper. These attributes show the skills on the part of the baker(s) at Carousel. Nestled between the soft cake layers were three layers of chocolate pudding. The pudding had such a delicious milk chocolate taste, but was not overly sweet. The pudding's texture was so perfect for me, with a consistency and texture akin to a slightly thicker version of whipped cream. My only quibble, as small as it may be, was the crumb the entire cake was coated with. I was expecting the crumb to provide a nice change up in texture from the supremely moist cake, but it was devoid of any crunch. The crumbs were almost the same texture as the actual interior of the Blackout cake, so it really added no benefit to the experience. Nonetheless, I was so happy to enjoy a slice (well it wound up being two slices) to celebrate my birthday!

Red Velvet Cake! Beautiful and delicious! Ordered this cake online to be shipped to my daughter-in-law for her 30th birthday in the midst of the Covid-19 lockdown. It arrived in beautiful, fresh condition with a 1 day delivery, on her birthday, just as stated when I placed the order. Pricey to ship a cake but worth it. I would do it again. Thank you Carousel Cakes and Goodbelly.com for being there when we couldn't!

Customer service is poor here. They are rude and act like they are doing you a favor. I like the blue velvet cake but you can basically get cale that's just as good with way better attitude like anywhere else.

I've ordered many of cakes from here last year both my kids birthday cakes were from here the blue and red velvets were hits that's it! I was totally pissed when I picked up my daughters second birthday cake which was requested to print a photo of Mickey Mouse in the cake. The photo already had "Happy Birthday" on it so I requested that they only write my daughters name on the cake. If I had picked up this cake the day before I would've demanded my money back. I got a tiny sloppy photo on the side of the cake and and "happy birthday" on it TWICE! I was so embarrassed of this cake and wasted my money. And the girl was super rude and unapologetic when I told her the cake looked horrible as if I offended her. She didn't say a word just sat there rolling her eyes! Just look at the photos I mean really what the heck is that!

I asked carousel to make me a custom cake... boy did they make me one beautiful and outstanding custom cake. As a food influencer, I wanted to do something fun for my followers sharing how I reached 6,000! They did an awesome job making a rainbow cake with sprinkles can't wait to order here again!! Awesome job 5/5 stars!:)

We ordered cupcakes for our sons 22nd birthday. The were moist and delicious!! Such a treat! Enjoyed by all

We are visiting from San Diego for the holidays. My aunt took us to this bakery and we walked out with 3 bags of cupcakes and cookies. Amazing designs and really delicious Christmas cookies. They melt in your mouth! We are back to pick up more cookies to bring to another family gathering!

A few friends recommended going to Carousel Cakes for a 30th birthday cake. It came out exactly how I wanted it and was absolutely beautiful. My friend absolutely loved it!

Excellent staff very nice . Cake was delicious would go back for sure. Many flavors .

Cakes and cupcakes are delicious! Def my favorite cupcake spot in rockland. The snickers cupcake is my favorite.

The blue velvet cake is beautiful and delicious! Moist and perfect!! The service here was wonderful as well ! I was referred by a coworker and really can't say enough good things - I've referred relatives and now we are all customers for life ! The carrot cake is also a fave!

I ordered a cake through Goldbelly and it arrived today. The Espresso/Bailey's. The cake is delicious. It is the best cake I have ever eaten in my life, plus it arrived here in Texas in perfect condition on an 88 degree day. I was born in NY and spent the early part of my life there and immediately recognized that taste that you only find in baked goods there. What a great memory. Recommended without reservation.