Carriage House

DO NOT RENT HERE. If I could do no stars I would. Upon move in, I noticed an infestation of roaches and cockroaches, the tub was not cleaned, the appliances are hanging off the hinges, and so much more things are wrong with the apartment. The apartment is unlivable. I refuse to move in here. I have consulted legal action to get out of this lease. My fiancée is pregnant and highly allergic to cockroaches so I’m very disappointed. Do not rent at carriage house!

Huge Shout Out To Britney , I was all out of options & came to her .. & Boy did she come thru.. Quick Process & Easy Asf , definitely easier than any other complex in our area … 10/10 & Dinner On Me Britney😮‍💨

I’ve been living in the Carriage House community for a year and a half. The area is very peaceful and pleasant, and the management is fantastic. Ms. Jackson, the community manager, is always kind and helpful. Every time I’ve had an issue, she’s taken care of it right away. I also really appreciate her warm smile—it always brightens my day.

I been living here for almost 4 years and I can say the current management for here is excellent. Brittany is doing an awesome job and will be right there to help you anytime you need it.

Britney is a wonderful apartment manager always helpful and professional and the community is peaceful and quiet, making it a great place to live. The maintenance team is awesome!

The manager Brittany is wonderful she treats residents as family and is very helpful around.

Here’s a more polished and structured version of your review that still captures your frustration and experience clearly: ⸻ Worst apartment I’ve ever lived in. On move-in day, my unit wasn’t even ready — the apartment hadn’t been cleaned, and the floors weren’t done. A lot of things were still incomplete, and even after moving in, the work remained unfinished. I had my truck fully loaded, ready to move in, only to be delayed due to the unit being unlivable. While living there, the ceiling started collapsing in multiple areas, damaging some of my belongings. Management refused to cover the losses. They also painted over the tub instead of replacing it and did a sloppy job. Security is another issue — car break-ins were common, random people would walk up onto the porch, and my bike was even stolen — and I lived on the second floor. Noise was also a big problem, with loud neighbors and frequent late-night gatherings. Avoid this place if you can. It was a frustrating and disappointing experience from start to finish.

I have been living at Carriage House for approximately 5 yrs at this point. All in all, it is a good place to live. Convenient location on Southside within walking distance of most anything you need. I have experienced several ownership/management changes over the years and I feel like the current owners/management have been the best of them all. The grounds are kept clean and serviced. Maintenance requests went from taking 2 months to be seen to now taking 24 hrs, sometimes even being taken care of on the same day you put in a request. The maintenance crew is respectful of your living space, friendly, and professional. The manager and the rest of the office staff are courteous and professional, and all seem to care about making sure tenant’s needs are addressed in a timely manner. Overall, living at Carriage House is a pleasant experience.

The assistant manager, Tammy, is simply outstanding!! I had an issue, that was extremely important to me, that occurred on a Friday. She absolutely bent over backwards to clear up the issue so that I would have peace of mind over the weekend. I have to add that the maintenance team, Charles, is very helpful. This apartment is convenient to restaurants, markets, malls, and little boutiques!. I am so glad that we found this apartment complex.

I want to put zero star for this place. I applied for the apt and decided not to before the move-in date. I told the assistant and cancel it. She did not respond that day, but one day after, she said she cannot do it and processing fees are non-refundable. I saw their policy that application fees are non-refundable which was $50. She said both cannot be refundable according their policy. I called the manager and she literally yelled at me. She cut off my words while I was talking to her, and yelled at me. I told her she was rude and she said she was not. She was crazy and unreasonable. She should have sent the policy through mail instead of yelling at customer. Then, after 40minus the manager called me to apologize and point out her policy sending e-mail. She also refunded the administration process fees. Overall, it went well at the end.