Michelle W.
Google
I have frequented this restaurant often over the years since it has opened.
I visited earlier this year on 1/9 for a birthday gathering and again by myself on 12/20. On the afternoon of 12/20
The host scheduled during that time was not as cheery & pleasant with me as she was with others.
I watched her interactions with customers that came to the bar alone or with a couple and the experience was very different. I came in around 4:15pm. I walked in & stated I wanted to sit at the bar,she said ok then proceededs to scroll on the monitor infront of her.I then say you need reservations to be seated at the bar? The entire bar empty,she then says you're good as long as you're gone by 6pm. There's no timeframe that I seen online but ok whatever I assumed again, maybe someone actually did reseve a bar seat.
I said yes that should be fine,she said ok you can sit anywhere on the end somewhere. Didn't think it mattered but I did anyways. After 15 minutes seated a small booth became available, someone sitting alone had left.
I asked the bartender can I switch to the seat behind me & he said he would have to check the availability,all I heard was NO..loudly(from HOST),so I assumed someone reserved it and would be arriving soon. Ok np I thought. A couple arrived and was escorted by the HOST to the bar and she left them with the words enjoy. I'm an hour in at this point,in comes a lady and she was walked over to the bar by the host,I could hearing laughing & talking as they're coming my way.
At that point I noticed everyone coming in after me was greeted properly and escorted to the bar. A guy shortly arrive and joined the lady besides me,walked over by the HOST of course. During my hour and 45 minutes I purchased 2 lemon drops & a Salmon Salad spending a total of $80. Before leaving I stopped into the restroom and once I neared the door she's says have a great night,I didn't say anything back,just exited.
As I'm walking to my car,I'm passing the booth that I asked to be switched to & no one still has yet to be seated there. She told me no because of what again and telling me bye was the most friendliest she was my entire visit with me. Treat others how you would like to be treated and treat everyone the same!!!! I've been many of times,normally in a group for a special occasion and had no issues whatsoever. But this time the experience was very different & uncomfortable,although it doesn't speak for the entire establishment & staff,she is the first person you interact with when entering the building.If I was a first time customer,that day probably would have been my first and last day patronizing the place. I can spend less somewhere near and get an excellent experience from the door to the table or bar. The bartender was incredible and very attentive and I appreciated that much after feeling out of place at first.
