Cartesiano - Boutique & Wellness Hotel

The hotel, very beautiful and clean. The rooms were clean and well decorated. Only negative, food.... Worst chilaquiles and tacos that we tried the entire trip. I wouldn't recommend the hotel to eat. Also, this may not apply to a lot of people. But hotel has many open air places, with beautiful scenery, but you're not allowed to enjoy a cigar anywhere, which it's understandable but a bummer for those who like to enjoy a nice cigar in a beautiful place. So overall, stay and amenities A+ but food F.

We loved our stay at Cartesiano, the staff was extremely attentive, accommodating, respectful and just overall nice. The hotel is lovely, we did not expect to be that nice and luxurious, the pool is amazing with great views of a cathedral. I even took a morning yoga class included in my stay, Sergio the yoga instructor was great, I felt comfortable and he was great explaining every yoga pose. The hotel has exceptional location you can walk to the center and has great places to eat near and even the hotel restaurants and cafe are great! I recommend and love to come back!

Excellent location, and amazing service, will definitely return! The rooms were clean spacious and a choice of varios fragrant was offered at the check in for the room. The outdoor and restaurant are cozy . We did not go to the pool but the patio is all in vegetation.|The hotel is close to Zocalo but far enough from the noise.

The staff at this hotel are rude and not in line with what I would expect for a 5 star hotel. Our room was not ready on time, they forgot to bring a bed to our room as promised so we had to wait a while to go to sleep until they could set it up. The room they have us was noisy and faced the highway and weren’t very accommodating when we asked to switch. They don’t have showers available if you want to stay and enjoy the pool past checkout time. Food is bad in the restaurant. On the plus side, the hotel is beautiful, well located and comfortable beds.

We had an amazing 4 day stay in Puebla for a wedding and the Cartesiano was the perfect choice!|Super nice hotel, great rooms, service and the food was really good|It’s perfectly located in the Old town and 2 blocks away from the Zocalo

This was one of the nicest hotels I've ever stayed in. My wife and I spent two days on our anniversary here and we will come back again if in the area. The incorporation of older historical building elements is spectacular.

The hostel is perfectly located in Mexico City for everything you need, they have a great free walking tour and offer a lot of events to people staying there. I think there could be some improvements, we got the private room which was a lot smaller than expected and had no window. Also we stayed there for 3 nights and they never once cleaned the room. Generally they treat you as a dormitory hostel stayer, even if you are in the private room. There is also only 1 place to plug your phone in, so as a couple this was a bit inconvenient. I also would not recommend the breakfast, it’s very very basic and not really worth it.

Great location, I booked my stay here due to the wellness's facilities. |My experience surpassed my expectations I strongly recommend if you want a holistically get away.

I love this hotel SO much! Beautiful interior and exterior, wonderful spa. I truly wanted to live here

This is the most amazing hotel ever!!! Super well located, excellent service from parking to front desk to restaurant to spa staff! Everything is mega clean, amazing pillows and rooms, balconies overlooking courtyard, we even got to chose a scent for our room! The pool is cool, the spa is lovely.. The restaurant staff is EXCEPTIONAL including the chef! He shared a recipe with me of his amazing babaganoush and he said he was pleased to share it with me so that i would have a piece of them with me! The staff was also very creative and these awesome decorations in the restaurant !

This has been an amazing experience in Puebla. From the staff to the experiences (laberinto, spa, restaurante, librería, etc.) to the amenities to the proximity of everything Puebla, this place is amazing and welcoming and charming. Can not find enough words to say how incredible this hotel is. From Karen to Gilberto to Alfredo to many more warm friendly staff. I only wish I remembered everyone's names. Thank you!

The good: it is a beautiful hotel, an almost authentic wellness program and except for one inept experience manager all the staff seem wonderful, on the surface. If you go for a weekend you are going to love it. My first trip was for two weeks. It was so wonderful, I went back three months later for their 30-day bespoke program. The bad: the hotel is void of leadership. The inter-department communication is ineffective and non-existent. The most competent staff person.... The wellness director who wasn't there when I was there, and considered a friend, told me to leave, knowing his colleagues couldn't deliver the goods on a $17k program at the hotel. In every other part of the world, the money for the week would have been fully refunded. In Mexico, apparently it is OK to promise the 'world', deliver on nothing and then blame the guest having bad energy, no matter how pampered the guest wouldn't be happy. The director of the hotel, and his wife who runs the restaurant which in a week got only two meals right out of over 20 on a specialized diet have yet to contact me. When I found out one of the wellness staff was the daughter apparently it was a faux pas to asker her to have her parents contact me. Now that it is partnering with NH hotels it can only get worse.

We are currently staying at the hotel and decided to have something to munch on- At first i got pissed whenI caught the waiter laughing at my back since Im having difficulty ordering in spanish. Even the manager laughed too but everything changed when I caught them.

This really is more of a 4.5 star hotel but that's not an option. I recently stayed for a weekend and had the following feelings. Pros: -Located near tons of restaurants and bars, as well as sights near the zocalo (center) of Puebla, easy Uber ride to Cholula -Great breakfast options included in the rate (pass on the bagels though if you're from somewhere where bagels are good like New York for me) -Nice rooftop pool area, as well as shaded outdoor eating/drinking area -Gym....that i meant to use but mezcal -Extremely comfortable bedding, spacious room and bathroom Cons: -Lighting around full length mirror and child height makeup mirror with no pivot ability, I'm sure a man designed these rooms -Small service gaps for a luxury hotel that are things that are easily rectified. For instance, between my first night and second night the espresso pods were not refilled as I'm accustomed to at other luxury properties. There appeared to be many people working by the pool area but it took a while to get the attention of them and a LONG time to get one singular drink (over a half hour), which is bad service/bad business.

The best hotel in Puebla. The beautiful atmosphere inside is captivating and the staff puts time into every detail. The food and drinks were incredible on site, with a gorgeous pool and calming spa. On our first day, the staff Welcomed is at our cab and grabbed our things from us and directed us to the lobby. We were then greeted cordially with refreshing chocolate and cinnamon drinks for our entire family of four. We were given all the details of the location and some wonderful tips on what to explore in the city. The staff took us to our room where we a chef had artistically decorated a plate of sweets to welcome us on our stay. The next afternoon after exploring the city we returned to check out the pool. We enjoyed a variety of hand made cocktails, local beers, and fresh juices. Our children feel in love with the pool, it is absolutely perfect for small kids as the depth is not too much. Breakfast the following day was impeccable, and again the service was outstanding. Our children ate pancakes and eggs while my husband and I enjoyed Enchiladas and juevos ranchero- a must try! The team made us mimosas and espressos and fresh strawberry banana smoothies for our littles. We spent the early morning and afternoon walking through the city, visiting the Catedral Puebla, El Calle de los Sapos (flea market right around the corner) and enjoying a tour of the city on a bus. When we returned to the hotel, we went back to the deck for some drinks and signed up for a massage. Within 40 minutes we were enjoying a gentle and soothing massage, complete with rainforest music, aroma therapy, and two pools (did not get a chance to go in, forgot bathing suit!) The team was excellent, I couldn't have asked for a better experience here. This was my mother in laws first massage and the team was patient and gentle the whole way through. The next day we enjoyed a quaint breakfast in the cafeteria under the lobby area. The kids loved this area and within minutes of us sitting down the server changed the television to a nice cartoon to ensure their enjoyment. Our food was delicious, the coffee was exquisitely sweet. We returned later to the gift shop on this floor to explore some of the local pottery of Puebla. On our final day, we had a marvelous meal at the restaurant, the sasahmi appetizer was incredible!! I settled on the the mole poblanos for my final meal in Puebla and needless to say, I choice correctly. My husband immediately begged to switch plates with me, as this mole was heaven on earth. (His meal was very tasty too, but mine was the clear winner!) We had our server take some photos of us with the Catedral in the background and we settled in for the night. Every detail, every aspect of this hotel was thoughtful and mesmerizing. I don't think I could visit Puebla again without staying here, my heart is filled with memories of its beauty and phenomenal staff.