Danielle V.
Yelp
The best hotel in Puebla. The beautiful atmosphere inside is captivating and the staff puts time into every detail. The food and drinks were incredible on site, with a gorgeous pool and calming spa.
On our first day, the staff Welcomed is at our cab and grabbed our things from us and directed us to the lobby. We were then greeted cordially with refreshing chocolate and cinnamon drinks for our entire family of four. We were given all the details of the location and some wonderful tips on what to explore in the city. The staff took us to our room where we a chef had artistically decorated a plate of sweets to welcome us on our stay.
The next afternoon after exploring the city we returned to check out the pool. We enjoyed a variety of hand made cocktails, local beers, and fresh juices. Our children feel in love with the pool, it is absolutely perfect for small kids as the depth is not too much.
Breakfast the following day was impeccable, and again the service was outstanding. Our children ate pancakes and eggs while my husband and I enjoyed Enchiladas and juevos ranchero- a must try! The team made us mimosas and espressos and fresh strawberry banana smoothies for our littles.
We spent the early morning and afternoon walking through the city, visiting the Catedral Puebla, El Calle de los Sapos (flea market right around the corner) and enjoying a tour of the city on a bus. When we returned to the hotel, we went back to the deck for some drinks and signed up for a massage. Within 40 minutes we were enjoying a gentle and soothing massage, complete with rainforest music, aroma therapy, and two pools (did not get a chance to go in, forgot bathing suit!) The team was excellent, I couldn't have asked for a better experience here. This was my mother in laws first massage and the team was patient and gentle the whole way through.
The next day we enjoyed a quaint breakfast in the cafeteria under the lobby area. The kids loved this area and within minutes of us sitting down the server changed the television to a nice cartoon to ensure their enjoyment. Our food was delicious, the coffee was exquisitely sweet. We returned later to the gift shop on this floor to explore some of the local pottery of Puebla.
On our final day, we had a marvelous meal at the restaurant, the sasahmi appetizer was incredible!! I settled on the the mole poblanos for my final meal in Puebla and needless to say, I choice correctly. My husband immediately begged to switch plates with me, as this mole was heaven on earth. (His meal was very tasty too, but mine was the clear winner!) We had our server take some photos of us with the Catedral in the background and we settled in for the night.
Every detail, every aspect of this hotel was thoughtful and mesmerizing. I don't think I could visit Puebla again without staying here, my heart is filled with memories of its beauty and phenomenal staff.