Cartier

In 2019, he asked me to marry him with the perfect ring that was to be a piece to pass down, my Cartier Trinity Solitaire. We resized it via Cartier, and it arrived the day before our wedding. On 9/21/19, we got married. It all played out as it was always meant to be, like a fairytale... Fast forward to 2024, I had to have my cherished ring cut due to my continued health issues and swelling. My finger was blue. We tried everything to get it off without damage. Cartier sent us to a preferred jeweler to have it cut. Now, currently, my ring still resides in Paris, from what we are told. We were initially told that Cartier would absorb 70% of the cost. We went through various individuals at our local store and via customer service, as each decided not to be available after their promises when we called back. The cost of repair they gave us after going back on their promises was $6,800. This ring was cut at the bottom to not disturb the setting, the diamond, nor the trinity golds on top. Meaning, the only part to repair is the yellow 18ct gold on the bottom. A gold band currently at Cartier is $780. A trinity band is $1,100. A trinity band with a diamond the same size as mine is $3,800. We do not understand why Cartier is charging this amount. We've requested an explanation with no response, other than, "that's just the charge." In addition, we were set to renew our vows at 5 years, but Cartier has had the ring since August 2024. It's now April 2025 and the last we spoke to them we were told they would only charge 30% of the cost. However, I called today to checkin and was told that's not the case and they haven't even begun repair. I just want my ring back and repaired.

To start. I am already a huge fan of Cartier in Vancouver Canada. It was our first time in Paris so being a fan, the 13 de la Paix store is a must for us since the history of this brand amazes us. We booked an appointment for April 23 at 12 noon but something came up few days before so we had to change our schedule. I tried to modify our booking online but there was no more availability. So we tried our luck and walk in on April 22 at 12 noon. The front desk was so accommodating while I was trying to explain our situation. After giving us assurance that it won’t be a problem at all, she referred us to one of the SAs named Liwen. Oh to say that she was a gem is such an understatement. She treated us as if it was our original appointment date and catered to every inquiries that we had. She was so attentive and very knowledgeable! She is outstanding in her field! Once were done shopping she gave us a tour after we told her that we were so happy and excited to finally visit the historic store. She was the one who took our photo in one of the most beautiful salon in the entire boutique. We came back the next day to have our wedding ring boxes personalized and we were so lucky to see her again and had a chat. She was so kind enough to offer us drinks (again) while waiting. It would have been better though if we had french macarons on the side to make it very french. Kidding aside, Liwen made our first ever Cartier Paris experience immaculate! It was so memorable and we can’t wait to be back and pay her a visit again! She deserves a raise without a doubt!

Best place to buy wedding 💍 ring and many other valuable ornaments each client are welcomed and served by individual sales person

I booked in advance. We were welcomed with champagne and show case of the maison. The SA was delightful and we had a fabulous experience.

I had an amazing experience at this iconic Cartier boutique. My client advisor was Jay Alexandrov who made my experience a truly memorable one. I was looking to buy a bracelet and wanted to see the Love as well as Juste Un Clou. He was extremely polite, knowledgeable and patient with me. He explained the history behind each pieces and allowed me to try on multiple pieces. My husband and I were equally impressed with his service. After we made the purchase, he even gave us tour of the iconic boutique along with the maison’s history. He even gave us excellent recommendations for local restaurants. Cartier Team and Jay truly made my birthday a very special one. I’ll always remember the service we received from this boutique and will definitely visit again.

I was fortunate enough to visit this historic flagship Cartier location. My sales representative, Eva, provided excellent level of service. The renovated boutique is absolutely amazing with multiple floors and unique and original design. I felt as though I visited a museum. Appointment reservations are recommended, but optional.

Eva and Roman were incredibly friendly, warm, and helpful, providing exceptional customer service as they guided us in selecting the perfect jewelry pieces. Their hospitality and willingness to share the beautiful history of Pierre Cartier made the experience truly special. The entire Cartier staff, including security, was welcoming and gracious. I highly recommend visiting the Cartier flagship store at 13 Rue de la Paix for an unforgettable shopping experience.

We had an amazing tour of this flagship store thanks to Lawrina. It is an impressive set up. Very modern and beautifully decorated. Sidicki from the fragrances was super helpful. He helped me find a perfect match for my taste and style from on of the store specific collections. He is very knowledgeable and personable! Not sure what else I can say. Love the products and it is an amazing experience to buy from this flagship store.