Alyssia &. P. M. &.
Google
The hotel is beautiful, with stunning grounds that create a great first impression. The staff were polite throughout our stay. However, the overall experience felt disorganized, which was disappointing given the hotel’s high standard and price point.
Before our arrival, there was an error with our booking made by the hotel. Unfortunately, this was not acknowledged at check-in, and no apology or gesture was offered to make up for the inconvenience - something we would have expected from a hotel of this caliber.
Our room was a good size, with a very comfortable bed. However, the shower gel had not been refilled prior to check-in and was empty. We raised the issue with reception, but even after the room was serviced, it still hadn’t been restocked, requiring a second trip to reception.
Another inconvenience was that both of our key cards stopped working during the stay - on the morning of a wedding we were attending, no less, which added unnecessary stress. Again, there was no explanation provided.
There were also several small details that, while seemingly minor, added up. The green light on the thermostat was quite bright and disrupted our sleep. Additionally, the complimentary water tank in reception was often empty, which gave the impression of poor upkeep.
Overall, the initial mishap with our booking unfortunately set the tone for a disappointing stay. While the hotel has great potential, more attention to detail and guest experience would go a long way.