Elizabeth S.
Yelp
For a five star hotel, the Carton House was a real disappointment.
The outside and grounds are impressive, to be sure. Two full golf courses tells you who the target audience is. This is a conference center/golfing destination that is geared toward larger groups.
I was supposed to share a room with a friend, and we were told there was a water issue so we were upgraded to each have a room. Awesome, right?The room was a nice size, and the bed was very comfortable. But the air conditioning wasn't working in either -- or in the hallway. When we told reception about this, we were told, "Maybe you're not used to the air conditioning in Ireland -- it's not as strong as in the States." We'd already been in Ireland for two weeks, and in every other hotel that had air conditioning, the AC worked perfectly. They said they'd send someone up to look at it; when we returned from dinner, nothing had been done and there was a small fan in the room that did nothing. I tried opening the window but had to close it quickly because it was so buggy.
The next day, I called someone else at the front desk, and they said, "Yes, yes, we know about this, we will look into it."
The staff feel like they're made up of people who are there to be trained; a real mish-mash of folks who didn't seem to particularly enjoy their work. Unlike every other hotel we stayed in throughout Ireland, where people told us proudly how long they'd worked in a particular place, stories about the area, and just about themselves, the people working at Carton House barely made eye contact (with a few exceptions). Understaffed bar and restaurant.