Caruso Place - Boutique & Wellness Suites

We were only in Naples for four nights and this was the perfect base for sightseeing. An easy walk to the port, two minutes to the opera, a minute in the other direction to the base of the funicular railway, very close to the fascinating underground tour, easy access to a metro station and a taxi rank round the corner. The bed was very comfortable, the shower lovely, and the people very helpful, particularly when our flight was delayed and we arrived after midnight. Would happily recommend or revisit.

I really enjoyed my stay at Caruso Hotel. The location is absolutely perfect — central, easy to reach, and close to everything you might need. The staff were extremely friendly and professional, always ready to help with a smile. The rooms were clean, spacious, and comfortable, and I especially liked the convenience of the keyless entry system with a code – simple and secure. Overall, a great experience. I would definitely return and recommend it to others!

I would strongly caution anyone considering staying at this hotel. For the two night stay, we only stayed one night - and that was reluctantly. TLDR: along with another guest, we were locked out of the property late at night. We checked in at 8pm local time on September 30. The hotel is in a shared building requiring guests to ring a bell out on the street for access. We were informed at the check-in that they are there 24 hours a day and we just need to ring 101 and the bell symbol to access the building, they will buzz the door to let us in. Our room was on the 4th floor (top floor, 5th by US standard), accessed by a single, tiny, slow elevator requiring a physical key (not a digital room key). We asked to use the stairs and were informed that the stairs do not go to the 4th floor (where our room was) but terminate at the 3rd. So, we were being housed with no escape route if an emergency occurred. (After we checked out they informed us via WhatsApp that there was a staircase they had not told us about, even though we explicitly asked to use stairs, and which I've never actually seen so I can't say for sure.) The door to the room from the hall was accessed by a keypad where you enter a code, but once you were in the room, there was no way to double lock the door (no deadbolt or chain to prevent someone else with the code from entering while we slept). We were not thrilled with the room. The balcony was shared with a kitchen that could be accessed by any guest with access to the 4th floor, so we had a glass door - the only window into the room - that could be physically accessed by anyone who went out onto that balcony. We kept it locked, but it was very strange to have a glass door that technically can be accessed by others. We immediately left the hotel to go to dinner. When we returned at 11:20pm, there was another guest of Caruso Place with his young son outside; they stated they had been ringing at the front door for access for 20 minutes. The young boy seemed really stressed. I'm sure I made him more stressed because I was really upset that the hotel wasn't answering the door. We repeatedly rang the bell for access (there was a digital confirmation once you pressed 101 and the bell symbol - you heard the ringing and "Caruso Place" displayed on the screen - so we were definitely ringing the correct property). There was no response. We called the hotel phone - no answer. We wrote on WhatsApp. No answer. We called on WhatsApp, no answer. We tried ringing other properties in the building. This all went on for 20 more minutes (so 40 total minutes if you include the time the British guest and his son were trying before we arrived). We were on the street with absolutely no way to access the building and get to our room. Eventually a man from the hotel who looked groggy - sleepy or drunk? - buzzed us in and then yelled at us saying we had never buzzed or called. I had been there for 20 minutes trying and getting the visual and auditory confirmation that it was ringing Caruso Place the whole time, with another guest doing the same. The "night porter" was very rude and tried to gaslight four guests telling us we had not been correctly trying to access the hotel- however we used the same method as we'd used a) when we arrived to check-in (when it worked fine) and b) to eventually get him to buzz us in. So how would that be user error? Anyway, we were stuck staying there for the one night because we could not relocate at midnight. The bed was comfortable, the room we happened to be assigned was quiet in an otherwise loud area, the location was central, but the security was highly questionable and the inability to access the locked building late at night was a deal-breaker.

We booked this hotel for our stay in Naples months in advance. A couple weeks before, we received a message that they would not have breakfast due to a fault in the kitchen. They offered alternatives so we proceeded. About 2 1/2 days before we were set to arrive, we received a WhatsApp message that our reservation was being cancelled due to an electrical fault. Called the hotel to discuss and reception was wholly unapologetic and said we could cancel our booking if we wanted. I asked if we had an option as it sounded like we didn’t. She said the option was we cancel or they cancel. Again, no further explanation or apology or alternative. We ended up scrambling to choose a last minute alternative hotel (which was lovely) but we were entirely disappointed with this hotel’s handling of the situation.

The room was recently renovated. Very modern and clean. The big disappointment was the AC. We told the staff it did not seem to be working well and they said it was turned down as much as it could be. The thermostat said 19 C but it was no where close to that. As a result, we spent a very uncomfortable night. Had the AC worked properly I would give this a 5 star but to spend as much on the room as we did and be uncomfortable is not acceptable.

A very nice hotel, located right on the Via Toledo central and busy street. The rooms are large, clean, comfortable, and the service is friendly. You have to take into account, that because of the location, on the main street, the area is quite noisy, throughout the day, until the late evening, and early in the morning hours. To solve this problem, you have to close the room window, that faces the street, and the noise is significantly reduced. For those who want to be right in the city center, close to everything - this is an excellent choice.

Very good service, but rooms are small and oddly arrayed. A good place if you want to be in the heart of Napoli at a boutique hotel.

Great central base. Really clean. A little tricky to get in after midnight, but perfect for a weekend away. Although in a bustling centre, amazingly peaceful and restful.