Caruso Place - Boutique & Wellness Suites

I really enjoyed my stay at Caruso Hotel. The location is absolutely perfect — central, easy to reach, and close to everything you might need. The staff were extremely friendly and professional, always ready to help with a smile. The rooms were clean, spacious, and comfortable, and I especially liked the convenience of the keyless entry system with a code – simple and secure. Overall, a great experience. I would definitely return and recommend it to others!

The good: The location is right on a pedestrian street in the heart of the city. The staff were very helpful and pleasant. They even prepared breakfast a little early for us to accommodate our tour schedule. The breakfast options were adequate for a small hotel. The room was very spacious and clean. The not-so-good: Noise. We had one of the spa tub rooms which had little natural light and the only small window was on an alley. So, we were treated to motorcycles rumbling, loud talking, breaking glass noises and more. I would recommend staying in a different type of room which I suspect would be quieter.

We booked this hotel for our stay in Naples months in advance. A couple weeks before, we received a message that they would not have breakfast due to a fault in the kitchen. They offered alternatives so we proceeded. About 2 1/2 days before we were set to arrive, we received a WhatsApp message that our reservation was being cancelled due to an electrical fault. Called the hotel to discuss and reception was wholly unapologetic and said we could cancel our booking if we wanted. I asked if we had an option as it sounded like we didn’t. She said the option was we cancel or they cancel. Again, no further explanation or apology or alternative. We ended up scrambling to choose a last minute alternative hotel (which was lovely) but we were entirely disappointed with this hotel’s handling of the situation.

A very nice hotel, located right on the Via Toledo central and busy street. The rooms are large, clean, comfortable, and the service is friendly. You have to take into account, that because of the location, on the main street, the area is quite noisy, throughout the day, until the late evening, and early in the morning hours. To solve this problem, you have to close the room window, that faces the street, and the noise is significantly reduced. For those who want to be right in the city center, close to everything - this is an excellent choice.

The room was recently renovated. Very modern and clean. The big disappointment was the AC. We told the staff it did not seem to be working well and they said it was turned down as much as it could be. The thermostat said 19 C but it was no where close to that. As a result, we spent a very uncomfortable night. Had the AC worked properly I would give this a 5 star but to spend as much on the room as we did and be uncomfortable is not acceptable.

I would never ever recommended any one to book and stay here everything went wrong about this hotel first of all they do not have a proper entrance and you have to walk almost 0.4 miles to get to this hotel as cars and taxis can’t go in. We had to carry out heavy suitcases to get to this hotel then we had to go through this small little door to get inside after 20 minutes of finding some type of way to enter. The service here is HORRIBLE!!! there is barely anyone in front desk to help us the only thing that was OK was the room. There were either big stairs to enter through this small door or side entrance up a hill mind you my parents are 72 and 81 years old no entrance for handcap which was very bad. The day we were leaving the hotel which was today there was no one in front desk for 30 minutes we called rang the front they left there phone in front no one was answering we were so worried the taxi wouldn’t come on time. THIS PLACE IS A HORRIBLE PLACE TO STAY DONT GET TRICKED BY THERE PICTURES ON ANY BOOKING SITE. It was a complete lie. The view is not of that beautiful gallery that they claimed was the view we thought we were in the inside of it. Just horrible will never recommend this anyone.

The staff were very friendly and helpful, making us feel very welcome. Our room (a suite) was lovely, with a very comfortable bed. The bathroom was nice too. Our small balcony was a great place to watch people go by on the busy Via Toledo below, but it was not too noisy at night as the patio door and shutters kept the sound out. It is a small hotel, so the staff multi-task and were happy to bring a coffee or bottle of wine on request. Breakfast was nice, with local cakes included in the buffet. As the hotel is in a pedestrianised zone you need to be prepared to carry your own luggage, and there is a single flight staircase up to the 1st floor reception when you arrive. This would normally be fine, but we had just been to a wedding and had more luggage than usual. During our stay we typically used the side entrance to come and go, as that was only a couple of steps down into the street. The hotel's location is great, with so many pizzerias and shops within easy reach. The Toldeo metro station is nearby too. It's only a 2 minute walk to where taxis drop off. We'd definitely return.

The hotel is located within walking distance to almost every site seeing thing you would want to do. It is also convenient to metro. The hotel is beautiful inside, the bedroom is spacious and comfortable. They provide a lovely breakfast. ||It is on a walking street so the taxi needs to drop you a very short distance away. Also if you arrive late evening get very detailed instructions on how to get in. ||I recommend to my friends!