Casa Andina Standard Puno

If it is “one of the best hotel in Puno”, change your mind. A terrible experience. The staff at the reception was PERFECT, but the room was poky and with the moquette. The breakfast was the worst I have ever seen and the waiters and waitresses were REALLY slow in cleaning and they did not help with some requests. Did you ever seen an international breakfast without still and sparkling water (I mean, not hot water)? I didn’t… I asked for it and the waiter went in the kitchen and came back with a SINGLE GLASS of water for me… but I don’t know where she got it (is it tap water? From a bottle?). The position of the hotel was perfect… but, then?

The hotel is quite good, with comfortable rooms. However, it could use a bit more cleaning. It was somewhat warm since there was no air conditioning, and there was only a small window for limited ventilation. On the bright side, the breakfast was very good, and the location is excellent.

Hotel clean and well equipped. Rooms well designed and appointed. Communal areas were good. Staff helpful at all times… especially… |During our stay (not while at the hotel) my mother had a fall and broke her kneecap - the staff couldn’t have been kinder or more helpful. Reception and hotel porter staff particularly caring and went out of their way to help and offer kindnesses. It made a difficult experience far more bearable and we owe a huge debt of gratitude to them. Thank you

The bed for a couple was pretty big and comfortable, we had access to the tv in English and Spanish, the attention was amazing, the manager and Staff were kind and helped me any time, even when I asked about tours with guides or safe taxi to explore the city, also the Rates were fair for the service that they provided. Thanks guys :)

My husband and I spent three nights in Casa Andina Standard Puno. The staff was really friendly and helpful, including a welcome surprise for my husband's birthday, and also providing their best help on our first night when one of us got food poisoning. The hotel is really well located in the centre and easily accessible by car. The buffet at breakfast is also really good with many veggie options.

Very comfortable hotel with good buffet breakfast. They do not have any private parking so we had to leave our motorcycles on the street. However it was very quiet and secure. Incidentally this hotel was much cheaper booking online in advance than walking in off the street, seems very odd.

For the staff we would give 10 stars if possible. I was not feeling well due to altitude sickness and the gentlemen who was at the reception on the 4th of June around 14:00( I unfortunately can’t remember his name ) helped me to find a delivery service to get some food to the hotel. His colleague Oscar suggested taking oxigen for free that they had in the hotel for guests suffering from altitude sickness. We had a small issue in our room and we were immediately relocated by the staff Thank you so much to all of you! Casa Andina would not be the same without its excellent staff!! Thank you very very much !

The rooms are nice and clean, we are here with a group so not sure of the price. The staff are great, the only draw back are the eggs at the breakfast buffet (which is included in the rate) need to be cooked more, lol they are pretty runny for scrambled. No hesitation in suggesting you stay here for a basic clean and comfortable stop over,