Rick L.
Yelp
It was the worst experience in a very long time for me. First, if you go to their website, the very front page states a/c as an amenity. Then you book your room. Did I look at the fine print when seeing if the room had a/c? no, why would I because it already said they had it.
So yes, I get to my room, and no a/c.
The manager acted as if this was the first time she has ever received this complaint, yet on other sites, such as hotels.com, there are many more just like it.
Second, the room didn't have any electrical outlets near the bed, NONE! We both have CPAPs and need them for health reasons. I explained this to the same manager, and she said she didn't have any electrical extension cords. We had to sleep the opposite direction on the bed with our CPAPs barely reaching the outlet near the front door (that was the closest).
Third, I decided to come back to my room during the afternoon to rest, only to find it wide opened and the lock in pieces on the floor. Did the same manager try and contact me? Of course not.
In regards to all of my concerns, here is what she said:
First, if you look at the NEXT page on the website, I didn't book the room with a/c. On the second page, after the first saying it had it.
Second, when checking out, there were extension cords in her office. I asked the same exact manager why she didn't let us use those, and she said they were for her maintenance crew and that I should go buy my own. She even said electrical outlets weren't stated in the booking, so she didn't have to guarantee them!
Third, the same exact manager said she had no way of contacting me about repairing my lock. Wait, again, she lied because she had my info when checking in and during the reservation process.
After getting back to the States, she refused to refund any monies. I wasn't asking for all. She then stated, which I have in written email from her, that she RECORDED our conversation, both audio and video! Did she ask for my permission? NO! Very creepy management. Do yourself a favor, do not stay here, you will be very disappointed.