Casa Condado Hotel & Residences

To whom it may concern, I came to Puerto Rico on a family emergency and needed a place to stay. I had book this reservation online thinking I was getting a 2 full beds. The description said (Ground Floor Studio) so not knowing what beds we were getting I spoke to a manager at the front desk to find out if they have 2 beds available. She told me no they didn't and then gave me an attitude and said she not going give me a refund. This was within an hour of booking and failed to help me in my situation. I made sure to call my bank to notify about my situation and to dispute my charge for this transaction. I did not reserved this room in advance so in my situation this happened the day of after getting charge. She should had refund me atleast my money back. I'm not happy how she handle this situation and on top of her attitude she was being disrespectful. This was very unprofessional

Came to PR and booked a stay at Casa Conrad Hotel. My flight was delayed and spoke with Elizabeth Dias the manager who let me do a late check in. I get to my room (#26) at 3am and the floor is unswept with a roach the size of my hand. I inspect the room and find hair on the white bed sheets as well as roaches coming out from the cabinets. I immediately text Elizabeth who said this must be because the door has a crack and that they come to spray for roaches twice a month. She moves me to room 3, this room doesn’t have a fridge or stove but at least no roaches. I inspect room 3 and we find pubes all over the towels and curly coiled hair in the shower from the previous visitor. We text Elizabeth and tell her the situation and ask for new towels. Her reply is “at this point I’m trying to help you but this all seems to complicated. At this point it’s best for you to exit the hotel and I’ll work with the refund. Please prepare and exit the room.” At this point I’m very frustrated, it’s 3am I just got off a flight and came to my paid for hotel, and now I’m being asked to leave because I have complaints about roaches and pubes on towels. We speak with Elizabeth and she’s able to offer two shooters at the bar downstairs. She said that is all she’s able to compensate me for. I didn’t feel like continuing to argue so I tell her I’ll take the shots and just talk to her tomorrow. She says she will arrive by 10am. I check in all throughout the day and Elizabeth doesn’t come in to work. She has a very kind employee who tells us Elizabeth alerted her of the situation and apologizes. We go on about our day and try to forget about this horrible experience. We get back to our room later in the day flush the toilet and water explodes from the top lid. I run down barefoot to find help. The employee contacts Elizabeth and maintenance and gives us a new room (#7), we set out stuff down and from behind the mini fridge, ROACH! No resolution! Jean Echevers is owner, BBB COMPLAINT IS FILED. if I can give this place zero stars I would. PR TRIP WAS RUINED!!

If I could give this place 0 stars, I would. From the moment we walked into our room, we wanted to leave. We walked in to a super hot and humid room that hadn’t been swept in who knows how long. Leaves and random bugs all over the floor. Hair all over the bed and then a 3in roach laying on the ground dead!

ZERO STARS!! ROACH INFESTED!! Rooms are dirty with hair left from previous guests. Toilet leaking water. Manager Elizabeth Dias is unable to help with any of my issues, her only resolution was to offer me a shot. Completely ruined my trip to PR!

Room clean and located in a great area close to beach. No hot water after 5pm Elizabeth was quick to respond to all messages. Building very quiet 🤫 I would definitely stay here again. Great experience 👍🏾 👌🏾

Pros- great location, property management very responsive, clean, spacious shared living area with kitchen and refrigerator. Easy check in. Cons- very small only full sized bed even though we are small people, light shining through in the middle of the night and no black out curtains which left the room lit, uncomfortable pillows and mattress. Only two towels with no hand or face towels, one bar of soap and no body wash. Very basic small room, for a “deluxe.” No elevator so we had to carry our suitcases two flights of stairs.

Our stay was AMAZING. The room has A/C and hot water 😊. It's not fancy at all but why spend so much money for a hotel when you can spend your money enjoying yourself on the Island. I will definitely be back. It is surrounded by tons of restaurants and the beach is right down the street.

I gave it 4 stars because the breakfast is a GREAT DEAL! 4 of us stayed here while the rest of our party stayed across at the Palm. We paid less than half, but we had half the amenities. We knew that going in. However, we did not know that the complimentary breakfast would be so wonderful! Our friends at the Palm got cereal and muffins, while we got juices, bacon, eggs, toast. One could choose from: Cuban, Puerto Rican or Americano. Plenty of coffee. Please leave a tip for the wonderful staff. In the rooms, we needed bigger towels, more soaps and shampoo, a holder for the toilet paper, the safe did not work, the pillows were too flat. The AC was good, tho, and the bed was firm and comfortable. Fortunately, we slept, ate breakfast, and left for all 5 days! The loggia was nice, we played cards there one night w friends. If you're on a budget, stay here. You can walk to the beach in 3 minutes.