Bo-Yu Chen
Google
The photos and descriptions on their website are misleading. I booked a "Deluxe Room". On the website, it says "The rooms open to the lush green garden", which is not true. To be honest, they have a nice garden. Unfortunately, the room I got did not open to it, instead, it was on the first floor with access to a tiny patio. When I raised my question to the hotel, they claim that patio is equivalent to the garden, which is hardly acceptable to me. I stayed there for 3 nights, and for the 3rd night, the hotel asked me to move to another room because they needed a twin-bed room for their next guest. The room finally gets real access to the "garden". However, I realised that room was 50% larger than my previous one, and they just put the rooms with very different sizes under the same category "Deluxe Room", and I can see the photos of this larger room on their website, that's why I was misled that this should be the room I expected, not the previous small one without garden access. Disappointed that the hotel uses misleading photos and description to confuse its guests.