Benjamin D.
Yelp
We attended a pool party, expecting a fun and relaxing time, but it turned out to be anything but. First, we were charged about $45 just for entrance, which seemed steep but we thought it would be worth it. At the entrance, they told us we could sit anywhere, so we chose a spot by the pool. Then the unpleasant surprises began. Apparently, sitting by the pool came with an unspoken 3,000 pesos minimum spend, which was never mentioned at the door.
To make matters worse, towels weren't even provided. If you didn't bring your own, you were forced to rent one for an additional $10. None of these ridiculous charges or rules were communicated beforehand.
For the price, you'd expect much better service and transparency. Instead, it felt like a complete money grab with poor management. Wouldn't recommend wasting your time or money here.
Their response: Your today's attendance was in our Naked Pool Party from 3 to 8pm hours. We charge pre sale tickets on the Eventbrite platform and ticket sale at the door of the event at a different cost. This is a regular practice in the pool clubs, hotels, and entertainment industry. The cost of the entrance is the cost of using Pool Club PV facilities as It is the heated pool, jacuzzi, showers, bathrooms, jardens, and playground area. Also, the entertainment with Gogo Dancers, show, games, host, music, and amazing dj. We also provide P.R. discount codes if you mention the name you received 10% discount if not regular price.
As Pool Club inventory of lounge chairs, circular beds, and cabanas, we offer the opportunity to rent those with minimum consumption in the pool parties as regular hotel and pool clubs industry does. We do inform all our guests about the cost of a specific inventory of furniture and the general area with tables, tall chairs, and couches with no minimum charge of consumption. Towels and lockers are not included and have a cost of 100 pesos rental and 100 pesoa deposit. We always explain to our guest when they require the service.
We are very sorry you didn't get the complete information of the business and costs.
My response to their response: Thank you for your response, but it misses the core issue.
We understand that pool clubs and hotels often charge for facilities, and we don't dispute that. The problem wasn't with the idea of minimum consumption or towel rentals--it was with the lack of communication about these charges upfront. When we arrived, we were specifically told we could sit anywhere, with no mention of a 3,000 peso minimum spend for certain areas until after we had already settled by the pool. That's where the frustration lies: being blindsided by unexpected costs that weren't disclosed at the entrance.
Additionally, while you mention informing guests about towel rentals, this information was never provided to us upon entry or in the ticket details. Transparency goes a long way, and unfortunately, that was lacking during our visit.
We hope you take this feedback seriously and improve communication with future guests to avoid similar disappointments.
And as a side note, while I understand you're trying to clarify the nature of the event, disclosing that I attended a naked pool party is unnecessary and frankly, unprofessional. The focus of my review was on the poor communication regarding additional charges and not the type of event. My privacy and the privacy of other guests should be respected, regardless of the setting.
That said, my main issue remains: the hidden costs and lack of transparency about minimum consumption fees and towel rentals.
