Deniz Öztürk
Google
OVERBOOKED AND NO REFUND, ON THE STREETS AT 1 AM They still didn’t refund me it has been 17 days. No response to the phone or emails.
Welcome to the nightmare. The reviews about pest control are true, big bugs walk in front of you everywhere and when you tell it to the reception they ignore you. I checked in online then I came to hotel. The nonchalant receptionist looked at her computer, gave me the keys. We realized there is someone else in bad. She tried to tell me it is clean and there is no one sleeping on it. I had friends waiting and a dinner reservation so I told her to please fix the issue until I come back (good 3 hours). No calls no message. I thought they found me a bed. Thank god the other girls dropped me off and when we came she told me with a straight face there is no rooms, they overbooked they will refund via credit card. I asked them as a young girl at 1 AM why should I wander the streets. It is my first day in the city, I don’t know portuguese and the city is really small. She said they called another hostel they have space, she didn’t even call us a taxi. 1 AM walking in the streets with heavy luggage I wanted to cry. I went to the hostel they mentioned. They didn’t even call them. I found a room myself and my friends had to walk and wait for me to be safe for half an hour.