Suzanne Cohen
Google
Set on the hill tops of Serra da Estrela.
Rooms and living spaces with understated retrained class and comfort. Alot of attention to design and detail. Sumptious room amenities. Except for a design fault in the shower screen, which house-keeping promptly dealt with... the room was impecable.
A delious, generous breakfast & afternoon buffet served and excellent dining restaurant. Wait staff, like that of the entire hotel, ran politely, friendly, calmly and efficiently.
From check-in to check-out the staff could not do anymore to ensure a warm, welcoming, calm stay. Highly recommend to join both the onsite and off-site activites. Again, all guides and procedures run like a Swiss clock.
The hotel itself is a star of the Serra, but it is the care of the staff that makes your stay heavenly.
Can not wait to return... with clients, friends and family.