Casa de Avila Hotel

I had an issue with the hot water that was promptly resolved (it might actually have been my mistake; I was probably turning on the cold water instead of the hot one… shame on me!). The room was clean and spacious, and I loved watching the sunset from the terrace just above my room. The whole place is quiet (perhaps also because I visited off-season), with vivid colors and a lovely green garden. Breakfast was great: fresh fruit, yogurt, cereals, bread, and a main dish with meat and rice, plus eggs available on request. The location is very central, and the staff was incredibly kind, patient, and welcoming. Overall, a really pleasant stay!

We arrived at 06.00 in the morning, having booked the hotel through Peru Hop. At the time of booking we requested an early check in, understanding that this was a payable extra, but this was not confirmed. Before arrival we contacted the hotel & asked if we could book an extra day so that on arrival we could check straight in. We received the reply that the reception was open 24/7 but no actual answer to our request. On arrival we were all told, approximately 7 rooms, that the hotel was full so we had to wait for rooms to become available. ||We were told we could wait in a lounge area, we were here for a short time & were then told we needed to leave it as the hotel wanted to clean it. We then had to go & sit in the gardens, this was before 07.00 so it was quite cold. Approximately 08.30 I went to the reception to ask that if a room became available would they contact us via WhatsApp on the number we had given on the registration form. I was brusquely told by Natalia that rooms would be ready at 12.00 which was check in time. As she hadn’t been on duty when we arrived I explained that I knew check-in was at 12.00 but we were hoping for an earlier check-in. She snapped at me that rooms would be ready at 12 which was check-in time whilst looking away from me. I told her I understood that we were early but she didn’t have to be rude. She then told me that the early check-in fee that they had with Peru Hop was very cheap. This is obviously a deal agreed between the hotel & Peru Hop but Natalia seemed to resent the amount.||Upon arrival we had been given our room number which was close to where we were sat in the garden. We noticed that the curtains were open, my husband walked past, looked in the window & saw it was empty & the bed was already made up. Our bags had been put in a luggage room, I asked to have access to one of them as I needed to take some medication. Natalia gave me access but was clearly unhappy with me. ||We were eventually given access to our room at 11.50, in that time the only thing it needed was fresh towels that we saw a housekeeper take in. We fully understand that we arrived before 12.00 but felt that Natalia was rude & deliberately didn’t grant us an early check-in even though the room was ready, just to be petty. ||Once we gained access the room itself was fine. Breakfast was ok but we didn’t know we could order eggs until we heard someone else do this. We later saw that there were some cards advertising the egg options but they were all in a pile in a corner & weren’t clearly visible. They took a long time to come once ordered, we had to chase up the staff on both mornings we were there, but they were nice when they finally arrived. ||We would not recommend this hotel to anybody based on our initial experience & suggest that Peru Hop finds another hotel to recommend to it’s travellers

We booked Casa de Avila Hotel through Peru Hop, the tour bus company we used. The hotel is very nice, with a garden in the middle. We had a queen single room which was great. Breakfast was included. Easy walk to central plaza. We enjoyed enough to book an additional 2 nights when we return from Colca Canyon.

Loved our stay at Casa de Avila. We stayed for 5 nights! The garden where we had breakfast and would sit often felt like an oasis after the busyness from Arequipa. Everyone at the hotel was so friendly. Great atmosphere. Great breakfast and the walk to the main square was very enjoyable!

We stayed at this hotel during our trip around Peru last month. We enjoyed our stay here. The hotel has a nice large garden area in which we were able to rest or eat our buffet breakfast. The hotel is located near busy roads but it is quiet. Once I even fell asleep in the garden! From the hotel we walked to the center, to the monastery and also to the restaurants in the opposite direction. We would stay here again.

We had a great stay here. The rooms and beds are very comfortable. The rooms all face a central garden with trees, flowers, seating, etc. It's a lovely and tranquil space. The bathroom had fantastic hot water and great water pressure. Breakfast includes typical Continental fare, eggs to order and another hot item every day with coffee, tea, fruit & fresh juices. We would definitely stay here again.

The staff has been excellent. My room is on first floor next to the court yard. My only complaint is I can hear people talking as they pass by as if they were in my room (hard trying to sleep). But other than that, its great.

Not worth the price, especially if you want an early check in. The rooms are quite dated and the wifi was pretty weak. Staff was not very attentive and the location is not ideal. Plenty of better options around town in my opinion.