Chi P.
Yelp
I booked this hotel for our last night in Lisbon after coming back from Sintra. Having read other reviews, I wanted so much to love this hotel, but I ended up being disappointed.
Location - The area directly surrounding the hotel didn't feel safe. I wouldn't want to walk around there after dark. Also, to get to the main street you have to walk up some steep roads. -1
Hotel and room - I knew there would be stairs but there were SO MANY! We got the room on the top too. The reception area is cute and has water, tea, and pastries. There is a fridge with drinks for guests, billed to the room, using an honor system. The room itself was spacious and well laid out. But, there was a musty smell in the sleeping areas and especially the bathroom. I guess it's hard to air out because there are only small windows. The bedding had stains and the bed and pillows were musty and not comfortable. There were mosquitoes that tried to eat us all night. On top of that there was noise from our neighbors walking and also from drunk people singing outside. The walls are very thin and you can hear everything. We got very little sleep. -1
Service - The service was very good. I had questions which were all answered by speedy emails. The receptionist was polite and pointed us to places to eat and buy what we needed. They also packed us snacks because we were leaving before breakfast in the morning. Reception is only open until 9 pm. +1
Price - Inexpensive compared to hotels in the area. +1
In summary, I really missed our room at Hotel Avenida Palace which was conveniently located and also had better rooms for better sleep. If cost isn't a major factor, I would recommend booking elsewhere.